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Claims Representative Jobs in Alberta (NOW HIRING)

Intact Financial

Claims Consultant-Surety

Calgary, AB · Hybrid

Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role As a Claims Consultant, Surety, Central and Western Regions , you will work with a ...

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Claims Representative information

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is insurance claims a stressful job?

Claims representatives often handle complex cases and work under deadlines, which can lead to stress. The job requires strong communication skills and attention to detail, and workload fluctuations may also contribute to stress levels.
More about Claims Representative jobs

What are the most commonly searched types of Claims Representative jobs in Alberta?

The most popular types of Claims Representative jobs in Alberta are:

What are popular job titles related to Claims Representative jobs in Alberta?

For Claims Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Claims Representative jobs in Alberta look for?

The top searched job categories for Claims Representative jobs in Alberta are:

What are popular job titles related to Claims Representative jobs in AB?

For Claims Representative jobs in AB, the most frequently searched job titles are:

Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Alberta as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution.

Intermediate Representative - Bodily Injury/Casualty

Definity Financial

Edmonton, AB • Hybrid

CA$51K - CA$94K/yr

Full-time

Retirement, PTO

Posted 5 days ago

Job description

The Opportunity 

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Intermediate Third-Party Bodily Injury claims.  You are motivated by a challenge and strive to continually develop yourself and others.  You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity.  You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team.

What to Expect

  • Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Intermediate Bodily Injury Claims.
  • Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
  • Confirming policy coverages, investigating claims to determine liability and quantum.  Maintaining detailed file records. 
  • Attending/participating in mediations, pre-trials and settlement initiatives.
  • Settle claims directly with Plaintiff's Counsel.  
  • Direct and Instruct Defence Counsel. 
  • Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
  • Perform well in a busy operation and remain calm under pressure
  • Strive to continually push the boundaries of your adjusting experience and personal learnings
  • Team player adaptable to changing environment
  • Strong written and verbal communication skills
  • Ability to work independently

What You Bring 

  • University degree, a college diploma or the CIP designation
  • Minimum 3 years of claims handling experience, auto adjusting experience preferred.
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • You're dependable with strong interpersonal skills
  • You have strong communication skills
  • You're focused on building engagement and culture
  • Proficient in MS Office and strong computer skills
  • Bilingualism in both English and French or other languages is an asset
  • Licensed in multiple provinces is an asset

Salary Range: $51,300 - $94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. 

What's in it for you?

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
  • Wellness and recognition programs 
  • Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Metis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering. 

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here. 

Apply