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Cigna Behavioral Health Remote Jobs (NOW HIRING)

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your ... behavioral health programs. We also offer 401(k), company paid life insurance, tuition ...

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your ... behavioral health programs. We also offer 401(k), company paid life insurance, tuition ...

... behavioral health programs. We also offer 401(k), company paid life insurance, tuition ... About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better ...

... behavioral health programs. We also offer 401(k), company paid life insurance, tuition ... About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better ...

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Cigna Behavioral Health Remote information

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$13

$24

$39

How much do cigna behavioral health remote jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for cigna behavioral health remote in the United States is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $30.53 per hour, depending on experience, location, and employer.

What is Cigna Behavioral Health Remote?

Cigna Behavioral Health Remote refers to mental health services provided by Cigna that can be accessed virtually from anywhere. These services include therapy, counseling, psychiatry, and support for mental health and substance use concerns, all delivered through online platforms or phone calls. This remote model allows members to connect with licensed professionals without needing in-person visits, making mental health care more accessible and convenient. Cigna aims to support emotional well-being by offering a range of confidential services tailored to individual needs.

What is the typical workflow and collaboration process for remote behavioral health professionals at Cigna?

Remote Behavioral Health professionals at Cigna typically manage caseloads of members, conduct telephonic or video assessments, and create member-centered care plans. Collaboration is integral; team members regularly coordinate with primary care providers, therapists, and internal multidisciplinary teams via secure digital platforms to ensure comprehensive support. Professionals also participate in virtual team meetings and case consultations, fostering a supportive environment despite remote work. This structure allows for both independence in daily tasks and close collaboration on complex cases.

What are the key skills and qualifications needed to thrive as a Cigna Behavioral Health Remote professional, and why are they important?

To thrive in a Cigna Behavioral Health Remote role, you need a relevant clinical degree (such as LCSW, LPC, or LMFT), state licensure, and experience in behavioral or mental health care. Familiarity with telehealth platforms, electronic health records (EHRs), and HIPAA compliance systems is essential. Exceptional communication, active listening, and empathy are crucial soft skills for building rapport and supporting clients remotely. These competencies ensure effective, confidential care delivery and help maintain high standards in a virtual healthcare environment.

What is the difference between Cigna Behavioral Health Remote vs Cigna Behavioral Health On-Site?

AspectCigna Behavioral Health RemoteCigna Behavioral Health On-Site
Work EnvironmentRemote, home-based settingOn-site, office-based setting
Required CredentialsLicenses in mental health or behavioral health, relevant certificationsSame as remote, including licenses and certifications
Employer & Industry UsageUsed by Cigna for remote behavioral health servicesUsed by Cigna for on-site behavioral health services
Work FlexibilityHigh flexibility, work from anywhereLimited flexibility, requires physical presence

Both Cigna Behavioral Health Remote and On-Site roles require similar credentials and certifications. The main difference lies in the work environment and flexibility, with remote positions offering the convenience of working from home, while on-site roles require physical presence at the office. Your choice depends on your preference for work setting and flexibility.

More about Cigna Behavioral Health Remote jobs

What cities are hiring for Cigna Behavioral Health Remote jobs?

Cities with the most Cigna Behavioral Health Remote job openings:

What are the most commonly searched types of Cigna Behavioral Health jobs?

The most popular types of Cigna Behavioral Health jobs are:

What states have the most Cigna Behavioral Health Remote jobs?

States with the most job openings for Cigna Behavioral Health Remote jobs include:

Infographic showing various Cigna Behavioral Health Remote job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,547 per year, or $24.8 per hour.

Behavioral Health Member Advocate - Evernorth Behavioral Health - Remote

Cigna

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

41st of 893 rated healthcare providers


Job description

Do you have a bachelor's degree and are ready for a meaningful career where you can make an impact and improve lives? Join us as a Behavioral Health Customer Service Advocate- an inbound call center role focused on helping people access needed care. You'll support members and providers seeking services for mental health and/or substance use disorders. This position features a structured work schedule with a designated queue time.
Using empathy, active listening, multitasking, and problem-solving skills, you'll help ensure every caller's experience with Evernorth is both efficient and compassionate.
Key Responsibilities:
  • Take back-to-back phone calls from members and providers (calls last about 8-10 minutes).
  • Triage and conduct intake for risk of harm and substance use concerns
  • Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements
  • Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call
  • Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support
  • Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)

Requirements:
  • Bachelor's degree in psychology, social work, or a related field, or bachelor's degree in another field plus 2+ years of behavioral health experience.
  • Customer service experience
  • Strong time management and multitasking abilities
  • Proficiency with typing and PC usage
  • Must remain at your workstation while handling calls from a phone queue

Training schedule: Monday-Friday, 8:30 AM-5:00 PM CST
Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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