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Chime Customer Service Jobs (NOW HIRING)

Chime

Product Manager, Trust & Safety

San Francisco, CA · On-site

... customer experience, risk mitigation, and operational efficiency • Own ambiguous, high-impact ... Chime is a financial technology company that offers mobile banking services. Founded in 2012, the ...

Chime Financial, Inc

Genesys Platform Program Lead

... CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

Chime Financial, Inc

Design Director

San Francisco, CA · On-site

Use research, customer insights, data, and experimentation to understand what matters to our ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

Chime Financial, Inc

Product Designer

New York, NY · On-site

Use customer research, experimentation, analytics, and sound design judgment to make informed ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

Chime Financial, Inc

Senior Content Strategist

Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or ... Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank ...

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How much do chime customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chime customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Chime customer service?

A Chime Customer Service job involves assisting customers with their banking needs, troubleshooting account issues, and answering inquiries about Chime's services. Representatives provide support via phone, email, or chat, ensuring a positive customer experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Chime's products.

What are the typical day-to-day responsibilities for a Chime customer service representative?

As a Chime Customer Service representative, your daily responsibilities involve assisting members with account inquiries, troubleshooting issues related to transactions or the mobile app, and guiding customers through banking features. You’ll communicate with members primarily via phone, chat, or email, ensuring all interactions are handled with efficiency and empathy. In addition, you may document customer interactions, escalate complex problems, or collaborate with technical and compliance teams to resolve customer concerns. The work environment is fast-paced and team-oriented, offering opportunities to learn about digital banking and contribute to customer satisfaction.

What are the key skills and qualifications needed to thrive in the Chime customer service position, and why are they important?

To thrive as a Chime Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with basic banking concepts, typically supported by a high school diploma or equivalent. Experience with CRM platforms like Zendesk, Salesforce, or internal ticketing systems is often preferred, along with basic proficiency in digital communication tools. Exceptional patience, attention to detail, and a customer-focused mindset are key soft skills that help you excel in this role. These skills are important to deliver fast, accurate assistance while maintaining a positive customer experience in a tech-driven financial environment.

Does Chime Customer Service offer remote positions?

Chime Customer Service positions are often available as remote roles, allowing employees to work from home. These roles typically require strong communication skills and familiarity with customer service tools, and they may offer flexible schedules depending on the company's needs.

How to become a Chime customer service chat agent?

To become a Chime customer service chat agent, candidates typically need previous customer service experience, strong communication skills, and familiarity with digital banking platforms. The application process involves submitting an online application, completing assessments, and participating in interviews. Training is provided to familiarize agents with company policies and tools used for support.
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Chime Customer Service jobs near you
Infographic showing various Chime Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Product Manager, Trust & Safety

San Francisco, CA • On-site

Chime
See more jobs at Chimeexternal

Full-time

This job post has expired 8 days ago. Applications are no longer accepted.

Job description

Job Summary:
Chime is a financial technology company dedicated to helping people achieve healthier financial lives. They are seeking a Product Manager for their Trust & Safety team to drive critical investments in areas like KYC, support experiences, and automation, while partnering with cross-functional teams to enhance member experience and minimize risk.
Responsibilities:
• Define and drive product strategy and roadmap within Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-impact problem spaces and make thoughtful tradeoffs across technology, operations, compliance, and business goals
• Make high-stakes tradeoffs where decisions directly impact fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams—including Engineering, Data Science, Design, Operations, Risk, and Compliance—to deliver scalable, reliable systems
• Build and evolve systems that leverage data, experimentation, and (where applicable) machine learning and AI to improve outcomes
• Define clear metrics and success frameworks, using data to drive continuous improvement across member experience, risk outcomes, and operational performance
• Influence cross-functional strategy and align stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, security, and compliance are non-negotiable
• Contribute to the evolution of Trust & Safety and Operations at Chime by identifying new opportunities, shaping long-term strategy, and raising the bar for product thinking
Qualifications:
Required:
• 4–10+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on complex product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and make principled tradeoffs
• A strategic mindset paired with the ability to translate vision into practical execution
• Proven ability to influence and align cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform decisions and measure impact
• Customer empathy, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for Chime’s mission of helping members lead healthier financial lives
Company:
Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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