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Cigna Customer Service Jobsexternal in Silver Spring, MD

Electric Motor Repair

Service Coordinator

Beltsville, MD · On-site

$15K/mo

This role serves as the communication hub between customers and field technicians, ensuring service ... Luminare Insurance (Cigna network)-4 P.P.O. plans offered. PPO H.S.A Catastrophic plan (higher ...

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Cigna Customer Service information

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How much do cigna customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cigna customer service in Silver Spring, MD is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.62 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Silver Spring, MD?

For Cigna Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Silver Spring, MD look for?

The top searched job categories for Cigna Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Cigna Customer Service jobs?

Cities near Silver Spring, MD with the most Cigna Customer Service job openings:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,069 per year, or $18.8 per hour.

Manager, Network Contracting - Cigna Healthcare - Hybrid (VA, MD)

Baltimore, MD • On-site, Remote

Cigna
Health Care and Social Assistance • 10K+ employees
Learn more about Cignaexternal

$88K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Manages complex facility and hospital or hospital system contracting and negotiations for fee for service and value-based reimbursements.

  • Builds relationships with provider partners and seeks broader value-based business opportunities to support the local market strategy.

  • Prepares, analyzes, reviews, and projects financial impact of provider contracts and alternate contract terms.

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

Job description

WORK LOCATION: will need to live within the defined territory: Maryland, Virginia or DC

The Manager, Network Contracting is an Individual Contributor role that serves as an integral member of the Provider Contracting Team and reports to the AVP, Provider Contracting. This role assists in managing commercial contract negotiations and activities for a local given territory.

DUTIES AND RESPONSIBILITIES

  • Manages complex facility and hospital or hospital system contracting and negotiations for fee for service and value-based reimbursements.

  • Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.

  • Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service.

  • Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.

  • Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position.

  • Creates and manages initiatives that improve total medical cost and quality.

  • Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives.

  • Prepares, analyzes, reviews, and projects financial impact of larger or complex provider contracts and alternate contract terms.

  • Creates healthcare provider agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners.

  • Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues.

  • Manages key provider relationships and is accountable for critical interface with providers and business staff.

  • Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape.

  • Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance.

  • May provide guidance or expertise to less experienced specialists.

POSITION REQUIREMENTS

  • Bachelor's Degree Preferred; preferably in the areas of Finance, Economics, Healthcare or Business related. Industry experience will be considered in lieu of a bachelor's degree.MBA or MHA preferred.

  • 2+ years Hospital, Facility or Large Health System contracting and negotiating experience is required

  • Experience in developing and managing key provider relationships

  • Knowledge of complex reimbursement methodologies, including incentive based models strongly preferred.

  • Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners.

  • Intimate understanding and experience with hospital, managed care, and provider business models.

  • Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization.

  • The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations.

  • Customer centric and interpersonal skills are required.

  • Demonstrates an ability to maneuver effectively in a changing environment.

  • Superior problem solving, decision-making, negotiating skills, contract language and financial acumen.

  • Knowledge and use of Microsoft Office tools.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 92,000 - 153,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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