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Cisco It Essentials Jobs (NOW HIRING)

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

... essentials to infuse family life with joy and ease. Founded in 2003 in New York City, the brand ... Provide support for all IT products and services; including, but not limited to: answering ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

... essentials to infuse family life with joy and ease. Founded in 2003 in New York City, the brand ... Provide support for all IT products and services; including, but not limited to: answering ...

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

... level IT certificates such as the Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator, WatchGuard Network Security Essentials, or Cisco Certified Network ...

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How much do cisco it essentials jobs pay per year?

As of Sep 8, 2026, the average yearly pay for cisco it essentials in the United States is $104,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a Cisco IT Essentials?

A Cisco IT Essentials job typically involves entry-level IT support tasks such as troubleshooting hardware and software issues, setting up networks, and managing security basics. Professionals in this role often work as IT technicians, support specialists, or help desk associates. The job requires knowledge of computer assembly, operating systems, and basic networking, which are covered in the Cisco IT Essentials course. Many individuals use this role as a stepping stone to more advanced IT positions or certifications like CompTIA A+ or Cisco CCNA.

What are some common challenges faced in a Cisco IT Essentials role?

Professionals in Cisco IT Essentials roles often encounter challenges such as diagnosing complex technical issues under time constraints and staying updated with rapidly evolving technology. You may also need to balance multiple support tickets at once, prioritize user requests, and explain technical concepts to non-technical staff. Working closely with various teams, you’ll contribute to ensuring systems run smoothly and efficiently. Tackling these challenges can help you develop valuable problem-solving skills and prepare you for more advanced IT positions as you progress in your career.

What are the key skills and qualifications needed to thrive in the Cisco IT Essentials position, and why are they important?

To thrive in a Cisco IT Essentials role, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant certification like CompTIA A+ or Cisco's IT Essentials credential. Familiarity with diagnostic tools, ticketing systems, and fundamental network devices such as routers and switches is typical. Excellent problem-solving skills, attention to detail, and strong interpersonal communication are crucial soft skills for addressing user issues and working collaboratively. These skills ensure effective support, minimize system downtime, and contribute to a reliable IT infrastructure within an organization.

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Cisco It Essentials jobs near you
Infographic showing various Cisco It Essentials job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $104,820 per year, or $50.4 per hour.

IT Support Analyst

Skip Hop Inc

New York, NY • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description
Skip Hop is a global lifestyle brand devoted to designing innovative products for parents, babies and kids. With a core philosophy that begins and ends with "Must-Haves Made Better," Skip Hop passionately re-thinks, re-energizes and re-engineers essentials to infuse family life with joy and ease. Founded in 2003 in New York City, the brand makes award-winning products across a wide range of categories including diaper bags, on-the-go accessories, bath time, mealtime, playtime, layette, nursery and toddler. With distinctive design elements and superior function, Skip Hop products complement the modern home while pleasing parents and kids alike.
Job Description
Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any procedural or operating issues related to use of IT applications, products, or services. The IT Support Analyst will be responsible for differentiating when complex problems and priorities need to be elevated to specialized IT support for resolution. The IT Support Analyst will ensure that all problems are attended to in a timely manner and an effective solution is provided to the user. The ideal candidate will be able to quickly learn and adapt to new technologies, be able to react swiftly and intelligently to problems while handling multiple tasks, independently in a fast-paced environment.
Qualifications
Job Responsibilities:
  • Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines.
  • Provide support for all IT products and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communication policy and troubleshooting printers or such other minor issues.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with professional attitude
  • Work remotely with support teams in Atlanta and other offices for cross functional triage and resolution
  • Provides excellent Customer Service by effectively communicating with user throughout resolution process; including verbal or email follow up to confirm that the issue was resolved.
  • Writes and updates training manuals and handouts for common requests and effective steps for resolution, educates co-workers on how to best use such resources, and maintain associated logs.

Technical Requirements:
  • Knowledge of Adobe Creative Suit, Acrobat, MS Office, Financial Software, Cisco VPN, Cisco Jabber, Cisco Telephony, Air Watch, Crash plan, LANDesk
  • Basic Network Technologies understanding - switches, TCP/IP, OSI, Routers, Circuits
  • Understanding of a hybrid Windows 7/10 and Mac Enterprise environment
  • Ability to troubleshoot issues related to Java, Internet browsers, and Citrix to support web based Enterprise applications
  • Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others
  • Ability to troubleshoot unfamiliar and bespoke software applications
  • Ability to communicate and function as a thought leader in the Technology Services team

Job Requirements:
  • 2+ years as a Support Analyst in a fast-paced office environment.
  • High School Diploma required, some college or applicable certification preferred.
  • Must have familiarity with a wide range of standard office automation products.
  • Experience working in a small office and team environment a plus.
  • Creative thinking and the ability to find innovative solutions is a plus.
  • Proactive nature with a forward-thinking attitude.
  • Strong customer service and communication skills - verbal and written.
  • Must be able to work independently; have excellent time management and organizational skills.
  • Ability to lift and/or carry 5-20 lbs. or more; pulling or pushing of carts when necessary.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Please apply directly on company website:
http://carters.submit4jobs.com/index.cfm?fuseaction=85329.viewjobdetail&JID=246328&BUID=3093&cid=85329

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