ZipRecruiter

Log In

1

Claim Service Assistant Jobs (NOW HIRING)

Cna

Sr Client Services Manager

Lake Mary, FL · On-site

For a detailed look at CNA's benefits, check out our Candidate Guide. Individual contributor, responsible for developing and directing claim service strategies and for managing branch underwriting ...

New

Cna

Sr Client Services Manager

Atlanta, GA · On-site

For a detailed look at CNA's benefits, check out our Candidate Guide. Individual contributor, responsible for developing and directing claim service strategies and for managing branch underwriting ...

New

next page

Showing results 1-20

All JobsClaim Service Assistant Jobs

Claim Service Assistant information

See salary details

$7

$16

$25

How much do claim service assistant jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for claim service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paid assistant job?

Among assistant roles, executive assistants and administrative assistants with specialized skills or experience often earn the highest salaries, especially when supporting high-level executives or working in industries like finance or law. Salaries can vary based on location, experience, and certifications, with some earning over $70,000 annually.

What is the difference between Claim Service Assistant vs Claims Processor?

AspectClaim Service AssistantClaims Processor
Required CredentialsHigh school diploma; some roles may prefer insurance-related certificationsHigh school diploma; often requires insurance or claims processing certifications
Work EnvironmentOffice setting, interacting with clients and insurance staffOffice environment, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party claims organizations
Common Search & ComparisonOften compared for entry-level claims support rolesMore focused on detailed claim review and data entry

Claim Service Assistants typically handle customer interactions, gather claim information, and support claims processing. Claims Processors focus more on reviewing, verifying, and processing claims data. Both roles are essential in insurance claims workflows but differ mainly in their responsibilities and level of client interaction.

What does a claims assistant do?

A claims assistant supports insurance claims processing by collecting and reviewing claim information, verifying policy details, and communicating with clients and adjusters. They often use claim management software and need strong organizational and communication skills to ensure accurate and efficient handling of claims. The role may require attention to detail and knowledge of insurance policies and procedures.

How to become a claims assistant?

To become a claims assistant, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and familiarity with insurance policies and claims processing. Some employers may prefer candidates with customer service experience or relevant certifications, and on-the-job training is common for specific company procedures.

What skills do you need to be a claims handler?

A claims handler, such as a Claim Service Assistant, needs strong communication and customer service skills to interact effectively with clients and providers. Attention to detail, organizational abilities, and knowledge of insurance policies and claims processes are essential, along with proficiency in computer software and sometimes relevant certifications or training. These skills help ensure accurate claim processing and effective resolution of customer inquiries.
More about Claim Service Assistant jobs
What cities are hiring for Claim Service Assistant jobs? Cities with the most Claim Service Assistant job openings:
What states have the most Claim Service Assistant jobs? States with the most job openings for Claim Service Assistant jobs include:
What job categories do people searching Claim Service Assistant jobs look for? The top searched job categories for Claim Service Assistant jobs are:
Claim Service Assistant jobs near you
Claims Service Assistant II - Hybrid

Claims Service Assistant II - Hybrid

Arbella Insurance

Bridgewater, MA • On-site

$47K - $49K/yr

Other

Posted 18 days ago

Arbella Insurance rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

30th of 277 rated insurance

Job description

Arbella Claim Service Assistant

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

  • Company nurse, nutritional counseling, and mental health resources
  • Tuition assistance programs
  • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
  • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
  • Robust training, mentorship, and professional/personal development programs
  • Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009! Join a Best Place to Work Company! Claim your future with Arbella! If you're looking for a dynamic opportunity to help customers through their toughest challenges, you're in the right place.

What will you do? Claim Service Assistants are an advocate for our customers. They work in a fast-paced environment, providing exceptional customer service as well as working directly with the Glass Claim team. They talk directly with people who have recently experienced a glass loss and help them through the claim process. In addition, this individual will provide support to the Claim department. New to insurance? All you need is great customer service and communication skills – we'll train you on the rest!

Key Responsibilities
  • Handle telephone calls using good customer service skills.
  • Manage walk-ins/public assistance.
  • Assist with Surcharge Docket Administration and Total Loss Administration.
  • Aid the Glass Department in glass claim facts, determining coverage, and accurately establishing and resolving each claim.
  • Open incoming mail and prepare batches for scanning into an electronic system and then index to correct claim.
  • Order and stock supplies for the office at request.
  • File any special handling documents or media materials as required.
  • Establish claims in an electronic system utilizing various sources in the computer system to obtain required information; and, assign appraisal according to established guidelines.
  • Produce a variety of reports, spreadsheets, and/or email for daily and monthly data.
  • Performs other related work as required or requested.
Requirements
  • A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
  • Sound MS Office skills and able to work in an organized manner
  • Highly effective time management skills
  • Strong attention to detail, accuracy and impeccable organization
  • A passion for helping others

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $47,000 - $49,000 based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

What Arbella Insurance employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply