Sr. Java Developer
$54.75 - $69.75/hr
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...
$54.75 - $69.75/hr
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...
$54.75 - $69.75/hr
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Raleigh, NC · On-site
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager. * Perform system monitoring, health checks, and ...
Raleigh, NC · On-site
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager. * Perform system monitoring, health checks, and ...
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager. * Perform system monitoring, health checks, and ...
Quick apply
Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager. * Perform system monitoring, health checks, and ...
NC · On-site
$64K - $100K/yr
... CVP), Cisco Finesse, and Cisco Unified Communications Manager. • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance. • Collaborate ...
NC · On-site
$64K - $100K/yr
... CVP), Cisco Finesse, and Cisco Unified Communications Manager. • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance. • Collaborate ...
$111K - $159K/yr
... Connect, Cisco CVP or similar . What You'll Do: Customer Experience & Journey Design * Design, document, and optimize customer interaction flows across telephony, chat, and digital touchpoints.
$111K - $159K/yr
... Connect, Cisco CVP or similar . What You'll Do: Customer Experience & Journey Design * Design, document, and optimize customer interaction flows across telephony, chat, and digital touchpoints.
$111K - $159K/yr
... Connect, Cisco CVP or similar . What You'll Do: Customer Experience & Journey Design * Design, document, and optimize customer interaction flows across telephony, chat, and digital touchpoints.
$111K - $159K/yr
... Connect, Cisco CVP or similar . What You'll Do: Customer Experience & Journey Design * Design, document, and optimize customer interaction flows across telephony, chat, and digital touchpoints.
CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional Information All your information will be kept confidential according to EEO guidelines.
CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional Information All your information will be kept confidential according to EEO guidelines.
CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional Information All your information will be kept confidential according to EEO guidelines.
CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional Information All your information will be kept confidential according to EEO guidelines.
Bolton, CT · On-site
Experience with Arista switches including CVP, Cisco routers and switches (Nexus), network monitoring and * management platforms including SolarWinds including NCM, and Cisco DNA, Wireshark packet ...
Bolton, CT · On-site
Experience with Arista switches including CVP, Cisco routers and switches (Nexus), network monitoring and * management platforms including SolarWinds including NCM, and Cisco DNA, Wireshark packet ...
Qualifications - Experience supporting VOIP network in a Cisco centric network - Knowledge and experience with CUCM - Experience with ISR Gateways - Experience with ICM or CVP - Experience supporting ...
Qualifications - Experience supporting VOIP network in a Cisco centric network - Knowledge and experience with CUCM - Experience with ISR Gateways - Experience with ICM or CVP - Experience supporting ...
Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...
Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...
Support and integrate Cisco UCCE / Contact Center solutions * Work with ICM, CVP, and CUCM environments * Troubleshoot and optimize call center routing and IVR systems Leadership & Troubleshooting
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Support and integrate Cisco UCCE / Contact Center solutions * Work with ICM, CVP, and CUCM environments * Troubleshoot and optimize call center routing and IVR systems Leadership & Troubleshooting
Kearny, NJ · On-site
Support and integrate Cisco UCCE / Contact Center solutions * Work with ICM, CVP, and CUCM environments * Troubleshoot and optimize call center routing and IVR systems Leadership & Troubleshooting
Kearny, NJ · On-site
Support and integrate Cisco UCCE / Contact Center solutions * Work with ICM, CVP, and CUCM environments * Troubleshoot and optimize call center routing and IVR systems Leadership & Troubleshooting
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
$117K - $154K/yr
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...
$117K - $154K/yr
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications Experience with Cisco CVP or similar IVR ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications. * Hands-on Scripting knowledge on ICM, CVP ...
$82.5K - $87.3K
12% of jobs
$87.3K - $92.1K
13% of jobs
$92.3K is the 25th percentile. Wages below this are outliers.
$92.1K - $97K
18% of jobs
The median wage is $98.9K / yr.
$97K - $101.8K
18% of jobs
$101.8K - $106.6K
11% of jobs
$110.8K is the 75th percentile. Wages above this are outliers.
