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Claim Trainee Jobs in Michigan (NOW HIRING)

Emergent Holdings

Claim Representative I

Lansing, MI · On-site

Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. Claim Representative II: Three ...

The AF Group

Claim Representative III

Lansing, MI · On-site

Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. Claim Representative II: Three ...

Emergent Holdings

Claim Representative III

Lansing, MI · On-site

Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. Claim Representative II: Three ...

The AF Group

Claim Representative I

Lansing, MI

Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. Claim Representative II: Three ...

Emergent Holdings

Claim Representative I

Lansing, MI · On-site

Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. Claim Representative II: Three ...

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All JobsClaim JobsClaim Trainee JobsClaim Trainee Jobs in Michigan

Claim Trainee information

See Michigan salary details

$25.3K

$28.3K

$30.5K

How much do claim trainee jobs pay per year?

As of Aug 20, 2026, the average yearly pay for claim trainee in Michigan is $28,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,000.00 and $29,600.00 per year, depending on experience, location, and employer.

What is a claim trainee?

Claims trainees are entry-level employees learning how to process claims in the insurance industry. A claims adjuster assesses insurance claims, such as auto accidents or home thefts, and determines whether or not an application should receive compensation. Claims trainees provide administrative support to the adjuster; they review benefits paperwork, interview the client, and research the accident reports. As you gain more experience, you can eventually move from being a trainee to an adjuster.

What are some common challenges faced by claim trainees during their initial training period?

Claim Trainees often encounter challenges such as learning to interpret complex policy language, managing a high volume of cases, and adapting to various claim processing systems. Balancing accuracy and efficiency while meeting deadlines can be demanding, especially when handling sensitive or emotionally charged claims. Support from experienced team members and ongoing training help trainees build confidence and competence as they transition into full claim handling roles.

What are the key skills and qualifications needed to thrive as a claim trainee, and why are they important?

To thrive as a Claim Trainee, you need a bachelor's degree (often in business or a related field), analytical thinking, and a basic understanding of insurance principles. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC or CPCU are beneficial. Strong communication, attention to detail, and problem-solving skills help you effectively investigate claims and interact with clients. These skills are vital for accurate claim handling, customer satisfaction, and successful progression within the insurance industry.

What is the difference between Claim Trainee vs Claims Adjuster?

AspectClaim TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer a relevant certificationHigh school diploma; often requires licensing or certification depending on the state
Work EnvironmentTraining environment, often in an office setting, under supervisionField and office work, investigating claims and interacting with clients
Employer & Industry UsageInsurance companies, training programs for new hiresInsurance companies, handling claims processing and settlement
Search & Comparison IntentEntry-level training roles, learning claims processActive claims management, decision-making roles

Claim Trainee positions are entry-level roles focused on training and learning the claims process, often requiring minimal experience. Claims Adjusters handle active claims, investigate damages, and make settlement decisions, often requiring licensing. While Claim Trainees are in a learning phase, Claims Adjusters are responsible for final claim resolution.

More about Claim Trainee jobs

What are the most commonly searched types of Claim jobs in Michigan?

The most popular types of Claim jobs in Michigan are:

What are popular job titles related to Claim Trainee jobs in MI?

For Claim Trainee jobs in MI, the most frequently searched job titles are:

Claim Trainee jobs near you
Infographic showing various Claim Trainee job openings in Michigan as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $28,326 per year, or $13.6 per hour.

Claim Representative I

Emergent Holdings

Lansing, MI • On-site

Full-time

Posted 28 days ago

Job description


SUMMARY:
Claim Representative I:
This is the entry level professional claim handler. Handles medical only and indemnity benefits. Exercises some discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority.
Claim Representative II:
This is the intermediate level of the claim handler career path. Handles moderate to difficult claims. Exercises progressively more discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority.
Claim Representative III:
This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high touch, labor intensive claim service. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Mentors lower-level claim handlers. Coordinates special projects and provides guidance to others.
RESPONSIBILITIES/TASKS:
Claim Representative I, II, III:
  • Verifies workers' compensation coverage of employers and injured employees.
  • Determines compensability under workers' compensation by thorough investigation of the claim.
  • Determines causal relationship between the reported injury and the incident to ensure appropriate payment of benefits.
  • Facilitates return to work for the injured employee.
  • Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure.
  • Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies.
  • Manages medical bills for non-indemnity and indemnity claims directly associated with the claimed injury. Approves payment based on knowledge of the treatment plan and medical support showing relationship of treatment to the injury.
  • Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses.
  • Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition.
  • Works closely with manager on complex files or files above settlement/reserve authority.
  • Manages outside vendors to ensure cost containment efforts.
  • Establishes and maintains effective working relationships with all internal and external customers.
  • Stays abreast of changes in workers' compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws.

ADDITIONAL RESPONSIBILITIES/TASKS:
Claim Representative II, III:
  • Administers complex claims and catastrophic exposures within authority, including claims from dedicated large accounts.
  • Exercises independent judgment to settle cases prior to mediation or litigation.
  • Actively participates in agent/client relationship management.
  • Assists in mentoring team members.

Claim Representative III:
  • Mentors team members.
  • Conducts audits of claim files.
  • Acts as a backup for team leader.
  • Coordinates special projects.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS
EDUCATION OR EQUIVALENT EXPERIENCE:
Claim Representative I, II, III:
Bachelor's degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
Claim Representative I:
Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred.
Claim Representative II:
Three years' experience in a workers' compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing workers' compensation claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.
OR
One year of AF Group Claims Representative I experience that includes handling of difficult or complex claims.
Claim Representative III:
Five years' experience in a workers' compensation claims environment which provides the necessary skills, knowledge and abilities, such as experience in reviewing, investigating and closing complex workers' compensation claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred.
OR
Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor-intensive customers.
SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Claim Representative I, II, III:
  • Ability and proficiency in the use of computers and company standard software specific to position.
  • Knowledge of medical and legal terminology related to the work.
  • Knowledge of workers' compensation laws and regulations, including jurisdictional laws.
  • Effective oral and written communication skills.
  • Effective customer service skills.
  • Ability to negotiate, build consensus and resolve conflict.
  • Ability to manage multiple priorities and meet established deadlines.
  • Attention to detail and analytical skills.
  • Ability to work independently as well as within a team.

ADDITIONAL SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
Claim Representative II, III:
  • Ability to make independent decisions.
  • Ability to solve complex problems.

Claim Representative III:
  • Ability to train and mentor others.

WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards. Minimal travel required.
PAY RANGE:
Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $48,200 and $80,750.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
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