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Remote Outsourced Customer Service Jobs in Silver Spring, MD

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Baltimore, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsOutsourced Customer Service JobsRemote Outsourced Customer Service JobsRemote Outsourced Customer Service Jobs in Silver Spring, MD

Remote Outsourced Customer Service information

See Silver Spring, MD salary details

$12

$23

$36

How much do remote outsourced customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote outsourced customer service in Silver Spring, MD is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.35 per hour, depending on experience, location, and employer.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What is the difference between Remote Outsourced Customer Service vs Remote In-House Customer Service?

AspectRemote Outsourced Customer ServiceRemote In-House Customer Service
Work EnvironmentExternal company or agency handles customer support remotelyCompany's internal team working remotely
CredentialsTypically similar; customer service experience and communication skillsSimilar credentials; may require company-specific training
Employer & Industry UsageCommon in industries outsourcing support to third-party providersUsed by companies maintaining internal support teams
Search & Comparison IntentHigh overlap in job functions, cost, and flexibility considerationsFocus on company culture and direct oversight

Remote Outsourced Customer Service involves support teams from third-party providers working remotely, often offering cost-effective and flexible solutions. In contrast, Remote In-House Customer Service refers to internal teams working remotely for the same company, emphasizing direct communication and company culture. Both roles require similar skills but differ in management and operational structure.

How to make $1000 a week remotely?

Remote outsourced customer service representatives can earn $1000 or more weekly by working multiple shifts, handling high call volumes, and providing quality support. Increasing hourly rates through specialized skills or certifications and working for multiple clients can also boost earnings, but consistent high-volume work and efficiency are key factors.

What jobs pay 4000 a week without a degree?

Remote outsourced customer service roles can pay up to $4,000 per week for experienced agents, especially those handling high-volume accounts or specialized industries. Success in such roles often depends on strong communication skills, product knowledge, and the ability to work independently, with some positions offering performance-based bonuses or commissions.

What are the best companies to outsource customer service to?

For remote outsourced customer service roles, reputable companies include Concentrix, Sitel, TTEC, and Alorica, which offer client support across various industries. These companies often provide training, flexible schedules, and opportunities to work from home, making them popular choices for customer service professionals seeking remote positions.
What are popular job titles related to Remote Outsourced Customer Service jobs in Silver Spring, MD? For Remote Outsourced Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Outsourced Customer Service jobs in Silver Spring, MD look for? The top searched job categories for Remote Outsourced Customer Service jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Outsourced Customer Service jobs? Cities near Silver Spring, MD with the most Remote Outsourced Customer Service job openings:
Remote Outsourced Customer Service jobs near you
Healthcare Customer Service Advocate (Remote)

Healthcare Customer Service Advocate (Remote)

System One

Baltimore, MD • Remote

$28.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Healthcare Customer Service Advocate II (Remote)

Location: Remote (Must reside in D.C., MD, or VA) Contractor Work Model: 100% Remote Type: 5-month Contract-to-Hire Schedule: Full-time Pay Rate: $28.75/hr

About the Role

We’re hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You’ll handle inquiries related to benefits, claims, eligibility, and billing, and you’ll also help customers use digital/self-service tools. This is a strong fit for someone who’s empathetic, professional on the phone, and comfortable juggling multiple systems.

Health insurance or healthcare customer service experience is highly preferred.

What You’ll Do

  • Answer inbound calls from customers and business partners regarding:
    • Plan/product information and benefits
    • Claims questions and first-level claims research
    • Eligibility and billing inquiries
  • Provide first-level issue resolution by gathering details, researching accounts, and confirming accuracy in the system
  • Explain benefit usage, limitations, and relevant plan details in an easy-to-understand way
  • Document every interaction accurately in the system according to required guidelines
  • Provide basic technical support/troubleshooting for online portals, digital tools, and electronic applications
  • Prioritize tasks and multitask efficiently (calls + multiple screens/systems) while meeting quality and performance goals
  • Identify underlying needs and guide customers to the right resources, programs, or services
  • Participate in ongoing training to stay current on services, updates, and best practices

What We’re Looking For (Must-Haves)

  • High School Diploma or GED
  • 3+ years of customer service experience
  • Call center experience
  • Strong empathy and ability to build trust quickly with customers
  • Strong PC navigation and data entry skills; comfortable working across multiple applications
  • Clear verbal and written communication skills

Highly Preferred

  • Health insurance / health plan / healthcare customer service background
  • Experience supporting benefits, claims, eligibility, and billing questions

What You Can Expect

  • Remote work model
  • Supportive training and ongoing learning
  • Opportunity to convert to a permanent role based on performance and business need

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1

Ref: #851-Rockville-S1