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Claims Trainer Jobs (NOW HIRING)

SWBC

Claims Supervisor

San Antonio, TX · On-site

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims to include resolving complex claims, training employees, and ...

SWBC

Claims Supervisor

San Antonio, TX · On-site

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims to include resolving complex claims, training employees, and ...

Auto-Owners Insurance

Claims Representative

Ocala, FL · On-site

Claims Trainee A career at Auto-Owners is challenging and rewarding. Our group of caring associates ... After initial training in-person, you could have the flexibility of work-from-home time as defined ...

UHS

Claims Auditor/Trainer

Reno, NV

The Healthcare Claims Auditor/Trainer is responsible for ensuring the accuracy, compliance, and quality of claims processing across all lines of business. This role performs detailed audits, develops ...

Lockton, Inc.

Head of Casualty Claims

New York, NY · On-site

... training and thought leadership. Requirements: • 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment. • Deep expertise in GL, Auto, and complex casualty ...

Auto-Owners Insurance

Claims Representative

Madison, WI · On-site

After initial training in-person, this specific role could have the flexibility to work from home ... This job handles entry-level insurance claims under close supervision through the life-cycle of a ...

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How much do claims trainer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for claims trainer in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What does a Claims Trainer do?

A Claims Trainer is responsible for educating and mentoring new and existing claims staff within an insurance company or related organization. They develop training materials, lead classroom and on-the-job training sessions, and ensure that employees understand procedures, policies, and regulations related to processing insurance claims. Claims Trainers also assess trainees' progress, provide feedback, and may assist in updating training programs based on changes in industry standards or company guidelines.

What are the key skills and qualifications needed to thrive as a Claims Trainer, and why are they important?

To thrive as a Claims Trainer, you need a deep understanding of insurance claims processes, strong instructional abilities, and experience in claims handling—often supported by certifications like AIC (Associate in Claims) or CPCU. Familiarity with claims management software, e-learning platforms, and presentation tools is typically required. Exceptional communication, patience, and adaptability distinguish top performers in this role. These skills ensure effective knowledge transfer, regulatory compliance, and improved efficiency across claims teams.

What is the difference between Claims Trainer vs Claims Analyst?

AspectClaims TrainerClaims Analyst
Required CredentialsTypically requires insurance certifications, training experienceRequires insurance or claims processing certifications, analytical skills
Work EnvironmentTraining sessions, workshops, classroom or onlineData analysis, claims review, report generation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance firms, claims departments, healthcare providers
Common Search & ComparisonOften compared for training roles in claims processingCompared for claims review and processing roles

While Claims Trainers focus on educating and training staff on claims procedures, Claims Analysts analyze claims data to determine validity and resolve issues. Both roles are essential in the claims process but differ in responsibilities and daily tasks.

What are the main challenges a Claims Trainer faces when onboarding new team members?

A Claims Trainer often navigates the challenge of adapting training materials to accommodate different learning styles and varying levels of experience among new hires. They must balance delivering comprehensive information with keeping sessions engaging and ensuring regulatory compliance. Trainers also need to foster a supportive environment where trainees feel comfortable asking questions, all while tracking progress and providing individualized feedback. Effective collaboration with claims managers and other trainers is essential to align training with current company policies and industry standards.
More about Claims Trainer jobs
What cities are hiring for Claims Trainer jobs? Cities with the most Claims Trainer job openings:
What states have the most Claims Trainer jobs? States with the most job openings for Claims Trainer jobs include:
What job categories do people searching Claims Trainer jobs look for? The top searched job categories for Claims Trainer jobs are:
Claims Trainer jobs near you
Infographic showing various Claims Trainer job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.
Associate Director, Claims Documentation & Learning

Associate Director, Claims Documentation & Learning

Oscar Health

Tempe, AZ • Hybrid

$134K - $176K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

239th of 281 rated insurance

Job description

Hi, we're Oscar. We're hiring an Associate Director, Claims Documentation & Learning to join our Claims team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Associate Director, Documentation & Learning role is responsible for assisting in the creation of strategic direction of learning initiatives and knowledge management practices including documenting, analyzing, and improving claims processing workflows, policies, and procedures within the operation. This role is responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning and knowledge sharing.

You will report into the Senior Director, Claims.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Assist in the creation of a holistic claims training and documentation strategy
  • Deliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims training
  • Develop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically.
  • Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvements
  • Work with internal stakeholders to ensure consistency and accuracy of claims documentation and training materials
  • Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance
  • Ensure that practices are integrated into daily operations and aligned with business outcomes
  • Build, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction
  • Translate technical or complex information into clear, user-friendly documentation.
  • Provide effective direction, mentorship, and influence to achieve departmental goals
  • Stay abreast of industry trends, best practices, and emerging technologies in learning and development
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • 7+ years of experience in a combination of claims operations, learning and development, knowledge management, technical writing or a related field
  • 5+ years of people management and team leadership experience with ability to prioritize, allocate work and manage across multiple high-value projects at once
  • 6+ years of working collaboratively with cross-functional leadership teams
  • 3+ Experience with benefit and contract interpretation or coding in professional/ institutional billing requirements.
  • 3+ Experience analyzing and improving processes and workflows.

Bonus points:

  • Experience in healthcare or highly regulated or related field
  • Operational improvement certification - Green or advanced belt certification
  • Bachelor's or Master's degree in related field
  • BSN or Clinical experience

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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