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Cisco Cvp Jobs (NOW HIRING)

Sarian, Inc.

Network Administrator

Bolton, CT · On-site

Experience with Arista switches including CVP, Cisco routers and switches (Nexus), network monitoring and * management platforms including SolarWinds including NCM, and Cisco DNA, Wireshark packet ...

Paradigminfotech

Network Analyst

Phoenix, AZ · On-site

Qualifications - Experience supporting VOIP network in a Cisco centric network - Knowledge and experience with CUCM - Experience with ISR Gateways - Experience with ICM or CVP - Experience supporting ...

Infojini Inc

Network Engineer

Austin, TX · On-site

Experience with Cisco Unified Call Manager Experience with Cisco Unity/Unity Connect Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP) Experience with Cisco routing and switching ...

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Cisco Cvp information

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$82.5K

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How much do cisco cvp jobs pay per year?

As of Sep 8, 2026, the average yearly pay for cisco cvp in the United States is $104,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a Cisco CVP?

A Cisco CVP (Customer Voice Portal) job involves designing, deploying, and managing interactive voice response (IVR) and contact center solutions using Cisco Unified Customer Voice Portal. Professionals in this role typically work with Cisco Unified Communications, call routing, voice gateways, and integration with enterprise applications. Responsibilities may include scripting, troubleshooting, and optimizing IVR experiences to enhance customer interactions. Strong knowledge of Cisco CVP components, VXML, Java, and other related technologies is often required.

What are the typical daily responsibilities of a Cisco CVP engineer?

A Cisco CVP Engineer typically spends their day designing, deploying, and maintaining IVR (Interactive Voice Response) solutions within enterprise contact center environments. Responsibilities often include developing and testing call flows, troubleshooting voice portal issues, collaborating with network and application teams, and ensuring uptime and performance of the telephony infrastructure. Engineers may also be involved in regular meetings with stakeholders to gather requirements or address concerns, as well as documenting configurations and creating technical guides. Most roles require a proactive approach to monitoring and improving system stability and customer experience.

What are the key skills and qualifications needed to thrive in the Cisco CVP position?

To thrive as a Cisco CVP (Customer Voice Portal) Engineer, you need a strong background in telephony, VoIP, and contact center technologies, often supported by a degree in computer science or a related field. Experience with Cisco Unified Contact Center Enterprise (UCCE), CVP scripting, VXML, and relevant Cisco certifications like CCNA or CCNP Collaboration is highly valued. Problem-solving, communication, and project management skills are essential for working effectively with cross-functional teams and end users. These abilities enable professionals to design, deploy, and troubleshoot robust customer interaction solutions in dynamic enterprise environments.

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Cisco Cvp jobs near you
Infographic showing various Cisco Cvp job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $104,820 per year, or $50.4 per hour.

UCCE Tier 2 Engineer -- RTP, Raleigh, NC, Richardson, TX; San Jose, CA

Smart Folks Inc.

Raleigh, NC • On-site

Other

Posted 25 days ago

Job description

Hi  

Greetings from Smart Folks…!!!

My name is Kumar we have a job opportunity for you as UCCE Tier 2 Engineer one of our client based at RTP, Raleigh, NC, Richardson, TX; San Jose, CA find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to  Or please call me on  to discuss more about this position.  

Job Title: UCCE Tier 2 Engineer

Location: RTP, Raleigh, NC, Richardson, TX; San Jose, CA

Duration: 06 – 12 Months

Start Date: ASAP

 

Job Details:        

We are seeking an experienced UCCE Tier 2 Engineer responsible for advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise (UCCE) solutions.

The role will involve working with complex contact center environments, including multi-site deployments and integrations with Cisco Unified Communications Manager (CUCM), Cisco Finesse, Cisco Unified Customer Voice Portal (CVP), and other contact center components.

Key Responsibilities
  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) environments.
  • Troubleshoot and resolve complex issues related to:
    • Call routing
    • Agent and supervisor desktops
    • CTI integrations
    • Multi-channel contact center features including voice, chat, and email.
  • Manage and maintain core UCCE components, including:
    • Call Router
    • Logger
    • Peripheral Gateway (PG)
    • Administration & Data Servers
    • Live Data Server
  • Support integration and configuration of:
    • Cisco Unified Customer Voice Portal (CVP)
    • Cisco Finesse
    • Cisco Unified Communications Manager (CUCM)
  • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated technical issues.
  • Assist with UCCE deployments, upgrades, and patching activities.
  • Utilize diagnostic tools and system logs, including CVP logs, router logs, and call-flow tools, for troubleshooting and root-cause analysis.
  • Document technical procedures, system configurations, and troubleshooting steps.
  • Participate in an on-call rotation for after-hours support.
Required Skills & Experience
  • Strong knowledge of Cisco Unified Contact Center Enterprise (UCCE) architecture and components.
  • Experience supporting multi-site and multi-cluster UCCE deployments.
  • Strong troubleshooting experience with:
    • Call flows
    • Routing scripts
    • CTI integrations
  • Hands-on experience with Cisco Unified Communications Manager (CUCM) and Cisco Finesse.
  • Understanding of contact center protocols and technologies, including:
    • SIP
    • VXML
    • JTAPI
  • Experience with diagnostic and monitoring tools such as:
    • Wireshark
    • CVP Call Flow Tool
    • Log analysis tools
  • Ability to work in a fast-paced environment and effectively handle escalated technical issues.
  • Strong communication and collaboration skills for working with cross-functional teams and customers.
Preferred Qualifications
  • Cisco certifications related to Contact Center technologies, such as CCNP Collaboration.
  • Experience with:
    • Cisco UCCE
    • Cisco Packaged Contact Center Enterprise (PCCE)
    • Hosted Collaboration Solution for Contact Center (HCS-CC)
  • Knowledge of contact center reporting tools such as Cisco Unified Intelligence Center (CUIC).
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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

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