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Claims Associate Jobs in Decatur, GA (NOW HIRING)

Assuranceamerica

Claims Assistant

Atlanta, GA · On-site

$18 - $22.75/hr

Claims Assistant Responsible for providing support and expertise as needed while assisting the ... Required Associate or bachelor's degree required. Must possess or have the ability to obtain a ...

AssuranceAmerica

Claims Assistant

Atlanta, GA · On-site

$18 - $22.75/hr

Claims Assistant Responsible for providing support and expertise as needed while assisting the ... Required: Associate or bachelor's degree required. Must possess or have the ability to obtain a ...

Home Depot

Manager - Claims

Atlanta, GA · On-site

... associates, and the Legal department. Regularly communicates claim status and trends to senior management and other stakeholders. * 25% Team Leadership - Manages and develops the in-house claims ...

Lagardere Travel Retail

Claims Coordinator

Atlanta, GA · Hybrid

The Claims Coordinator is a vital contributor to the company's Safety and Workers' Compensation ... Work with management teams and associates on utilizing the Company Return to Work program to ensure ...

Marpai Administrators LLC

Claims Processor

Atlanta, GA · Remote

$24 - $30/hr

Associates degree preferred * 2+ yrs claims processing * Strong analytical, research, and communication skills. * Expansive knowledge of medical terminology. * Excellent verbal and written ...

Marpai Administrators LLC

Claims Processor

Atlanta, GA · On-site

$16.25 - $20.75/hr

Analyst is flexible and able to commit to overtime based on business needs Other duties as required WHAT DO YOU NEED Associates degree preferred 2+ yrs claims processing Strong analytical, research ...

Assuranceamerica

Casualty Claims Examiner

Atlanta, GA · Remote

The Casualty Claims Examiner will work alongside claims management, providing direction and ... Skills & Competencies Communication and analytical ability at a level to interact with associates ...

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How much do claims associate jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for claims associate in Decatur, GA is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Decatur, GA? The most popular types of Claims jobs in Decatur, GA are:
What are popular job titles related to Claims Associate jobs in Decatur, GA? For Claims Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Decatur, GA look for? The top searched job categories for Claims Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Claims Associate jobs? Cities near Decatur, GA with the most Claims Associate job openings:
Claims Associate jobs near you
Claims Associate II- Auto

Claims Associate II- Auto

Zurich Insurance Group

Atlanta, GA • Hybrid

$17 - $23/hr

Other

Posted 9 days ago

Job description

Zurich is currently hiring a Claims Associate II to join their Auto Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate policies and coverage issues, as well as claims handling and best practices. At this level, you will manage liability and property damage claims caseload that consists of low to moderate exposure.  You will own your assigned claims from end to end, resolving claims according to best practices.  As part of Zurich North America's commitment to service excellence, you will build partnerships with customers and brokers, and may be aligned to specific accounts. 

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: 

  • Omaha, NE
  • Addison, TX
  • Schaumburg, IL
  • Atlanta, GA


 Basic Qualifications:  

  • Bachelor's Degree and no prior experience required in the Claims area
    OR
  • High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
    OR
  • Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area
    AND
  • Must obtain and maintain required adjuster license(s)
  • Experience with Microsoft Office

Preferred Qualifications:  

  • Insurance industry, medical terminology, or medical billing knowledge
  • Analytical and organizational skills
  • Ability to multi-task
  • Strong communication skills
  • Adapt to a changing environment
  • Bodily Injury experience 

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

 

The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $22.40-$30.87, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Addison, AM - Atlanta, AM - Omaha, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID 

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