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Cigna Behavioral Health Remote Jobs (NOW HIRING)

April Health

Behavioral Health Care Manager

Durham, NC · On-site +1

$53K - $58K/yr

Are you passionate about increasing access to behavioral health services? Have you worked in ... Remote work * Fantastic total rewards package, including health, vision, dental, etc. * Working ...

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How much do cigna behavioral health remote jobs pay per hour?

As of May 31, 2026, the average hourly pay for cigna behavioral health remote in the United States is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $30.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cigna Behavioral Health Remote professional, and why are they important?

To thrive in a Cigna Behavioral Health Remote role, you need a relevant clinical degree (such as LCSW, LPC, or LMFT), state licensure, and experience in behavioral or mental health care. Familiarity with telehealth platforms, electronic health records (EHRs), and HIPAA compliance systems is essential. Exceptional communication, active listening, and empathy are crucial soft skills for building rapport and supporting clients remotely. These competencies ensure effective, confidential care delivery and help maintain high standards in a virtual healthcare environment.

What is the typical workflow and collaboration process for remote Behavioral Health professionals at Cigna?

Remote Behavioral Health professionals at Cigna typically manage caseloads of members, conduct telephonic or video assessments, and create member-centered care plans. Collaboration is integral; team members regularly coordinate with primary care providers, therapists, and internal multidisciplinary teams via secure digital platforms to ensure comprehensive support. Professionals also participate in virtual team meetings and case consultations, fostering a supportive environment despite remote work. This structure allows for both independence in daily tasks and close collaboration on complex cases.

What is Cigna Behavioral Health Remote?

Cigna Behavioral Health Remote refers to mental health services provided by Cigna that can be accessed virtually from anywhere. These services include therapy, counseling, psychiatry, and support for mental health and substance use concerns, all delivered through online platforms or phone calls. This remote model allows members to connect with licensed professionals without needing in-person visits, making mental health care more accessible and convenient. Cigna aims to support emotional well-being by offering a range of confidential services tailored to individual needs.

What is the difference between Cigna Behavioral Health Remote vs Cigna Behavioral Health On-Site?

AspectCigna Behavioral Health RemoteCigna Behavioral Health On-Site
Work EnvironmentRemote, home-based settingOn-site, office-based setting
Required CredentialsLicenses in mental health or behavioral health, relevant certificationsSame as remote, including licenses and certifications
Employer & Industry UsageUsed by Cigna for remote behavioral health servicesUsed by Cigna for on-site behavioral health services
Work FlexibilityHigh flexibility, work from anywhereLimited flexibility, requires physical presence

Both Cigna Behavioral Health Remote and On-Site roles require similar credentials and certifications. The main difference lies in the work environment and flexibility, with remote positions offering the convenience of working from home, while on-site roles require physical presence at the office. Your choice depends on your preference for work setting and flexibility.

More about Cigna Behavioral Health Remote jobs
What cities are hiring for Cigna Behavioral Health Remote jobs? Cities with the most Cigna Behavioral Health Remote job openings:
What are the most commonly searched types of Cigna Behavioral Health jobs? The most popular types of Cigna Behavioral Health jobs are:
What states have the most Cigna Behavioral Health Remote jobs? States with the most job openings for Cigna Behavioral Health Remote jobs include:
What job categories do people searching Cigna Behavioral Health Remote jobs look for? The top searched job categories for Cigna Behavioral Health Remote jobs are:
Cigna Behavioral Health Remote jobs near you
Infographic showing various Cigna Behavioral Health Remote job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 96% Full Time, and 2% Part Time. Highlights an 67% Physical, and 33% Remote job distribution, with an average salary of $51,547 per year, or $24.8 per hour.
Phone Counselor (Remote), Behavioral Health

Phone Counselor (Remote), Behavioral Health

Lifepoint Health

Louisville, KY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

LifePoint Health rating

5.9

Company rating: 5.9 out of 10

Based on 257 frontline employees who took The Breakroom Quiz

740th of 864 rated healthcare providers

Job description

Job Description
Phone Counselor- Behavioral Health
Job Type: Full-Time (Remote) SUN-THURS 12pm-8:30pm EST or FRI-MON 1:30pm-12:00am EST
Your experience matters
We are a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Phone Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
POSITION SUMMARY:
The Behavioral Health Phone Counselor I will respond to inquiries from callers in a timely, professional and effective manner based on the guidelines of the products that they support.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
  • Answer inbound customer calls based on department service level goals.
  • Communicate with callers and address their concerns in a satisfactory manner.
  • Accurately collect and perform data entry of all required caller information, following processes and protocols outlined for the products they support.
  • Use professional communication etiquette and listening skills to assist and build rapport with callers.
  • Build a safe and trustworthy environment for callers by utilizing both scripted and non-scripted communication methods.
  • De-escalate situations involving dissatisfied callers offering assistance and support.
  • Utilize and maneuver between different software systems.
  • Assist with maintaining accurate and up to date information in all documentation systems.
  • Meet specified goals and objectives as assigned by management regularly.
  • Always maintain confidentiality of account information.
  • Provide exceptional customer service to all callers.
  • Escalate any problems that may arise to management.
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Adhere to the prescribed policies and procedures as outlined in the Work from Home Requirements and Call Center Guidelines.
  • Maintain awareness of and actively participate in the Corporate Compliance Programs.
  • Assist with other projects as assigned by management.
  • Regular and reliable schedule adherence is required.

KNOWLEDGE, SKILLS & ABILITIES:
  • Education: Bachelor's degree in Psychology, Social Work, or a related field. (Experience will be considered in lieu of education) .
  • Experience: 2 years previous experience working with case management, crisis intervention, and call centers preferred.
  • Certifications & Licenses: N/A
  • Skills and Abilities:
    • Positive attitude and ability to work well with others.
    • Professional, articulate communication style.
    • Ability to multi-task in several computer applications while holding a conversation with a client.
    • Enjoy working in a fast-paced environment while maintaining a professional attitude.
    • Limited restrictions on availability, must be able to work weekends and holidays.
    • Demonstrates ability to communicate effectively (both oral and written).
    • Excellent interpersonal skills with an orientation towards professionalism and customer service.
    • Excellent attention to detail and data entry accuracy required.
    • Flexibility to quickly adapt to any new business environment.
    • Must be able to work in a remote Team environment.

PHYSICAL AND MENTAL DEMANDS:
While performing the duties of this job, the Team Member is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The Team Member must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position may require annual dexterity and/or frequent use of the computer, telephone, 10-key calculator, office machines (copier, scanner, fax).
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
  • Comprehensive Benefits: Multiple levels of medical, dental and vision coverage -tailored benefit options for part-time and PRN employees, and more.
  • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
  • Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
  • Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
  • Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement
Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
About Us
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
About the Team
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

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About LifePoint Health

Sourced by ZipRecruiter

Lifepoint Health serves patients, clinicians, communities and partners across the healthcare continuum. Our diversified healthcare delivery network extends from coast to coast, consisting of community hospitals, rehabilitation and behavioral health hospitals, and additional sites of care.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1999

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