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Chime Customer Service Jobs (NOW HIRING)

Chime

Product Manager, Trust & Safety

San Francisco, CA · On-site

... customer experience, risk mitigation, and operational efficiency • Own ambiguous, high-impact ... Chime is a financial technology company that offers mobile banking services. Founded in 2012, the ...

Chime Financial, Inc

Genesys Platform Program Lead

... CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

Chime Financial, Inc

Senior CX Partner Manager

To thrive in this role, you have * 5+ years of experience in Customer Experience, Partner/Vendor ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

Decagon

Customer Engineer, Agent Builder

New York, NY · On-site

$175K - $230K/yr

... customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group ... Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply ...

Decagon

Customer Engineer, Agent Builder

San Francisco, CA · On-site

$175K - $230K/yr

... customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group ... Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply ...

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Chime Customer Service information

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How much do chime customer service jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for chime customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills are needed to work at Chime?

Chime customer service roles require strong communication skills, problem-solving abilities, and a customer-focused attitude. Familiarity with digital banking tools and the ability to handle multiple tasks efficiently are also important. Basic computer skills and a positive, professional demeanor are typically expected.

What are typical day-to-day responsibilities for a Chime Customer Service representative?

As a Chime Customer Service representative, your daily responsibilities involve assisting members with account inquiries, troubleshooting issues related to transactions or the mobile app, and guiding customers through banking features. You’ll communicate with members primarily via phone, chat, or email, ensuring all interactions are handled with efficiency and empathy. In addition, you may document customer interactions, escalate complex problems, or collaborate with technical and compliance teams to resolve customer concerns. The work environment is fast-paced and team-oriented, offering opportunities to learn about digital banking and contribute to customer satisfaction.

Is Chime good to work for?

Chime Customer Service roles involve assisting customers with banking and account issues, often requiring strong communication skills and familiarity with financial technology. Employees report a generally positive work environment with opportunities for remote work and flexible schedules, though experiences can vary. As with any company, individual job satisfaction depends on personal expectations and specific team dynamics.

What is a Chime Customer Service job?

A Chime Customer Service job involves assisting customers with their banking needs, troubleshooting account issues, and answering inquiries about Chime's services. Representatives provide support via phone, email, or chat, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Chime's products.

Does Chime have remote jobs?

Chime Customer Service roles are often available as remote positions, allowing employees to work from home. These jobs typically require strong communication skills and familiarity with customer service tools, and they may offer flexible schedules depending on the role and company policies.

What are the key skills and qualifications needed to thrive in the Chime Customer Service position, and why are they important?

To thrive as a Chime Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with basic banking concepts, typically supported by a high school diploma or equivalent. Experience with CRM platforms like Zendesk, Salesforce, or internal ticketing systems is often preferred, along with basic proficiency in digital communication tools. Exceptional patience, attention to detail, and a customer-focused mindset are key soft skills that help you excel in this role. These skills are important to deliver fast, accurate assistance while maintaining a positive customer experience in a tech-driven financial environment.

What jobs pay 4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include high-paying sales roles, such as real estate agents or insurance brokers, and certain skilled trades like commercial truck driving or specialized construction. These positions typically require strong skills, experience, or licensing but not necessarily formal college degrees, and often involve commission or performance-based pay structures.
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What cities are hiring for Chime Customer Service jobs? Cities with the most Chime Customer Service job openings:
What are the most commonly searched types of Chime Customer Service jobs? The most popular types of Chime Customer Service jobs are:
What states have the most Chime Customer Service jobs? States with the most job openings for Chime Customer Service jobs include:
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Chime Customer Service jobs near you
Infographic showing various Chime Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Product Manager, Trust & Safety

Product Manager, Trust & Safety

Chime

San Francisco, CA • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to enhance member experience and minimize risk.
Responsibilities:
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
• Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
Qualifications:
Required:
• 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime’s mission of helping members lead healthier financial lives
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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