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How much do cigna customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for cigna customer service in Indiana is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.99 per hour, depending on experience, location, and employer.

What is a Cigna Customer Service?

A Cigna Customer Service job involves assisting customers with their health insurance plans, claims, billing inquiries, and policy details. Representatives provide support through phone, email, or chat, helping members navigate their benefits and resolve issues. Strong communication, problem-solving, and empathy skills are essential. The role may also involve coordinating with healthcare providers and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive in the Cigna Customer Service position, and why are they important?

To thrive as a Cigna Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and healthcare benefit systems is often required. Exceptional listening, patience, and empathy help you resolve customer concerns effectively, while adaptability enables you to manage a variety of inquiries. These attributes are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining Cigna's reputation for quality service.

What are common challenges faced by Cigna Customer Service representatives and how are they supported in addressing them?

Cigna Customer Service representatives often handle complex questions about insurance benefits, claims processing, and coverage guidelines, which can sometimes be challenging due to the detailed nature of healthcare plans. To help address these challenges, representatives are provided with thorough training, access to comprehensive knowledge bases, and support from experienced supervisors. There are also established escalation pathways for particularly difficult or unique situations. This structured support environment ensures employees can confidently assist customers while continuing to develop their expertise and problem-solving skills.

How to get hired at Cigna customer service?

To get hired as a Cigna customer service representative, applicants should submit an online application through the company's careers page, demonstrate strong communication and problem-solving skills, and typically complete a phone or virtual interview. Relevant experience in customer service and familiarity with healthcare or insurance terminology can improve chances of selection.

What are popular job titles related to Cigna Customer Service jobs in Indiana?

For Cigna Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Cigna Customer Service jobs in Indiana look for?

The top searched job categories for Cigna Customer Service jobs in Indiana are:

Cigna Customer Service jobs near you
Infographic showing various Cigna Customer Service job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,962 per year, or $17.3 per hour.

Staff Pharmacist - Accredo - Whitestown, IN

Whitestown, IN • On-site

Cigna
Health Care and Social Assistance • 10K+ employees
Learn more about Cignaexternal

$61 - $71.75/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Verify and dispense medications within corporate and regulatory guidelines.

  • Track order status and interpret prescriptions from physicians or prescribers.

  • Provide oversight and quality assurance to pharmacy technicians, and back up other pharmacists as needed.

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY
The Staff Pharmacist is responsible for verifying and dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status. The Staff Pharmacist may also train less experienced pharmacists. This position will require product verification and the ability to be flexible.
Shift is Monday-Friday 1:00pm-9:30pm. This is not a work from home position.
ESSENTIAL FUNCTIONS
  • Provide oversight and quality assurance to pharmacy technicians.
  • Interpret physicians' or prescribers' prescriptions.
  • Verify and confirm validity of controlled substances.
  • Verify prescription information entered in the system by data entry or order entry.
  • Back up other pharmacists as needed, perform additional duties as assigned by management, or train less experienced pharmacists.

QUALIFICATIONS
  • Current IN resident pharmacist license in good standing.
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.
  • Good oral and written communication skills.
  • Ability to read and interpret prescriptions.
  • Strong focus on customer service, quality and accuracy.
  • Ability to manage timelines and meet tight client deadlines.
  • Ability to adapt in a changing environment.
  • Ability to work a flexible schedule for peak volume times.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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