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Claim Director Jobs (NOW HIRING)

Chubb

Claims Director

Simsbury, CT · On-site

Working out of our Simsbury, CT and soon to be Windsor, CT office , The Claim Director, under minimal direction from the manager, investigates and settles litigated claims promptly, equitably and ...

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Claim Director information

See salary details

$83.5K

$126.9K

$178K

How much do claim director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for claim director in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is a claim director?

Claim Directors are senior professionals responsible for overseeing the claims department within an insurance company or organization. They manage complex or high-value claims, establish claims policies and procedures, and ensure that claims are handled efficiently and in compliance with regulations. Claim Directors also supervise claims managers and adjusters, resolve escalated disputes, and play a key role in strategic decision-making related to claims operations. Their leadership ensures the integrity and financial stability of the claims process.

What are some common challenges claim directors face in managing large or complex claims, and how are these typically addressed?

Claim Directors often encounter challenges such as coordinating multiple stakeholders, navigating complex policy language, and managing high-value or sensitive claims. Successfully addressing these issues requires strong negotiation skills, a thorough understanding of insurance regulations, and the ability to lead cross-functional teams. Regular training, leveraging technology for case management, and maintaining clear communication channels with clients and internal teams are key strategies used to overcome these challenges.

What are the key skills and qualifications needed to thrive as a claim director, and why are they important?

To thrive as a Claim Director, you need deep knowledge of insurance claims management, regulatory compliance, and strong analytical skills, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, industry software, and certifications such as CPCU (Chartered Property Casualty Underwriter) are commonly required. Exceptional leadership, negotiation, and interpersonal skills help in managing teams and resolving complex claims efficiently. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining positive client relationships.

What is the difference between Claim Director vs Claims Manager?

AspectClaim DirectorClaims Manager
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM)Bachelor's degree, industry certifications often preferred
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages daily claims operations, supervises claims staff
Employer & Industry UsageInsurance companies, large corporationsInsurance companies, adjusting firms
Search & Comparison IntentUnderstanding leadership roles in claimsManaging claims processes and team supervision

The Claim Director typically holds a higher strategic leadership role, overseeing multiple claims teams and focusing on policy development and overall claims performance. The Claims Manager handles daily operations, supervising claims staff and ensuring efficient claims processing. Both roles require relevant industry certifications and experience, but Claim Directors focus more on strategic oversight, while Claims Managers concentrate on operational management.

More about Claim Director jobs

What cities are hiring for Claim Director jobs?

Cities with the most Claim Director job openings:

What are the most commonly searched types of Claim jobs?

The most popular types of Claim jobs are:

What states have the most Claim Director jobs?

States with the most job openings for Claim Director jobs include:

Claim Director jobs near you
Infographic showing various Claim Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $126,879 per year, or $61 per hour.

Claims Director

Simsbury, CT • On-site

Chubb
Insurance Services • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

146th of 315 rated insurance

People enjoy working here

Good employer

Recommended by parents

Learn more about Chubbexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Working out of our Simsbury, CT and soon to be Windsor, CT office, The Claim Director, under minimal direction from the manager, investigates and settles litigated claims promptly, equitably and within established best practices guidelines.

Scope

  • Responsible for investigating; settling high exposure, high risk Employment Practices Claims, potentially including class actions.

  • Ensure high level of customer service and claim file quality.

  • Identifying and evaluating coverage issues, preparing comprehensive coverage letters and analysis, retaining and managing coverage counsel through trial, and developing and managing strategy for complex coverage litigation.

  • Evaluating exposure through an in-depth analysis of legal and factual issues, retaining and managing litigation counsel through trial, developing and managing strategy for complex litigation.

  • Attending arbitrations, mediations, trials.

  • Developing resolution strategies and negotiating settlements.

  • Reviewing legal budgets and legal and third-party vendor's bills.

  • Presenting litigation strategy for complex litigation to senior claims management and underwriting staff.

  • Support business leaders on an as needed basis on various claims and underwriting related issues and marketing meetings.

Duties may include, but are not limited to:

  • Day to day handling of substantial caseload of EPL claims.

  • Confirms coverage of claims by reviewing policies and documents submitted in support of claims.

  • Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.

  • Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.

  • Direct and monitor assignments to experts and underlying defense counsel.

  • Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.

  • Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.

  • Reports to reinsurers and facilitate the prompt collection of reinsurance on those matters where they are accountable.

  • Travels to conferences, mediations, and trials as necessary.Ability to handle demanding caseload of claims pertaining to Employment Practices Liability and provide business support.

  • Approximately 5- 7 years claims and/or legal experience in the EPL area include evaluating and resolving complex matters.

  • Law degree preferred.

Desired Traits

  • Ability to work independently and assimilate learning materials on many different subjects from various sources.

  • Excellent interpersonal communications and negotiation skills.

  • Ability to deal with customers in a professional manner.

  • Authoritative knowledge of CHUBB coverage, products, services, and liabilities.

  • Ability to self-motivate and self-start.

  • Ability to make independent decisions using CHUBB best practices for guidance.

  • Excellent verbal and written communication skills.

  • Strong interpersonal, negotiation and customer service skills.

  • Capable of dealing with highly visible and demanding customers.

  • Highly organized and able to respond to insureds and internal and external business partners in a timely manner.

  • Must be able to effectively work in a team environment.

  • If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. 
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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About Chubb

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Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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