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Claim Assistant Jobs in Alberta (NOW HIRING)

Allstate

Field Claim Specialist Auto

Calgary, AB

Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors * Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level ...

Pro-Claim Group

Drywaller Finisher

Calgary, AB · On-site

CA$27 - CA$37/hr

About Us Pro-Claim Calgary Restoration exists to restore lives, the planet, and communities. When ... They will assist with restoring damaged structures to their former glory and focus on repairing and ...

Intact Financial

Claims Consultant-Surety

Calgary, AB · Hybrid

... * Assist management with driving changes as needed and help strategize initiatives for the ... Minimum of 5 years of surety claim experience or 3-6 years experience in construction and contract ...

MLP Dental

Dental Office Manager

Calgary, AB

CA$36 - CA$38/hr

Posting insurance payments * Resolving claim denials * Monitoring and managing insurance ... Managing schedules for dentists, hygienists, assistants, and administrative team members

MLP Dental

Dental Office Manager

Calgary, AB

$36 - $38/hr

Posting insurance payments * Resolving claim denials * Monitoring and managing insurance ... Managing schedules for dentists, hygienists, assistants, and administrative team members

Avant Respiratory

Patient Care Coordinator

Edmonton, AB · On-site

CA$19 - CA$23/hr

... * Assist patients with insurance pre-authorizations and claim approvals * Maintain the cleanliness and serviceability of equipment, arranging for maintenance and repair as needed * Perform other ...

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Claim Assistant information

What is a claim assistant?

Claim Assistants are professionals who provide administrative and clerical support to claims departments in insurance companies or related organizations. Their main responsibilities include processing claim forms, verifying information, assisting claimants with inquiries, maintaining records, and supporting claims adjusters throughout the claims process. They play a crucial role in ensuring timely and accurate handling of insurance claims, helping both clients and the company resolve claims efficiently.

What are the key skills and qualifications needed to thrive as a claim assistant, and why are they important?

To thrive as a Claim Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of insurance processes, typically supported by a high school diploma or equivalent. Familiarity with insurance claims management systems, office software like Microsoft Office, and sometimes basic data entry certifications are commonly needed. Excellent communication, problem-solving, and customer service skills help you interact effectively with clients and team members. These skills ensure accurate and timely processing of claims, minimize errors, and provide a positive experience for policyholders.

What are some of the common challenges claim assistants face when managing multiple claims simultaneously?

Claim Assistants often juggle several claims at once, requiring strong organizational skills and attention to detail. A common challenge is prioritizing tasks effectively, as some claims may require urgent follow-up or additional documentation. Staying on top of multiple deadlines and communicating with various stakeholders—such as policyholders, adjusters, and healthcare providers—can be demanding. Utilizing claims management software and maintaining clear records can help manage workload and reduce errors.

What is the difference between Claim Assistant vs Claims Processor?

AspectClaim AssistantClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; some roles may require insurance or claims processing certifications
Work EnvironmentOffice setting, interacting with claimants and insurance staffOffice environment, focusing on reviewing and processing claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, claims departments
Common Search & ComparisonClaim Assistant vs Claims Processor

The Claim Assistant and Claims Processor roles share similarities in work environment and required credentials, often working within insurance companies. The Claim Assistant typically supports claim handling by gathering information and coordinating with clients, while the Claims Processor focuses on reviewing, evaluating, and processing claims. Both roles are essential in the claims process, but the Claims Processor usually has more responsibility for decision-making and claim approval.

Is claims processing a stressful job?

Claims processing is a core responsibility of claim assistants, involving reviewing and managing insurance claims, which can be stressful due to tight deadlines, high workload, and the need for accuracy. The job requires attention to detail, communication skills, and sometimes working under pressure, especially during peak periods or complex cases.

What are the most commonly searched types of Claim jobs in Alberta?

The most popular types of Claim jobs in Alberta are:

What cities in Alberta are hiring for Claim Assistant jobs?

Cities in Alberta with the most Claim Assistant job openings:

Claim Assistant jobs near you
Infographic showing various Claim Assistant job openings in Alberta as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 83% In-person, and 17% Hybrid job distribution.

Field Claim Specialist Auto

Allstate

Calgary, AB

Full-time

Re-posted 20 days ago

Allstate Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 568 frontline employees who took The Breakroom Quiz

231st of 311 rated insurance

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Reporting to the Manager Claims Auto Field, the Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

  • Reviewing damage photos & claim file loss details to validate damages are loss related
  • Create a loss damage estimate that accurately represents known damages
  • Explain the repair estimate to the client and negotiate a settlement
  • Explain the rental process
  • Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
  • Provide on the job training and feedback for team members as requested by manager
  • Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
  • Support effective partnerships with agents and brokers
  • Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
  • Attend industry seminars relative to automotive repair
  • Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
  • Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

  • Technical Diploma or equivalent training in auto body repair
  • Experience in estimating vehicles using ADP or Mitchell systems
  • Minimum 1-3 years auto damage estimating experience
  • Must hold a valid Driver's License
  • Willing to enroll in CIP designation
  • Strong customer service skills
  • Excellent organizational skills
  • Excellent negotiating skills
  • Excellent written and verbal communication skills
  • Knowledge of Guidewire ClaimCenter, the auto policy and auto repair procedures
  • Proficient keyboard skills and computer literacy

#LI-KT1

Skills

Auto Body Repair, Automotive Body Repair, Automotive Repair, Communication, Customer Experience Management, Negotiation, Reporting, Time Management

Compensation

Expected compensation for this role ranges from $ 67,200.00 - 109,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

What Allstate Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Allstate Insurance logo

About Allstate Insurance

Sourced by ZipRecruiter

We're a purpose-driven company powered by purpose-driven people. We're reinventing protection and transforming the company for our customers, communities and each other. You could play a role in our transformation. Join a 90-year-old, Fortune 100 insurance company as we challenge the status quo, champion inclusion and strengthen our communities. If being a part of that future gives you goosebumps, you've come to the right place. Reinventing the future of protection means rethinking how we work together. From marketing to claims, our employees have flexibility in how, when and where they work — whether at home, the office or both. We're creating an inclusive, diverse and equitable workplace. We encourage collaboration, support taking chances and foster a strong sense of community. Let's build a new kind of Allstate together.

Industry

Insurance services, real estate, finance and insurance and insurance agencies and brokerages

Company size

10,000+ Employees

Headquarters location

Northbrook, IL, US

View All Allstate Insurance Jobs

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