... customer experience, risk mitigation, and operational efficiency • Own ambiguous, high-impact ... Chime is a financial technology company that offers mobile banking services. Founded in 2012, the ...
... customer experience, risk mitigation, and operational efficiency • Own ambiguous, high-impact ... Chime is a financial technology company that offers mobile banking services. Founded in 2012, the ...
Product Manager, Growth
San Francisco, CA · On-site +1
Drive discovery efforts, gather customer insights, and validate product ideas through ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Manager, Growth
San Francisco, CA · On-site +1
Drive discovery efforts, gather customer insights, and validate product ideas through ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Software Engineer, Infrastructure
Chicago, IL · On-site
$178K - $211K/yr
... customer. * Experience with some of this tech - AWS services, Kubernetes, ArgoCD, Datadog, Terraform #LI-WW1 #LI-Remote A little about us At Chime, we believe that everyone can achieve financial ...
Software Engineer, Infrastructure
Chicago, IL · On-site
$178K - $211K/yr
... customer. * Experience with some of this tech - AWS services, Kubernetes, ArgoCD, Datadog, Terraform #LI-WW1 #LI-Remote A little about us At Chime, we believe that everyone can achieve financial ...
About the role Chime is looking for an engineering leader to help manage and guide one of the ... Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute ...
About the role Chime is looking for an engineering leader to help manage and guide one of the ... Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute ...
... customer journey. The base salary offered for this role and level of experience will begin at $201 ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... customer journey. The base salary offered for this role and level of experience will begin at $201 ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... customers. * A fascination in how to make teams and people thrive. * Enjoyment in learning and ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... customers. * A fascination in how to make teams and people thrive. * Enjoyment in learning and ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Marketing Manager, Growth
San Francisco, CA · On-site
$181K/yr
Analyze funnel performance, customer behavior, and experiment results to identify opportunities ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Marketing Manager, Growth
San Francisco, CA · On-site
$181K/yr
Analyze funnel performance, customer behavior, and experiment results to identify opportunities ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Design Director
San Francisco, CA · On-site
... customer-centered design * Deep expertise in acquisition, onboarding, activation, engagement ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Design Director
San Francisco, CA · On-site
... customer-centered design * Deep expertise in acquisition, onboarding, activation, engagement ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Manager, Growth
San Francisco, CA · On-site
Drive discovery efforts, gather customer insights, and validate product ideas through ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Manager, Growth
San Francisco, CA · On-site
Drive discovery efforts, gather customer insights, and validate product ideas through ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Occasionally apply machine learning methods for problems such as customer segmentation. * Build and ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Occasionally apply machine learning methods for problems such as customer segmentation. * Build and ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
About the role At Chime, we're building financial products that empower everyday people to thrive ... We're looking for someone who combines deep customer empathy with strong analytical thinking and ...
About the role At Chime, we're building financial products that empower everyday people to thrive ... We're looking for someone who combines deep customer empathy with strong analytical thinking and ...
Product Designer
New York, NY · On-site
Use customer research, experimentation, analytics, and sound design judgment to make informed ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Product Designer
New York, NY · On-site
Use customer research, experimentation, analytics, and sound design judgment to make informed ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... Research, CRM, and more to develop and deliver on shared strategies for large cross-functional ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... Research, CRM, and more to develop and deliver on shared strategies for large cross-functional ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Maintain the investor CRM database, tracking engagement history and ownership changes Financial ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
Maintain the investor CRM database, tracking engagement history and ownership changes Financial ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...
... & CRM Marketing team and shape how Chime engages, retains, and grows members throughout their ... Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we ...
... & CRM Marketing team and shape how Chime engages, retains, and grows members throughout their ... Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we ...
... service analytics tools, and conducting ad hoc analyses and causal studies for the team. * Use ... along customer journeys through Chime's mobile app. * Translate complex analyses into clear ...
... service analytics tools, and conducting ad hoc analyses and causal studies for the team. * Use ... along customer journeys through Chime's mobile app. * Translate complex analyses into clear ...
Experience in fintech, financial services, technology, e-commerce, or other high-growth customer ... We created Chime-a financial technology company, not a bank*-on the premise that core banking ...
Experience in fintech, financial services, technology, e-commerce, or other high-growth customer ... We created Chime-a financial technology company, not a bank*-on the premise that core banking ...
Customer Engineer, Agent Builder
San Francisco, CA · On-site
$175K - $230K/yr
... customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group ... Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply ...
Customer Engineer, Agent Builder
San Francisco, CA · On-site
$175K - $230K/yr
... customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group ... Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply ...
Chime Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do chime customer service jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for chime customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the typical day-to-day responsibilities for a Chime customer service representative?
As a Chime Customer Service representative, your daily responsibilities involve assisting members with account inquiries, troubleshooting issues related to transactions or the mobile app, and guiding customers through banking features. You’ll communicate with members primarily via phone, chat, or email, ensuring all interactions are handled with efficiency and empathy. In addition, you may document customer interactions, escalate complex problems, or collaborate with technical and compliance teams to resolve customer concerns. The work environment is fast-paced and team-oriented, offering opportunities to learn about digital banking and contribute to customer satisfaction.
What is a Chime customer service?
A Chime Customer Service job involves assisting customers with their banking needs, troubleshooting account issues, and answering inquiries about Chime's services. Representatives provide support via phone, email, or chat, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Chime's products.
What are the key skills and qualifications needed to thrive in the Chime customer service position, and why are they important?
To thrive as a Chime Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with basic banking concepts, typically supported by a high school diploma or equivalent. Experience with CRM platforms like Zendesk, Salesforce, or internal ticketing systems is often preferred, along with basic proficiency in digital communication tools. Exceptional patience, attention to detail, and a customer-focused mindset are key soft skills that help you excel in this role. These skills are important to deliver fast, accurate assistance while maintaining a positive customer experience in a tech-driven financial environment.
How to become a Chime customer service chat agent?
To become a Chime customer service chat agent, candidates typically need previous customer service experience, strong communication skills, and familiarity with digital banking platforms. The application process involves submitting an online application, completing assessments, and participating in interviews. Knowledge of Chime's services and tools like live chat software can be advantageous.
More about Chime Customer Service jobs
What cities are hiring for Chime Customer Service jobs? Cities with the most Chime Customer Service job openings:
What are the most commonly searched types of Chime Customer Service jobs? The most popular types of Chime Customer Service jobs are:
What states have the most Chime Customer Service jobs? States with the most job openings for Chime Customer Service jobs include:
What job categories do people searching Chime Customer Service jobs look for? The top searched job categories for Chime Customer Service jobs are:
Job description
Job Summary:
Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to enhance member experience and minimize risk.
Responsibilities:
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
• Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
Qualifications:
Required:
• 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime’s mission of helping members lead healthier financial lives
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to enhance member experience and minimize risk.
Responsibilities:
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
• Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
Qualifications:
Required:
• 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime’s mission of helping members lead healthier financial lives
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.