ZipRecruiter

Log In

2

Remote Cisco Cvp Jobs (NOW HIRING)

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

Cisco ICM, CVP, CVP Unified Call Studio, CUIC, and Finesse. * Outbound option and Contact Center AI ... LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our ...

All JobsCisco Cvp JobsRemote Cisco Cvp Jobs

Remote Cisco Cvp information

See salary details

$82.5K

$104.8K

$135.5K

How much do remote cisco cvp jobs pay per year?

As of Jul 11, 2026, the average yearly pay for remote cisco cvp in the United States is $104,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $115,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Cisco CVP Engineer, and why are they important?

To succeed as a Remote Cisco CVP Engineer, you need strong knowledge of Cisco Voice Portal (CVP), VoIP telephony, contact center solutions, and typically a degree in computer science or a related field. Familiarity with Cisco Unified Communications platforms, SIP protocols, network troubleshooting tools, and certifications like CCNA or CCNP Collaboration are highly valued. Excellent problem-solving, communication, and self-management skills help you collaborate remotely and resolve client issues efficiently. These abilities are crucial to deliver reliable voice solutions, maintain customer satisfaction, and ensure seamless communication infrastructures.

What is a Remote Cisco CVP specialist?

A Remote Cisco CVP specialist is an IT professional who works remotely to design, implement, and support Cisco Customer Voice Portal (CVP) systems. CVP is an interactive voice response (IVR) solution that helps businesses manage customer calls and provide self-service options. Specialists in this role configure call flows, integrate with contact centers, and troubleshoot system issues to ensure reliable voice and customer experience platforms. They often work with other network and telephony engineers to deliver robust communication solutions for organizations.

What are some common challenges faced by professionals working remotely with Cisco CVP (Customer Voice Portal) systems?

Remote Cisco CVP professionals often encounter challenges such as troubleshooting complex voice application issues without physical access to the hardware, coordinating with geographically dispersed teams, and ensuring secure remote connectivity. Effective communication and strong documentation skills are essential, as much of the collaboration happens virtually. Additionally, staying current with Cisco updates and maintaining reliable remote lab environments are important to address problems efficiently and support continuous learning.

What is the difference between Remote Cisco Cvp vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco CvpRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP, Cisco Cvp certificationsCCNA, CCNP, Cisco Collaboration certifications
Work EnvironmentRemote, network and collaboration environmentsRemote, collaboration and voice systems
Industry UsageTelecommunications, IT, networkingIT, unified communications, collaboration solutions

Remote Cisco Cvp and Remote Cisco Collaboration Engineer roles share certifications and work environments focused on Cisco collaboration solutions. While Cisco Cvp specialists focus on Cisco Video Platform deployment and management, Collaboration Engineers handle broader collaboration systems including voice, video, and messaging. Both roles are essential in network and collaboration projects, often overlapping in skills but differing in specific focus areas.

More about Remote Cisco Cvp jobs
What cities are hiring for Remote Cisco Cvp jobs? Cities with the most Remote Cisco Cvp job openings:
What are the most commonly searched types of Cisco Cvp jobs? The most popular types of Cisco Cvp jobs are:
What states have the most Remote Cisco Cvp jobs? States with the most job openings for Remote Cisco Cvp jobs include:
What job categories do people searching Remote Cisco Cvp jobs look for? The top searched job categories for Remote Cisco Cvp jobs are:
Remote Cisco Cvp jobs near you
Infographic showing various Remote Cisco Cvp job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $104,820 per year, or $50.4 per hour.
Domain Architect - Contact Center

Domain Architect - Contact Center

World Wide Technology

Remote

$110K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

World Wide Technology rating

7.8

Company rating: 7.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

74th of 210 rated it services

Job description

Experience
  • 10+ years designing and deploying enterprise contact center solutions.
  • Deep hands-on expertise in at least one of Genesys or Cisco, with strong working knowledge of the other.
  • Strong foundation in contact center operations: routing, WFM, QM, reporting, and customer journey design.
  • Excellent written, verbal, and executive-level presentation skills.

Genesys technical depth
  • Genesys Cloud CX - administration, Architect flow design, queues/skills/routing, scripting, data actions, and API integrations.
  • Migration paths from Genesys Multicloud CX / PureConnect to Genesys Cloud CX.
  • Genesys WFM and Quality Management - Speech & Text Analytics and Interaction Recording.
  • Genesys AI - Agent Assist, Predictive Engagement, Predictive Routing, and bot flows (Dialog Engine, Google CCAI, Amazon Lex).
  • AppFoundry integrations, Open Messaging, and Web Messaging deployments.
  • Reporting and analytics - Pulse, Performance/Analytics views, and data export to BI tools.
  • PSTN connectivity - BYOC Cloud, BYOC Premises, Genesys Cloud Voice, and SIP trunk integration.

Cisco technical depth
  • Webex Contact Center (WxCC) and Webex Connect.
  • Unified Contact Center Enterprise (UCCE), Packaged CCE (PCCE), and Unified Contact Center Express (UCCX).
  • Cisco ICM, CVP, CVP Unified Call Studio, CUIC, and Finesse.
  • Outbound option and Contact Center AI.

Integrations and adjacent skills
  • WEM/QM/recording platforms - Verint, Calabrio, NICE, Acqueon.
  • Conversational AI - Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy.
  • CRM integrations - Salesforce Service Cloud, ServiceNow, Microsoft Dynamics.
  • API and data - REST/SOAP, webhooks, SQL, and database integrations.

Certifications (preferred - one or more)
  • Genesys Cloud CX Certified Professional, Certified Architect, or Certified Developer.
  • Cisco Certified Specialist - Collaboration Contact Center Implementation, or CCNP Collaboration with Contact Center concentration (CCIE Collaboration a strong plus).
  • Cloud platform certifications (AWS, Azure, or GCP) at Associate level or higher a plus.

Other
  • Bachelor's degree, or 10+ years of equivalent experience delivering contact center solutions in a professional services environment.
  • 25-30% travel.

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $110,000.00 to $160,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email taposting@wwt.com.
#LI-AF1
#LI-Remote
Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering Team and why join?
Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
The role
The Domain Architect - Contact Center is the senior technical authority on multi-vendor contact center solutions, with deep, hands-on expertise across Genesys and Cisco platforms (on-prem and cloud). You will own enterprise design, technical oversight, and delivery quality for our largest customer engagements - translating business outcomes into reference architectures, accelerating sales cycles, and unblocking delivery teams when complex problems arise.
What you will do
  • Lead enterprise design for contact center transformations - produce High-Level and Low-Level designs aligned to WWT and customer documentation standards.
  • Translate business requirements into technical architecture decisions across voice, digital, routing, WEM, and AI layers.
  • Partner with sales and pre-sales to scope opportunities, lead technical discovery, and contribute to Statements of Work and level-of-effort estimates.
  • Provide technical oversight across the project lifecycle - schedules, dependencies, MOPs, and escalation support.
  • Design and build call flows, routing strategies, and IVR / conversational experiences (e.g., Genesys Architect, Cisco ICM/CVP).
  • Mentor engineers and consultants; raise the technical bar across the practice.
  • Represent WWT in customer-facing executive and architecture conversations.

What World Wide Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply