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Claims Associate Jobs in Decatur, GA (NOW HIRING)

Assuranceamerica

Liability Adjuster II

Atlanta, GA · On-site

$47K - $62K/yr

Accurately assess exposure and evaluate injury claims in a fair, consistent, and equitable manner ... All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more ...

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Claims Associate information

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How much do claims associate jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for claims associate in Decatur, GA is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Decatur, GA? The most popular types of Claims jobs in Decatur, GA are:
What are popular job titles related to Claims Associate jobs in Decatur, GA? For Claims Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Decatur, GA look for? The top searched job categories for Claims Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Claims Associate jobs? Cities near Decatur, GA with the most Claims Associate job openings:
Claims Associate jobs near you
General Liability Claims Specialist I

General Liability Claims Specialist I

Zurich Insurance Group

Atlanta, GA • Hybrid

Other

Re-posted 7 days ago

Job description

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Schaumburg, IL; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; or Dallas, TX.

About the Role:

Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

Key Responsibilities:

  • Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.
  • Manage a caseload within specified authority limits from beginning to end with coaching and supervision.
  • Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide quality claims experience.
  • Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.

Basic Qualifications:

  • Bachelor's Degree and 2 or more years of experience in Claims Handling or Insurance; OR
  • Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
  • Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR
  • High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.

Additional Requirements:

  • Must obtain and maintain required adjuster license(s).
  • Proficiency in Microsoft Office.
  • Knowledge of insurance regulations, markets, and products.

Preferred Qualifications:

  • General liability claims handling experience.
  • Active adjuster's license.
  • Experience collaborating across work groups.
  • Ability to develop and maintain strong relationships.
  • Understanding of the claims adjustment process and ability to determine scope/exposure for losses.
  • Knowledge of vendor utilization and litigation strategy development.
  • Financial and actuarial/reserving concepts comprehension.
  • Familiarity with negotiation strategies and alternative approaches.
  • Strong organizational and time management skills.
  • Customer service experience.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent verbal and written communication skills.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - 81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Atlanta, AM - Dallas, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
Linkedin Recruiter Tag: #LI-MM1 #LI-HYBRID 

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