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Claim Director Jobs in Alberta (NOW HIRING)

Alberta Health Services

Coordinator

Medicine Hat, AB · On-site

CA$31.64 - CA$54.36/hr

... expense claim system is essential. Excellent written and oral communication skills. Preferred Qualifications: Direct experience in medical affairs or working closely with physicians. Formal ...

HelloFresh

Health & Safety Manager

Edmonton, AB

... Director. The Health and Safety Manager oversees a Health and Safety Coordinator; and works ... Oversee injury management, WCB claim management, and Return-to-Work (RTW) processes. * Lead safety ...

HelloFresh

Health & Safety Manager

Edmonton, AB · On-site

... Director. The Health and Safety Manager oversees a Health and Safety Coordinator; and works ... Oversee injury management, WCB claim management, and Return-to-Work (RTW) processes. * Lead safety ...

Clark Builders

Project Manager - ICI (CB)

Calgary, AB · On-site

Manage project budget including reviews of invoices, follow through on claim submittals. * Own ... Hold regular check-in meetings with direct reports. * Prepare Scope of Work documents for trades.

Amrize

Health & Safety Coordinator

Edmonton, AB · On-site

Provide direct health and safety coaching to the operational site level leadership, and safety ... Support and guide regional operations in claim management and injury prevention, and assist with ...

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Claim Director information

What is a claim director?

Claim Directors are senior professionals responsible for overseeing the claims department within an insurance company or organization. They manage complex or high-value claims, establish claims policies and procedures, and ensure that claims are handled efficiently and in compliance with regulations. Claim Directors also supervise claims managers and adjusters, resolve escalated disputes, and play a key role in strategic decision-making related to claims operations. Their leadership ensures the integrity and financial stability of the claims process.

What are some common challenges claim directors face in managing large or complex claims, and how are these typically addressed?

Claim Directors often encounter challenges such as coordinating multiple stakeholders, navigating complex policy language, and managing high-value or sensitive claims. Successfully addressing these issues requires strong negotiation skills, a thorough understanding of insurance regulations, and the ability to lead cross-functional teams. Regular training, leveraging technology for case management, and maintaining clear communication channels with clients and internal teams are key strategies used to overcome these challenges.

What are the key skills and qualifications needed to thrive as a claim director, and why are they important?

To thrive as a Claim Director, you need deep knowledge of insurance claims management, regulatory compliance, and strong analytical skills, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, industry software, and certifications such as CPCU (Chartered Property Casualty Underwriter) are commonly required. Exceptional leadership, negotiation, and interpersonal skills help in managing teams and resolving complex claims efficiently. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining positive client relationships.

What is the difference between Claim Director vs Claims Manager?

AspectClaim DirectorClaims Manager
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM)Bachelor's degree, industry certifications often preferred
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages daily claims operations, supervises claims staff
Employer & Industry UsageInsurance companies, large corporationsInsurance companies, adjusting firms
Search & Comparison IntentUnderstanding leadership roles in claimsManaging claims processes and team supervision

The Claim Director typically holds a higher strategic leadership role, overseeing multiple claims teams and focusing on policy development and overall claims performance. The Claims Manager handles daily operations, supervising claims staff and ensuring efficient claims processing. Both roles require relevant industry certifications and experience, but Claim Directors focus more on strategic oversight, while Claims Managers concentrate on operational management.

What are the most commonly searched types of Claim jobs in Alberta?

The most popular types of Claim jobs in Alberta are:

What cities in Alberta are hiring for Claim Director jobs?

Cities in Alberta with the most Claim Director job openings:

Claim Director jobs near you
Infographic showing various Claim Director job openings in Alberta as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Auto Claims Adjuster

Crawford and Company

Burnaby, BC

Full-time

Posted 6 days ago

Job description

Crawford & Company is seeking a highly motivated Auto Claims Adjuster to join our growing team remotely across Canada. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving commercial and personal lines claims through telephone and written correspondence. You will work independently within delegated authority while collaborating with clients, insureds, and field adjusters to deliver exceptional claims service.

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

  • Minimum of 3 to 4 years of experience handling Auto Physical Damage (PD) claims.
  • Strong knowledge of both commercial and personal insurance lines.
  • Alberta Adjuster's License or the ability to obtain one is required.
  • Post-secondary education in an insurance-related field.
  • Currently pursuing or willing to pursue a full independent adjusting license and Chartered Insurance Professional (CIP) designation.
  • Proven ability to conduct telephone investigations, assess coverage, determine liability, negotiate settlements, and resolve first- and third-party claims.
  • Strong organizational skills with experience maintaining accurate claim files, reserve records, and documentation.
  • Excellent communication, negotiation, and customer service skills.
  • Professional telephone etiquette and the ability to build rapport with clients and claimants.
  • Self-motivated team player with a commitment to quality, accuracy, and service excellence.
     
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  • Investigate, gather, and analyze claim information to determine coverage, liability, and damages.
  • Evaluate commercial and personal lines property and automobile physical damage claims.
  • Negotiate and settle claims within assigned authority limits.
  • Coordinate and direct field adjusters when on-site investigations are required.
  • Maintain accurate claim documentation, reserves, activities, and transaction records.
  • Prepare clear and professional reports, recommendations, and correspondence.
  • Ensure timely and accurate billing, time management, and expense reporting.
  • Deliver a high level of customer service while maintaining compliance with company standards and industry regulations.

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