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Claims Trainer Jobs (NOW HIRING)

Brown & Brown, Inc.

Claims Consultant

Seattle, WA · On-site

$75K - $90K/yr

Create and Present Claims training of staff * Visit Clients and Carriers as agreed with Producers and other account management staff * Consistently meet all Brown & Brown established Quality Control ...

SWBC

Claims Supervisor

San Antonio, TX · On-site

SWBC is seeking a talented individual to supervise the staff and activities involved in the accurate processing of mortgage claims to include resolving complex claims, training employees, and ...

Brown & Brown Insurance

Claims Consultant

Seattle, WA

$75K - $90K/yr

Create and Present Claims training of staff * Visit Clients and Carriers as agreed with Producers and other account management staff * Consistently meet all Brown & Brown established Quality Control ...

Brown & Brown Insurance

Claims Consultant

Lynden, WA

$75K - $90K/yr

Create and Present Claims training of staff * Visit Clients and Carriers as agreed with Producers and other account management staff * Consistently meet all Brown & Brown established Quality Control ...

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How much do claims trainer jobs pay per hour?

As of May 30, 2026, the average hourly pay for claims trainer in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claims Trainer, and why are they important?

To thrive as a Claims Trainer, you need a deep understanding of insurance claims processes, strong instructional abilities, and experience in claims handling—often supported by certifications like AIC (Associate in Claims) or CPCU. Familiarity with claims management software, e-learning platforms, and presentation tools is typically required. Exceptional communication, patience, and adaptability distinguish top performers in this role. These skills ensure effective knowledge transfer, regulatory compliance, and improved efficiency across claims teams.

What are the main challenges a Claims Trainer faces when onboarding new team members?

A Claims Trainer often navigates the challenge of adapting training materials to accommodate different learning styles and varying levels of experience among new hires. They must balance delivering comprehensive information with keeping sessions engaging and ensuring regulatory compliance. Trainers also need to foster a supportive environment where trainees feel comfortable asking questions, all while tracking progress and providing individualized feedback. Effective collaboration with claims managers and other trainers is essential to align training with current company policies and industry standards.

What does a Claims Trainer do?

A Claims Trainer is responsible for educating and mentoring new and existing claims staff within an insurance company or related organization. They develop training materials, lead classroom and on-the-job training sessions, and ensure that employees understand procedures, policies, and regulations related to processing insurance claims. Claims Trainers also assess trainees' progress, provide feedback, and may assist in updating training programs based on changes in industry standards or company guidelines.

What is the difference between Claims Trainer vs Claims Analyst?

AspectClaims TrainerClaims Analyst
Required CredentialsTypically requires insurance certifications, training experienceRequires insurance or claims processing certifications, analytical skills
Work EnvironmentTraining sessions, workshops, classroom or onlineData analysis, claims review, report generation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance firms, claims departments, healthcare providers
Common Search & ComparisonOften compared for training roles in claims processingCompared for claims review and processing roles

While Claims Trainers focus on educating and training staff on claims procedures, Claims Analysts analyze claims data to determine validity and resolve issues. Both roles are essential in the claims process but differ in responsibilities and daily tasks.

More about Claims Trainer jobs
What cities are hiring for Claims Trainer jobs? Cities with the most Claims Trainer job openings:
What states have the most Claims Trainer jobs? States with the most job openings for Claims Trainer jobs include:
What job categories do people searching Claims Trainer jobs look for? The top searched job categories for Claims Trainer jobs are:
Claims Trainer jobs near you
Infographic showing various Claims Trainer job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 77% Physical, and 23% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.
Claims Training Lead

Claims Training Lead

Western National Insurance Group

Edina, MN • On-site

$83.10K - $114.29K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Job Type
Full-time
Description
Who are we?
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?
Western National is seeking a Claims Training Lead to join our team!
The individual in this role will have the opportunity to design, develop, and deliver comprehensive training programs across all property-and-casualty lines of business, ensuring claims employees are equipped with the technical knowledge, systems proficiency, and claims handling skills necessary to drive quality outcomes and maintain regulatory compliance.
What are the responsibilities and opportunities of this role?
  • Leads the design and execution of the annual Claims Trainee Program, including curriculum development, facilitation, and evaluation.
  • Manages onboarding and structured training for new claims employees, ensuring effective early-stage development.
  • Develops and delivers training programs (instructor-led, virtual, and e-learning) for claims staff across property-and-casualty lines of business.
  • Creates and maintains training materials and resources that support technical, systems, and professional skill development.
  • Partners with claims leadership to identify training needs and align programs with business goals and regulatory requirements.
  • Evaluates training effectiveness using assessments and performance metrics and implements continuous improvements.
  • Provides coaching and ongoing learning support to reinforce knowledge and enhance employee performance.
  • Maintains training documentation and ensures compliance with internal policies and external regulations.
  • Exercises independent judgment in the design and delivery of training programs and determines appropriate learning methods and tools.
  • Collaborates with leadership to prioritize training initiatives that are aligned with organizational needs.

Requirements
What are the must-have qualifications for a candidate?
  • Bachelor's degree in business, insurance, education, or a related field; or equivalent work experience.
  • Minimum of three years of claims handling experience across multiple property-and-casualty lines of business.
  • Strong instructional design and facilitation skills.
  • Excellent verbal and written communication skills.
  • Ability to translate complex technical concepts into clear and practical learning experiences.
  • Strong organizational skills with the ability to manage multiple programs and priorities.
  • Demonstrated ability to collaborate effectively with stakeholders.
  • Proficiency with learning management systems and training technologies.
  • Working knowledge of claims systems, policy administration systems, and standard office software.

What will our ideal candidate have?
  • Experience developing e-learning or blended learning programs.
  • Prior coaching or mentoring experience.
  • Experience in training delivery, facilitation, or instructional design.

Compensation overview
The full hiring range for this role is $83,100 - $114,290, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.
(Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.)
Culture and Total Rewards
Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota, Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
  • Medical insurance plan options and other standard employee benefits, including dental, vision, life, and disability insurance
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
  • 401(k) Plan with 100% matching on the first 6% of contributions
  • Wellbeing program, including onsite fitness studio
  • Paid Time Off - including holiday, vacation, and volunteer
  • 100% company-paid tuition reimbursement and access to The Institutes
  • Paid parental leave
  • Bonus opportunities

Western National supports work-life balance through flexible work arrangements, including hybrid and remote options based on role and business needs.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Western National provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind in accordance with applicable laws.
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Salary Description
$83,100 - $114,290

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