Client Development Manager Jobs in Lancaster, MA

POSITION: Community Manager, New Development

COMPENSATION: Salaried / Exempt

REPORTS TO: Portfolio Manager

SUMMARY

As a New Development Community Manager, you are primarily responsible for managing all phases of onsite operations, including personnel, leasing, maintenance, finances, administration, and risk management during lease-up and development. Further, the incumbent is responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents. This is accomplished by effectively directing and coordinating the community's overall operational activities.

ESSENTIAL RESPONSIBILITIES (Including but not limited to):

•  Establish leasing benchmarks and a strategic marketing plan for achieving the budgeted occupancy goals both during lease-up and into stabilization.
•  Plan and implement grand opening events, establish in-market partnerships with local businesses and contractors, create brand awareness through marketing outreach.
•  Analyze market trends, competition, and other factors; utilize this information to adjust marketing strategy aimed at remaining competitive.
•  Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
•  Strive for improvements in community performance to meet or exceed annual financial and operational goals.
•  Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
•  Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
•  Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
•  Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
•  Coordinate collection and documentation of all revenues following lease obligations of residents.
•  Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
•  Successfully lead on-site maintenance technicians, office staff and leasing team members.
•  Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
•  Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

PREFERRED QUALIFICATIONS:

•  Four (4) years’ experience in property management. Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.
•  Working knowledge of property management software; Entrata is preferred.
•  Working knowledge of Microsoft Office Word, Excel, and the Google platform.
•  Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
•  Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.
•  Strong written and verbal communications skills.
•  Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving.
•  Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
•  Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.
•  Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
•  Excellent time management and general organization skills.
•  Neat, professional appearance.
•  Strong client relations skills and previous supervisory experience is required.
•  Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.