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How much do cigna customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cigna customer service in Indiana is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.99 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and typically complete an interview process. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of hiring. Some roles may require background checks or certification depending on the position.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are popular job titles related to Cigna Customer Service jobs in Indiana?

For Cigna Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Indiana look for?

The top searched job categories for Cigna Customer Service jobs in Indiana are:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,962 per year, or $17.3 per hour.

Staff Pharmacist Manager - Express Scripts - Whitestown, IN

Cigna

Whitestown, IN • On-site

$61 - $71.75/hr

Full-time

Re-posted 19 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

23rd of 887 rated healthcare providers

Job description

Staff Pharmacist Manager - Second Shift
Schedule: Monday-Friday | 2:30 PM - 11:00 PM
Career Track: Management
Job Family Group: Operations / Clinical
Position Summary
The Staff Pharmacist Manager is accountable for second-shift manual dispensing operations within a high-volume, automated home delivery pharmacy environment. This role achieves business results through people, providing oversight and leadership to licensed pharmacists and pharmacy technicians while ensuring safe, compliant, and efficient pharmacy operations.
Aligned with Cigna's leadership competencies, this role requires a people-focused leader who demonstrates accountability, adaptability, collaboration, and a continuous improvement mindset while delivering consistent results for our patients, customers, and enterprise partners.
Leadership Competencies & Core Responsibilities
Accountability & Ownership
  • Accountable for second-shift pharmacy performance, safety, quality, and compliance
  • Owns daily production results, ensuring accurate and timely reporting of operational metrics
  • Holds self and team members accountable for meeting performance expectations and regulatory standards

People Leadership & Development
  • Lead, coach, and develop a team of licensed pharmacists and pharmacy technicians
  • Execute performance management processes, including goal setting, coaching, feedback, and corrective action
  • Support onboarding, ongoing training, and development to build capability, engagement, and bench strength
  • Create a respectful, inclusive, and high-performance culture aligned to Cigna values

Customer-Centric & Patient-Focused Approach
  • Ensure pharmacy operations support safe, accurate, and timely medication dispensing
  • Make operational decisions with patient safety and service quality as top priorities
  • Reinforce quality standards and a "right-the-first-time" mindset across the team

Adaptability & Change Leadership
  • Lead effectively in a fast-paced, highly automated, production-driven environment
  • Respond quickly to changing priorities, workload fluctuations, and operational challenges
  • Support enterprise initiatives, workflow changes, and technology enhancements

Teamwork & Collaboration
  • Partner effectively with first shift, overnight, and cross-functional teams to ensure seamless operations
  • Communicate clearly and proactively to enable strong shift-to-shift continuity
  • Build trust-based relationships that foster collaboration and shared accountability

Continuous Improvement & Operational Excellence
  • Identify opportunities to improve productivity, quality, safety, and team effectiveness
  • Lead and execute continuous improvement initiatives using data and frontline feedback
  • Encourage employee input and innovation to improve processes and outcomes

Required Qualifications
  • Bachelor of Science in Pharmacy (BS Pharm) or Doctor of Pharmacy (PharmD)
  • Active and in good standing Indiana Pharmacist License or willingness to obtain Indiana licensure within six (6) months of hire
  • Prior experience leading, supervising, or influencing teams
  • Experience in a fulfillment center a plus
  • Excellent verbal and written communication skills
  • Ability to work second shift (2:30 PM - 11:00 PM), Monday through Friday

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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