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Cigna Customer Service Jobs in Silver Spring, MD

... customer service, and to do that we need quality individuals. But more than that, we at T-Rex are ... 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified ...

Provides daily updates to the customer and management * Arranges for purchasing of supplies ... Cigna. * 401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up ...

Provides daily updates to the customer and management * Arranges for purchasing of supplies ... Cigna. * 401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up ...

Customer Service * Entomology * Human Resources * Administrative Support * IT Please fill out this ... Cigna medical insurance plan options to fit your individual needs including HMO, PPO, and HSA

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Cigna Customer Service information

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$10

$18

$28

How much do cigna customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for cigna customer service in Silver Spring, MD is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.62 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Silver Spring, MD?

For Cigna Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What cities near Silver Spring, MD are hiring for Cigna Customer Service jobs?

Cities near Silver Spring, MD with the most Cigna Customer Service job openings:

Infographic showing various Cigna Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,069 per year, or $18.8 per hour.

Service Now Administrator 2

T-Rex Solutions

Fort George G Meade, MD • On-site

$180K - $230K/yr

Full-time

Re-posted 27 days ago


Job description

T-Rex is looking for a fully cleared Service Now Administrator 2 to work on a program in the Fort Meade, Maryland area in support of the Intelligence Community.

Responsibilities:

  • Looking for a self-motivated individual that wants to learn new skills as well as contribute to the growth and maturity of the processes used to support and maintain databases by a small, talented, and hardworking database administration team. This team creates, maintains, and troubleshoots Microsoft SQL Server and MariaDB databases on multiple networks using multiple architectures. The environment consists of databases hosted both in on-premise datacenters and in cloud environments.

    The ideal candidate will have hands-on experience creating, maintaining, patching and troubleshooting issues related to Microsoft SQL Server databases, knowledge of AWS Cloud technologies, works well in a small team setting, has a desire to automate processes where possible, and a willingness to think outside the box to find solutions.

    Required skills:

    • Demonstrable experience supporting MS SQL, MariaDB, and/or Oracle databases
    • Experience with index and performance management
    • Experience troubleshooting issues with instances and applications
    • Experience with backup and recovery processes
    • Ability to with diverse teams in support of a common mission
    • Effective communications skills

Desired skills:

  • Knowledge of AWS services, specifically RDS
  • Experience with PowerShell/Python scripting to automate repetitive tasks
  • Exposure to Commvault backup solutions
  • Knowledge of SQL Server AlwaysOn
  • Knowledge of Windows Event Log Filtering
  • Knowledge of Windows Task Scheduler Setup and Management

• Experience supporting SharePoint implementations

Requirements:

  • Ten (10) years experience as a DBA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Four (4) years of additional DBA experience may be substituted for a bachelor's degree. Compliance with DOD 8570.01-M with a minimum certification of IAT Level II. (CCNA - SECURITY, GICSP, GSEC, Security +, SSCP)

  • Active and transferable U.S. government issued TS/SCI with FSP security clearance is required.

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $180,000 - $230,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.