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How much do claim professional jobs pay per hour?

As of May 30, 2026, the average hourly pay for claim professional in the United States is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Claim Professional, and why are they important?

To thrive as a Claim Professional, you need a solid understanding of insurance policies, investigative techniques, and claims processing, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, industry software, and sometimes adjuster licensing or certifications is important. Strong analytical thinking, negotiation, and customer service skills help professionals resolve claims efficiently and empathetically. These abilities ensure accurate assessment, fair settlements, and high-quality service that uphold the company's reputation and client trust.

What are some typical challenges Claim Professionals face when managing complex claims?

Claim Professionals often encounter challenges such as interpreting intricate policy language, coordinating with multiple stakeholders (like policyholders, legal teams, and third-party vendors), and making fair decisions under tight deadlines. They may also deal with high caseloads and the emotional aspects of supporting customers experiencing loss or hardship. Effective time management, strong communication skills, and continuous learning are essential to navigate these challenges successfully and ensure claims are resolved efficiently and accurately.

What are claim professionals?

Claim professionals are individuals who handle insurance claims on behalf of insurance companies or policyholders. They investigate, evaluate, and process claims to determine the validity and extent of the insurer's liability. Their responsibilities include gathering information, reviewing policy details, negotiating settlements, and ensuring claims are resolved efficiently and fairly. Claim professionals may specialize in various areas such as auto, property, health, or liability insurance. Their work helps ensure that policyholders receive the benefits they are entitled to under their insurance policies.

What is the difference between Claim Professional vs Claims Adjuster?

AspectClaim ProfessionalClaims Adjuster
CredentialsCertifications like CPCU, ARM, or state licensingAdjuster licenses, certifications like AIC or CPCU often preferred
Work EnvironmentOffice-based, client meetings, claims processingFieldwork, site inspections, on-site investigations
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Job FocusManaging claims, customer service, policy interpretationAssessing damages, determining claim validity, settlement

While both Claim Professionals and Claims Adjusters work within the insurance industry handling claims, Claim Professionals often focus on managing claims processes and customer interactions, typically working in office settings. Claims Adjusters usually conduct field investigations and damage assessments. Both roles require similar certifications and are integral to the claims process, but their work environments and specific duties differ.

More about Claim Professional jobs
What cities are hiring for Claim Professional jobs? Cities with the most Claim Professional job openings:
What are the most commonly searched types of Claim jobs? The most popular types of Claim jobs are:
What states have the most Claim Professional jobs? States with the most job openings for Claim Professional jobs include:
What job categories do people searching Claim Professional jobs look for? The top searched job categories for Claim Professional jobs are:
Claim Professional jobs near you
Infographic showing various Claim Professional job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 4% As Needed, 5% Full Time, 89% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $43,783 per year, or $21 per hour.

Senior Technical Specialist Claim Professional, SRG

The Travelers Indemnity Company

Hartford, CT • On-site

$94.40K - $155.80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$94,400.00 - $155,800.00
Target Openings
1
What Is the Opportunity?
We are looking for a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Sr. Technical Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures. With general supervision, you will manage challenging large exposure claims which routinely present unique, complex liability and coverage issues. You will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service. You will apply your advanced knowledge of legal issues and applicable case law in multiple jurisdictions. Provides mentoring, coaching, consulting, and training resources, and serves as a contact and technical resource to the field and our business partners. Assists with interviewing and hiring and training of junior employees.What Will You Do?
  • In the handling large exposure claims, your responsibilities may include:
  • Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate coverage positions to policyholders or their representatives.
  • Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts in jurisdiction to evaluate damages and develop recommendation of appropriate course of action.
  • Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms. Apply critical and strategic thinking in managing files and accounts. Attend meetings with counsel, settlement conferences, mediations and trials.
  • Account Management - Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for decisive and broad reaching regular communication and reporting to coordinate / align actions on assigned accounts. Take a leadership role in meetings, presentations and negotiations with other account contacts.
  • Financial Analysis - Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses, maintain appropriate defense and indemnity estimates.
  • File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files. Maintain proficiency SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
  • Coaching - May be involved in training, mentoring, coaching and interviewing.
  • Project Leadership - May lead or represent the unit/office on special projects at request of management.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Education & Work Experience:
  • Bachelor's degree.
  • 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
  • Job specific or technical competencies:
  • Analytical Thinking.
  • Communication.
  • Judgment & Decision-Making.
  • Teamwork.
  • Accountability.
  • Customer Focus.
  • Relationship Management.
  • Business Perspective.
  • Knowledge of Regulatory and Claim Environments.
  • Planning & Organizing.
  • Technology.
  • Working Independently.
  • Application of Departmental Practices & Procedures.
  • Licensing.

What is a Must Have?
  • High School Diploma or GED.
  • 3 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR
  • 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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