Job Summary:
Cisco is a leading technology company focused on revolutionizing how organizations connect and protect in the AI era. The Operations & Content Excellence Program Manager will oversee complex change management activities and drive a world-class content strategy, ensuring alignment between global strategy and regional execution.
Responsibilities:
• Build, maintain, and continuously improve the team's operating model.
• Manage intake processes and triage incoming requests across Activation and Adoption workstreams.
• Oversee resource planning and capacity management in partnership with program leadership.
• Facilitate recurring team calls and cross-functional alignment sessions.
• Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning.
• Manage Metrics & Reporting frameworks to track program health and outcomes.
• Lead a creative contractor team to deliver high-quality, scalable content solutions.
• Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design.
• Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers.
• Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series.
• Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups.
• Lead a team of contractors to drive operational and content excellence.
• Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences.
• Support escalation paths for Project Managers across active workstreams.
• Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting.
Qualifications:
Required:
• 8+ years of experience in Program or Operations Management, preferably in a Sales or Go-to-Market environment.
• Demonstrated experience in change management, program management, and operations.
• Proven experience leading or managing creative teams and/or contractors.
• Hands-on experience with Asana or similar project management software.
• Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent).
Preferred:
• Prosci certification or deep working knowledge of the ADKAR model.
• Strong ability to manage multiple stakeholders across global and regional teams.
• Experience in a creative agency or internal content production environment.
• Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment.
• Experience supporting large-scale sales transformation or enablement programs.
Company:
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press. Founded in 1984, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.