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Claims Assistant Jobs in Decatur, GA (NOW HIRING)

AIG

Claims Adjuster, Warranty

Atlanta, GA

Be familiar with state statues concerning claims practices. * Assist in training of other claims agents to support the adjusting and settlement practices. * Maintain knowledge of industry and asset ...

Markel International

Sr. Claims Examiner

Alpharetta, GA · Hybrid

$78K - $107.25K/yr

Confirms coverage of claims by reviewing policies and documents submitted in support of claims ... assist in the investigation and settling of claim. * Conducts, coordinates, and directs ...

Starr Companies

AVP - Aviation Claims

Atlanta, GA

As the Assistant Vice President of Aviation Claims at Starr Insurance, you will be responsible for the strategic oversight and management of a broad array of general aviation, complex risk, and major ...

Home Depot

Manager - Claims

Atlanta, GA · On-site

This position ensures the company's claims are handled internally in compliance with industry best practices and company policies, without reliance on a third-party administrator. Key ...

Assuranceamerica

Claims Trainee

Atlanta, GA

The Claims Adjuster Trainee will complete a series of Self-Study courses, classroom training and On The Job training to prepare for promotion to Adjuster Level 1 position. In addition, the Claims ...

Assuranceamerica

Claims Trainee

Atlanta, GA

The Claims Adjuster Trainee will complete a series of Self-Study courses, classroom training and On The Job training to prepare for promotion to Adjuster Level 1 position. In addition, the Claims ...

Reserv, Inc.

Claims Team Lead APD

Atlanta, GA · On-site

... assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees • ...

Reserv, Inc.

Claims Manager Property Damage

Atlanta, GA · On-site

Increased reserve and payment authority with the ability to assist with moderate reviews * Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead ...

Archgroup

AVP, Casualty Claims - Excess

Alpharetta, GA · Hybrid

$170K - $195K/yr

Position Summary: Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division as a Assistant Vice President, Energy Claims and Excess Casualty Claims. In this role, the ...

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How much do claims assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for claims assistant in Decatur, GA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $22.31 per hour, depending on experience, location, and employer.

What Are the Duties of a Claims Assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What are the key skills and qualifications needed to thrive as a Claims Assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How does a Claims Assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What does a Claims Assistant do?

A Claims Assistant supports insurance claims processing by gathering documents, verifying information, and communicating with clients, policyholders, and claims adjusters. They help ensure that claims are handled efficiently and accurately by entering data, preparing reports, and following up on outstanding items. Their role is essential in keeping the claims process organized and moving forward smoothly. Claims Assistants often work in offices for insurance companies or third-party administrators.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

More about Claims Assistant jobs
What are the most commonly searched types of Claims jobs in Decatur, GA? The most popular types of Claims jobs in Decatur, GA are:
What are popular job titles related to Claims Assistant jobs in Decatur, GA? For Claims Assistant jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Claims Assistant jobs in Decatur, GA look for? The top searched job categories for Claims Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Claims Assistant jobs? Cities near Decatur, GA with the most Claims Assistant job openings:
Claims Assistant jobs near you
Client Service Associate - Claims

Client Service Associate - Claims

Sterling Seacrest Pritchard Inc

Atlanta, GA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Claims - Client Service Associate

The Claims - Client Service Associate is responsible for carrier/client collaboration and advocacy of commercial lines claims. This role involves managing and processing claims with precision and efficiency, working directly with multiple insurance company representatives and clients to manage claims costs across all lines of commercial insurance coverages. As a Claims ? Client Service Associate, you will present services overviews and claims status reports at prospect and client renewal meetings, handle a book of business with the support of your team, and work closely with clients and other stakeholders to deliver high standards of customer satisfaction.

WHAT YOU?LL DO (Essential Job Tasks)

As a Client Service Associate, you will:

Key Responsibilities:

  • Assist in managing property & casualty (P&C) claims across a range of commercial lines, including general liability, auto, workers? compensation, and property.
  • Monitor claim status and follow up with carriers, third-party administrators, and clients to ensure timely resolution.
  • Maintain accurate and up-to-date claims documentation in the agency management system (e.g., Epic, Sagitta).
  • Provide claim status updates and summaries to account teams and clients.
  • Assist in compiling loss run reports, claim trend analysis, and stewardship materials.
  • Support the preparation of claim reviews and participate in client meetings when appropriate.
  • Escalate complex or contentious claims to senior team members as needed.
  • Collaborate closely with the service and placement teams to ensure continuity of service and support client retention.

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

  • 1?3 years of experience in insurance claims, brokerage, or carrier-side claims handling preferred.
  • Experience with middle-market commercial lines highly desirable.
  • Familiarity with insurance policy language and coverage fundamentals (GL, WC, Auto, Property).
  • Proficiency with Microsoft Office Suite; experience with agency management systems a plus.
  • Strong organizational and communication skills.
  • Strong technology skills.
  • Customer service mindset with a high degree of professionalism and empathy.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we?re here to support you!

PERKS/BENEFITS

  • Flexible PTO
  • Health Insurance (Medical/Dental/Vision)
  • Safe Harbor 401K (We contribute 3% regardless of whether you do!)
  • Dress For Your Day
  • Flexible Work Schedule
  • Clear Growth Path
  • In-House Continuing Education
  • Team Outings & Events
  • Community Outreach

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.

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