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Claims Assistant Jobs in Baton Rouge, LA (NOW HIRING)

TERRACON

Safety Professional

Baton Rouge, LA · On-site

Responsible for the case management of all workers compensation claims and coordination of claims ... Develop and present safety and health training materials and programs. * Assist in safety program ...

TERRACON

Safety Professional

Baton Rouge, LA · On-site

... compensation claims. Terracon is a 100 percent employee-owned multidiscipline consulting firm ... Develop and present safety and health training materials and programs. * Assist in safety program ...

Element Hotels

Maintenance-GCPM job

Baton Rouge, LA

$15/hr

As the Maintenance Assistant, you are responsible for maintaining the hotel in good repair ... claims Requirements · Knowledge of all maintenance trades, including basic electrical, plumbing ...

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Claims Assistant information

See Baton Rouge, LA salary details

$13

$20

$27

How much do claims assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for claims assistant in Baton Rouge, LA is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.92 per hour, depending on experience, location, and employer.

What are the duties of a claims assistant?

A claims assistant works under the supervision of more senior claims examiners to ensure a claims adjuster and the claimants have followed the proper guidelines for filing claims. You also help adjusters deal with complex cases such as after a natural disaster hits and there are a significant number of claims coming in. As an assistant, you perform a number of administrative and clerical tasks which free examiners up to do other work. These duties include data entry, checking payment paperwork, confirming a claimant’s wage statement, and drafting report and billing paperwork.

What are the key skills and qualifications needed to thrive as a claims assistant, and why are they important?

To thrive as a Claims Assistant, you need strong organizational skills, attention to detail, and a basic understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, data entry systems, and office productivity tools like Microsoft Office is important. Excellent communication, customer service, and problem-solving skills help you interact effectively with clients and team members. These abilities ensure efficient claims processing, accurate documentation, and a positive customer experience.

How does a claims assistant typically interact with other departments during the claims process?

As a Claims Assistant, you will regularly collaborate with various teams such as adjusters, underwriters, and customer service representatives to ensure that claims are processed accurately and efficiently. Your role often involves gathering necessary documentation, clarifying claim details, and updating records, which requires clear communication and attention to detail. Effective teamwork and the ability to coordinate with different departments are essential, as you may need to follow up on missing information or escalate complex cases to senior staff. This collaborative environment helps ensure that claimants receive timely resolutions and supports the overall workflow of the claims department.

What is the difference between Claims Assistant vs Claims Processor?

AspectClaims AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in insurance or customer serviceHigh school diploma; certifications in insurance claims processing are a plus
Work EnvironmentOffice setting, interacting with clients and insurance agentsOffice or remote, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administrators, and brokersInsurance companies, claims departments, and third-party administrators
Common Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesClarifying the specific duties and qualifications of claims processing roles

Claims Assistants typically handle customer inquiries, gather documentation, and support claims processing, while Claims Processors focus on reviewing, evaluating, and approving claims. Both roles often require similar credentials and work in insurance settings, but their responsibilities differ in scope and focus.

What is the role of a claims assistant?

A claims assistant supports insurance claims processing by reviewing claim forms, gathering necessary documentation, and communicating with clients and adjusters. They help ensure claims are handled accurately and efficiently, often using claims management software. Attention to detail and good communication skills are essential for this role.
More about Claims Assistant jobs

What are the most commonly searched types of Claims jobs in Baton Rouge, LA?

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For Claims Assistant jobs in Baton Rouge, LA, the most frequently searched job titles are:

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Claims Assistant jobs near you
Infographic showing various Claims Assistant job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 3% Temporary, and 3% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $42,043 per year, or $20.2 per hour.

Assistant Director of Financial Aid

Louisiana Community and Technical College System

Baton Rouge, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Assistant Director of Financial Aid
Job no: 495646
Work type: Staff Full-Time
Location: Baton Rouge, LA
Categories: Academic Affairs, Admissions, Financial Aid, Student Affairs, Administration, Education
Assistant Director of Financial Aid
Baton Rouge Community College (BRCC)
Baton Rouge, Louisiana
Advancing Educational Access, Inspiring Student Success, and Supporting Institutional Excellence.
The Assistant Director of Student Financial Services assists in the leadership, administration, and continuous improvement of Student Financial Services operations. This position serves as the Director's principal operational support and provides day-to-day supervision of financial aid staff while ensuring the accurate, timely, and compliant administration of federal, state, institutional, and private financial aid programs.
The Assistant Director is responsible for supervising financial aid operations, supporting regulatory compliance, overseeing quality assurance activities, monitoring financial aid processing and reconciliations, assisting with audit and reporting functions, and coordinating financial aid-related identity verification and fraud prevention initiatives. The position collaborates extensively with Enrollment Management, Admissions, the Registrar, the Business Office, Information Technology, Academic Affairs, and other campus stakeholders to promote student success while safeguarding institutional and federal resources.
Key Responsibilities
  • Assists the Director in planning, coordinating, and evaluating the daily operations of Student Financial Services to support the effective, compliant, and student-centered delivery of financial aid services.

