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Cigna Customer Service Jobs in Silver Spring, MD

Agile Product Management Senior Advisor

Mclean, VA · On-site +1

$127K - $168K/yr

If you are passionate about using data to improve customer experiences and outcomes, this is your ... About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates ...

Agile Product Management Senior Advisor

Mclean, VA · Remote

$127K - $168K/yr

If you are passionate about using data to improve customer experiences and outcomes, this is your ... About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates ...

Superior customer service skills and demonstrated ability to solve technical problems by ... Awarded 2023 Cigna Healthy Workforce Designation Gold Level Laborieprovidesequal employment ...

Superior customer service skills and demonstrated ability to solve technical problems by ... Awarded 2023 Cigna Healthy Workforce Designation Gold Level Laborieprovidesequal employment ...

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Cigna Customer Service information

See Silver Spring, MD salary details

$10

$18

$28

How much do cigna customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for cigna customer service in Silver Spring, MD is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.62 per hour, depending on experience, location, and employer.

How much does Cigna pay employees?

Cigna customer service representatives typically earn an average hourly wage of around $16 to $20, which can vary based on experience, location, and specific role. Salaries for full-time positions generally range from approximately $30,000 to $50,000 annually. Compensation may also include benefits such as health insurance and retirement plans.

What is a Cigna Customer Service job?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

Does Cigna offer remote jobs?

Cigna Customer Service roles often offer remote work options, especially for positions involving phone support and online communication. These jobs typically require strong communication skills, computer proficiency, and sometimes specific certifications, with many roles allowing for flexible or fully remote schedules.

Is Cigna a good company to work for remotely?

Cigna Customer Service roles can be performed remotely, with many positions offering flexible schedules and the ability to work from home. The company provides training and requires strong communication skills, making remote work feasible for qualified candidates. Employee reviews indicate generally positive experiences with remote work arrangements at Cigna.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer service directors, account managers, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex customer accounts.
What are popular job titles related to Cigna Customer Service jobs in Silver Spring, MD? For Cigna Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:
What cities near Silver Spring, MD are hiring for Cigna Customer Service jobs? Cities near Silver Spring, MD with the most Cigna Customer Service job openings:
Infographic showing various Cigna Customer Service job openings in Silver Spring, MD as of July 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $39,069 per year, or $18.8 per hour.
Government Affairs Senior Principal, Commercial Insurance Public Policy

Government Affairs Senior Principal, Commercial Insurance Public Policy

Cigna

Washington, DC • On-site, Remote

$134K - $164K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

28th of 890 rated healthcare providers


Job description

Job Summary

Reporting to the Managing Director, Global Public Policy, the Senior Principal, Commercial Insurance Public Policy will lead the development and execution of public policy strategies impacting commercial insurance, employer-sponsored health coverage, ERISA, tax policy, and broader health care reform initiatives. This role provides strategic policy counsel, legislative and regulatory analysis, and advocacy support to advance business objectives across Cigna's commercial businesses.

Key Responsibilities
  • Develop and drive public policy strategies related to commercial insurance, employer-sponsored coverage, ERISA, tax policy, behavioral health, and health care reform.
  • Monitor and analyze federal and state legislative and regulatory developments and assess business impacts.
  • Advise senior leadership on emerging policy risks, opportunities, and advocacy strategies.
  • Develop policy positions, comment letters, white papers, briefing materials, and executive communications.
  • Partner across business, clinical, legal, analytics, and strategy teams to develop evidence-based policy solutions.
  • Represent the company with policymakers, regulators, trade associations, and other external stakeholders.
  • Support public policy engagement efforts that promote affordability, predictability, and simplicity in health care.
Qualifications
  • Bachelor's degree required; JD, MBA, MPH, MPA, or equivalent advanced degree preferred.
  • 10+ years of health care public policy experience within government, federal agencies, congressional committees, industry associations, consulting, or corporate environments.
  • Deep knowledge of employer-sponsored health coverage, commercial insurance markets, ERISA, tax policy, and health care reform.
  • Proven experience developing and implementing public policy and advocacy strategies.
  • Strong understanding of legislative and regulatory processes and their impact on business operations.
  • Exceptional analytical, written, verbal, and executive-level communication skills.
  • Demonstrated ability to influence stakeholders and collaborate across complex organizations.
  • This role is office based in Washington, DC

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 176,600 - 294,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.


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