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Client Delivery Manager Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Looking for a leadership opportunity where you can shape team performance, elevate the client ... Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help ...

Cotality

Sr Professional, Client Delivery Analyst

Rochester, NY · On-site

$86K - $114K/yr

The Sr. Professional, Client Delivery - Analyst is a senior individual contributor and peer leader ... This role goes beyond standard analysis by managing E2E implementations, driving internal process ...

New

Butler/Till, Inc.

Client Solutions Manager

Rochester, NY · On-site

$92K - $145K/yr

This role bridges client needs with internal product, technology, and delivery teams to ensure ... The Client Solutions Manager acts as a trusted advisor to clients while providing clear direction ...

Paylocity

Manager Client Services (Majors)

Pittsford, NY · On-site

... deliver against the expectations of the modern workforce. We give our employees what they need to ... Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They ...

Paylocity

Manager Client Services (Majors)

Pittsford, NY · On-site

... deliver against the expectations of the modern workforce. We give our employees what they need to ... Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They ...

Deloitte

Cyber Full Stack Manager

Rochester, NY · On-site

Managing client delivery across scope, timelines, quality, client satisfaction, financials, and continuous improvement, while resolving implementation, integration, data, and deployment challenges

Gallagher

Associate Client Service Manager

Batavia, NY · On-site

In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You ... How you'll make an impact You'll take the lead in managing client relationships and ensuring their ...

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Showing results 1-20

All JobsClient Delivery JobsClient Delivery Manager JobsClient Delivery Manager Jobs in Rochester, NY

Client Delivery Manager information

See Rochester, NY salary details

$49.8K

$93.1K

$126.3K

How much do client delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client delivery manager in Rochester, NY is $93,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $118,400.00 per year, depending on experience, location, and employer.

How does a client delivery manager typically interact with cross-functional teams to ensure project success?

A Client Delivery Manager works closely with various departments such as sales, operations, IT, and customer support to coordinate project delivery and meet client expectations. They facilitate regular meetings, align team goals, and proactively address any roadblocks to maintain timelines and quality standards. Effective communication and collaboration are key, as they often serve as the primary liaison between the client and internal teams, ensuring everyone is aligned on objectives and deliverables.

What are the key skills and qualifications needed to thrive as a client delivery manager, and why are they important?

To thrive as a Client Delivery Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a relevant degree. Familiarity with project management tools like Jira or Asana, and certifications such as PMP or ITIL, are commonly required. Exceptional communication, problem-solving, and leadership skills help you manage teams and build trust with clients. These competencies ensure projects are delivered on time, meet client expectations, and drive long-term business success.

What is the difference between Client Delivery Manager vs Project Coordinator?

AspectClient Delivery ManagerProject Coordinator
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like PMP are commonUsually holds a bachelor’s degree; certifications are less common but may include CAPM or PMP
Work EnvironmentLeads client projects, manages teams, and ensures delivery successSupports project teams, schedules tasks, and tracks progress
Employer & Industry UsageUsed in consulting, IT, and service industries for client-facing rolesFound across industries for internal project support roles

The Client Delivery Manager focuses on overseeing the delivery of projects to clients, managing teams, and ensuring client satisfaction. In contrast, the Project Coordinator supports project planning and execution without direct client interaction. Both roles require strong organizational skills, but the Delivery Manager has a broader leadership and client-facing responsibility.

What are popular job titles related to Client Delivery Manager jobs in Rochester, NY?

For Client Delivery Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Delivery Manager jobs in Rochester, NY look for?

The top searched job categories for Client Delivery Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Delivery Manager jobs?

Cities near Rochester, NY with the most Client Delivery Manager job openings:

Client Delivery Manager jobs near you
Infographic showing various Client Delivery Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $93,116 per year, or $44.8 per hour.

IT Service Delivery Manager

Just Solutions, Inc.

Fairport, NY • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision

Posted 8 days ago

Key responsibilities

  • Guide technicians on daily priorities, manage ticket queues, and provide timely client support.

  • Mentor team members in performance development and uphold service standards and KPIs.

  • Collaborate with operational leadership, coordinate resources, and address escalated client concerns.

Job description

Looking for a leadership opportunity where you can shape team performance, elevate the client experience, and play a key role in operational success? Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization.You will earn $60,000 - $80,000 per year, along with the opportunity to join a company that values leadership, collaboration, and professional growth.Our benefits package includes:Health, dental, & vision insuranceHSA/FSA optionsLife insuranceShort- & long-term disabilityBonus structurePTO401(k) with company matchGrowth opportunitiesIncentives for earning additional certificationsWHAT CAN YOU EXPECT AS OUR IT SERVICE DELIVERY MANAGER?Enjoy a consistent Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Depending on business needs and your role, in-office and hybrid.In this IT Service Delivery Manager role, you will ensure top-notch service delivery by guiding technicians on daily priorities, managing ticket queues, and providing timely client support. You will mentor team members in performance development and uphold service standards and KPIs. Collaboration with operational leadership, resource coordination, and addressing escalated client concerns will be key aspects of your role. Your leadership will help create an exceptional customer experience and position your team for ongoing success.QUALIFICATIONS THAT SET YOU APART5+ years of experience in a Managed Service Provider (MSP) environmentExperience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing techniciansPreferred Qualifications:Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation managementExperience managing client expectations and handling escalations in a professional, customer-focused mannerHands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)Ability to lead, coach, and develop technical teams while driving accountability and performanceSolid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)Strong organizational and time management skills, with the ability to prioritize in a fast-paced environmentExcellent communication and interpersonal skills, both with clients and internal team membersTechnical background in IT support or managed services, with the ability to guide and support technicians when neededJOIN OUR TEAM!Just Solutions, Inc. is more than just an IT company; we are your comprehensive technology partner committed to helping businesses flourish in today's dynamic digital landscape. From network infrastructure and cloud services to security measures and system enhancements, we offer complete support that keeps our clients connected and ahead of the competition. With over 25 years of experience, we provide innovative solutions and outstanding service that adapt to the ever-changing needs of modern enterprises. If you're excited about tackling complex challenges and advancing technology, we'd love to hear from you!Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application in just a few minutes and take the first step toward joining a company where your expertise will be valued and your career can continue to grow.Must have the ability to pass a background check
Job Posted by ApplicantPro