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Claim Director Jobs (NOW HIRING)

Coverys, Inc.

Claim Consultant

$87K - $118K/yr

Advises Claim Director and/or S.V.P. of Claims on claims status and attends Reserve & Settlement Committee Meetings as necessary. Ensures timely reporting to the Reserve and Settlement Committee.

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Claim Director information

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$83.5K

$126.9K

$178K

How much do claim director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for claim director in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is a claim director?

Claim Directors are senior professionals responsible for overseeing the claims department within an insurance company or organization. They manage complex or high-value claims, establish claims policies and procedures, and ensure that claims are handled efficiently and in compliance with regulations. Claim Directors also supervise claims managers and adjusters, resolve escalated disputes, and play a key role in strategic decision-making related to claims operations. Their leadership ensures the integrity and financial stability of the claims process.

What is the difference between Claim Director vs Claims Manager?

AspectClaim DirectorClaims Manager
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM)Bachelor's degree, industry certifications often preferred
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages daily claims operations, supervises claims staff
Employer & Industry UsageInsurance companies, large corporationsInsurance companies, adjusting firms
Search & Comparison IntentUnderstanding leadership roles in claimsManaging claims processes and team supervision

The Claim Director typically holds a higher strategic leadership role, overseeing multiple claims teams and focusing on policy development and overall claims performance. The Claims Manager handles daily operations, supervising claims staff and ensuring efficient claims processing. Both roles require relevant industry certifications and experience, but Claim Directors focus more on strategic oversight, while Claims Managers concentrate on operational management.

What are some common challenges claim directors face in managing large or complex claims, and how are these typically addressed?

Claim Directors often encounter challenges such as coordinating multiple stakeholders, navigating complex policy language, and managing high-value or sensitive claims. Successfully addressing these issues requires strong negotiation skills, a thorough understanding of insurance regulations, and the ability to lead cross-functional teams. Regular training, leveraging technology for case management, and maintaining clear communication channels with clients and internal teams are key strategies used to overcome these challenges.

What are the key skills and qualifications needed to thrive as a claim director, and why are they important?

To thrive as a Claim Director, you need deep knowledge of insurance claims management, regulatory compliance, and strong analytical skills, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, industry software, and certifications such as CPCU (Chartered Property Casualty Underwriter) are commonly required. Exceptional leadership, negotiation, and interpersonal skills help in managing teams and resolving complex claims efficiently. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining positive client relationships.
More about Claim Director jobs
What cities are hiring for Claim Director jobs? Cities with the most Claim Director job openings:
What are the most commonly searched types of Claim jobs? The most popular types of Claim jobs are:
What states have the most Claim Director jobs? States with the most job openings for Claim Director jobs include:
Claim Director jobs near you
Infographic showing various Claim Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $126,879 per year, or $61 per hour.

Claim Director/Team Lead-Personal Umbrella Major Case Unit (hybrid)

RLI Corp.

Broadview Heights, OH • On-site

$136K - $199K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About UsWe're not like other insurance companies. From our specialty products to our business model, our culture to our results -we're different.Different is who we are, and how we work, interact, deliver and succeed together.Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.
Position Purpose
We are seeking a Claim Director/Team Lead-Major Case Unit to oversee the handling of complex, high-exposure Personal Umbrella Liability claims including auto, premises, and personal liability, with policy limits typically ranging from $1 to $5 million. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients.Principal Duties & Responsibilities
  • Team Leadership: Develop and implement training of Technical Claim Managers and Technical Claim Directors.
  • Claims Management:Oversee the handling of complex, high-exposure Personal Umbrella Liability claims across the United States, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
  • Coverage Analysis:Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
  • Investigation & Evaluation:Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
  • Claims Resolution:Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
  • Litigation Management: Proactively and strategically manage litigation around the country, including selecting and managing outside counsel and implementing effective litigation strategies in disputed claims.
  • Best Practices:Ensure adherence to RLI's Best Practices in all claims handling activities.
Education & Experience
  • Education: Typically requires abachelor's degree. A Juris Doctorate degree with relevant defense litigation experience would be beneficial but is not required.
  • Experience:10+ years of relevant legal or technical claims experience, with a strong background in handling complex, high-exposure third-party liability claims on a primary/excess basis. Significant personal or commercial auto experience would be beneficial.
  • State Knowledge:Significant experience with policy limit demands in Florida, Texas, and California.
  • Independence:Ability to excel in a fast-paced environment with minimal supervision.
  • Collaboration:Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
  • Legal Acumen:Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas, among others.
Knowledge, Skills, & Competencies
  • Ability to manage and develop a team of highly skilled claim professionals to ensure increased performance.
  • Strong analytical skills to navigate complex claim processes and develop effective solutions.
  • Innovative mindset with the ability to drive improvements within the claims department.
  • Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.
Compensation OverviewThe base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range$136,618.00 - $199,120.00Total RewardsAt RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.Financial Incentives
  • Annual bonus plans
  • Employee stock ownership plan (ESOP)
  • 401(k) - automatic 3% company contribution
  • Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
  • Paid time off (PTO) and holidays
  • Paid volunteer time off (VTO) to support our communities
  • Parental and family care leave
  • Flexible & hybrid work arrangements
  • Fitness center discounts and free virtual fitness platform
  • Employee assistance program
Health & Wellness
  • Comprehensive medical, dental and vision benefits
  • Flexible spending and health savings accounts
  • 2x base salary for group life and AD&D insurance
  • Voluntary life, critical illness, & accident insurance for purchase
  • Short-term and long-term disability benefits
Personal & Professional GrowthRLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
  • Training & certification opportunities
  • Tuition reimbursement
  • Education bonuses
Diversity & InclusionOur goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
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About RLI

Sourced by ZipRecruiter

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Peoria, IL, US

Year founded

1965

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