$106.6K - $111.4K
4% of jobs
$111.4K - $116.2K
4% of jobs
$116.2K - $121K
2% of jobs
$121K - $125.9K
6% of jobs
$125.9K - $130.7K
5% of jobs
$130.7K - $135.5K
6% of jobs
$82.5K
$104.8K
$135.5K
A Cisco CVP (Customer Voice Portal) job involves designing, deploying, and managing interactive voice response (IVR) and contact center solutions using Cisco Unified Customer Voice Portal. Professionals in this role typically work with Cisco Unified Communications, call routing, voice gateways, and integration with enterprise applications. Responsibilities may include scripting, troubleshooting, and optimizing IVR experiences to enhance customer interactions. Strong knowledge of Cisco CVP components, VXML, Java, and other related technologies is often required.
To thrive as a Cisco CVP (Customer Voice Portal) Engineer, you need a strong background in telephony, VoIP, and contact center technologies, often supported by a degree in computer science or a related field. Experience with Cisco Unified Contact Center Enterprise (UCCE), CVP scripting, VXML, and relevant Cisco certifications like CCNA or CCNP Collaboration is highly valued. Problem-solving, communication, and project management skills are essential for working effectively with cross-functional teams and end users. These abilities enable professionals to design, deploy, and troubleshoot robust customer interaction solutions in dynamic enterprise environments.
A Cisco CVP Engineer typically spends their day designing, deploying, and maintaining IVR (Interactive Voice Response) solutions within enterprise contact center environments. Responsibilities often include developing and testing call flows, troubleshooting voice portal issues, collaborating with network and application teams, and ensuring uptime and performance of the telephony infrastructure. Engineers may also be involved in regular meetings with stakeholders to gather requirements or address concerns, as well as documenting configurations and creating technical guides. Most roles require a proactive approach to monitoring and improving system stability and customer experience.

Specialties
Human Capital Management, HR BPO, Payroll and Tax Services, PEO, Retirement, Talent Management, Human Resource Management, Tax and Compliance, Benefits Administration, Payment Solutions, Time and Attendance, Health Care Reform, ACA Affordable Care Act
The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast paced contact center environment.
Required:
4+ years of professional experience in a related field with increasing responsibility
Experience in Java & JavaScript
Effective oral and written communication skills
Team player
Great attitude
Desired:
Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
Experience with Cisco CVP or similar IVR call flow development
Knowledge of Speech Recognition technology, preferably Nuance
Experience with telephony integration development
Analyze requirements and design solutions for projects of high complexity and riskÂ
Review, evaluate, organize and document detailed requirements of the various stakeholders
Prepare technical design options; consult with hardware and software technicians on options and strategies
Develop, document and present design solutions and alternatives
Prepare estimates of cost, effort and duration for development tasks and activities
Design/develop solutions according to business and technical requirementsÂ
Identify and validate software and infrastructure components required to implement technical solutions
Identify and validate solution objects, functions, interfaces, dependencies, and integration points
Prepare design documentation and participate in design reviews
Translate designs into specifications for required infrastructure and application software components
Code and unit test solutions
Participate in quality assurance and testing to achieve quality objectivesÂ
Review established quality requirements and measurement metrics
Perform quality assurance and testing activities according to planned schedules
Apply selected testing tools and techniques
Implement solutionsÂ
Adhere to Assurant change management requirements for application and system implementations
Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
Provide system supportÂ
Maintain knowledge of overall environments, utilities and procedures
Participate in on-call rotations
Provide timely, concise communication of incident status to appropriate personnel
Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
Resolve development and support issues of high complexity or risk
Maintain and enhance knowledge of the business operations and strategic imperatives of AssurantÂ
Periodically review business goals and operational and strategic objectives
Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
Foster and sustain open communication with business application users and stakeholders
Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy
Kindly contact me soon so we can discuss this great opportunity for you
Daryl Justine Espiritu | Recruiter | Futurewave Systems, Inc.
Phone: (678) 608-3095
Sourced by ZipRecruiter
51 - 200 Employees
Atlanta, GA, US
2006