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Account Services/Client Management Director CareBridge - CareBridge Growth and Client Success

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Account Services/Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results while actively driving growth through expanding existing client solutions. This role also serves as a strategic partner for CareBridge's Decision Support solution, leveraging data analytics, financial insights, and executive-level client engagement to drive operational performance and deliver consultative recommendations. The ideal candidate will have strong relationship and account management skills, significant experience in client-facing roles with executive-level stakeholders, consulting experience, a strong analytical mindset, excellent oral and written communication skills, and a professional presence to effectively represent CareBridge.

How you will make an impact:

• Managing client relationships, ensuring satisfaction with CareBridge's services, facilitating communication between clients and internal teams for program services implementation, and leading resolution of complex client issues and escalations.

• Partnering with cross-functional operations, clinical, legal, IT, and finance teams to forecast and track key operational and financial metrics, develop data-driven presentations, and deliver strategic recommendations to clients.

• Developing and maintaining relationships with leadership at managed care organizations, including performing site visits and conducting monthly and quarterly performance reviews, while serving as a trusted advisor across multiple health plan markets.

Minimum Requirements:

Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experience:

• Proven leadership experience in healthcare or healthcare consulting preferred.

• Strong relationship and account management skills, with significant experience in client-facing roles with executive-level stakeholders, consulting, value-based care, and translating complex data into actionable business recommendations is strongly preferred.

• Experience supporting health plans, managed care organizations, Medicaid and/or Medicare programs, or payer-provider partnerships is strongly preferred.

• Strong hands-on analytical experience with the ability to independently synthesize data into clear, concise PowerPoint presentations and client-ready reports, confidently present findings and recommendations to executive stakeholders, and leverage financial and operational data to influence business decisions is strongly preferred.

• Demonstrated success working in a fast-paced, high-growth environment with exceptional strategic thinking, problem-solving skills, adaptability, and the ability to effectively navigate cross-functional organizations while managing multiple priorities is highly preferred.

• Experience balancing data analytics, executive client consulting, cross-functional collaboration, excellent written and verbal communication, and advanced proficiency with Microsoft PowerPoint, Excel, Teams, Outlook, and Word is strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.