  • Assists the Director in providing operational oversight for assigned staff and functional areas and helps ensure continuity of services in the Director's absence.

  • Supervises assigned Financial Aid Counselors, support staff, and student employees by assigning work, monitoring productivity, providing coaching and training, supporting performance management, and promoting cross-training and continuous improvement.

  • Assists in overseeing counselor caseload management and helps ensure timely processing of financial aid applications, verification, professional judgment requests, satisfactory academic progress reviews, eligibility determinations, and student communications.

  • Assists in the development, implementation, and monitoring of departmental policies, procedures, internal controls, workflow standards, and desk guides to promote operational efficiency, regulatory compliance, and consistent customer service.

  • Assists the Director in ensuring compliance with applicable federal and state regulations, including Title IV programs, institutional policies, audit requirements, and guidance issued by the U.S. Department of Education, the Louisiana Office of Student Financial Assistance (LOSFA), and the Louisiana Community and Technical College System (LCTCS).

  • Exercises professional judgment and sound independent decision-making in the review of student financial aid cases within the scope of assigned responsibilities while maintaining compliance with regulatory requirements and institutional policies.

  • Assists in quality assurance and compliance monitoring activities by reviewing files, monitoring processing accuracy, identifying operational or compliance concerns, and recommending corrective actions and process improvements.

  • Assists in coordinating the packaging, awarding, adjustment, and disbursement of federal, state, institutional, and private financial aid programs in accordance with applicable regulations and institutional awarding practices.

  • Assists in overseeing operational processing within Banner and related financial aid systems, including monitoring ISIR processing, exception reports, data loads, system interfaces, and automated workflows to support timely processing and regulatory compliance.

  • Assists with reconciliation activities for Pell Grants, Direct Loans, state aid, institutional aid, and other funding sources through Banner, COD, NSLDS, and institutional accounting systems; researches discrepancies and supports their resolution in accordance with established procedures.

  • Utilizes Banner, COD, NSLDS, COGNOS, EDConnect, and other reporting tools to analyze processing activity, identify trends, monitor compliance metrics, and support operational decision-making and departmental improvement efforts.

  • Assists in preparing and reviewing required federal, state, institutional, and grant reports, including reconciliation documentation, audit support materials, compliance reports, and other required submissions.

  • Assists in coordinating Student Financial Services' responsibilities related to identity verification, provisional admission requirements, identity theft claims, and suspected financial aid fraud by reviewing documentation, assessing financial aid eligibility impacts, monitoring institutional holds and checklist completion, collaborating with campus partners, and recommending appropriate actions consistent with institutional policy and federal guidance.

  • Assists in developing and implementing fraud prevention strategies, internal controls, quality assurance reviews, and reporting mechanisms designed to protect institutional resources and maintain the integrity of student financial aid programs.

  • Collaborates with Admissions, the Registrar, the Business Office, Student Conduct, Information Technology, Institutional Research, Academic Affairs, and other college departments to support operational effectiveness, student services, compliance, and enrollment management initiatives.

  • Assists in responding to audits, program reviews, monitoring activities, and external agency requests by preparing documentation, coordinating information gathering, supporting corrective action efforts, and monitoring follow-up requirements.

  • Serves as a resource for students, parents, faculty, staff, and external agencies by interpreting financial aid regulations, institutional policies, and financial aid eligibility requirements and by providing high-quality customer service.

  • Performs other duties as assigned to support Student Financial Services, Student Development, and the strategic priorities of Baton Rouge Community College.

Minimum Qualifications
Education
  • Bachelor's degree in finance, education or related field.

Experience
  • Three (3) years of progressively responsible experience administering federal Title IV financial aid programs.
  • Demonstrated supervisory or leadership experience in a financial aid or higher education environment.
  • Working knowledge of federal and state financial aid regulations, including Title IV compliance, verification, satisfactory academic progress, Return of Title IV Funds, professional judgment, reconciliation, and student eligibility requirements.
  • Experience using Ellucian Banner or comparable student information systems.
  • Experience utilizing federal financial aid systems, including COD, NSLDS, FAFSA Partner Portal, and EDConnect.

Preferred Knowledge, Skills & Abilities
  • Five (5) or more years of progressively responsible financial aid administration experience.
  • Experience with Banner Financial Aid, COGNOS reporting, workflow automation, and data analysis.
  • Experience with financial aid reconciliation, audit preparation, program reviews, compliance monitoring, and quality assurance.
  • Experience developing operational procedures, internal controls, and staff training programs.
  • Experience managing financial aid identity verification, fraud prevention, or compliance investigations.

Benefits: As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort, and length of employment.
Why Join BRCC?
Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.
Passing pre-employment criminal background screen is required as a condition of employment.
Advertised: 20 Jul 2026 Central Daylight Time
Applications close:
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