Part‑Time Evening Customer Service SpecialistTrusted care. Exceptional medicine. Compassion you can feel.
Our MissionAt All Creatures, we provide trusted care, exceptional medicine, and compassion you can feel. Since 2001, our mission has been to be the Princeton‑area home for veterinary care where pets thrive and the people who love them feel supported. We partner with pet owners to offer hope, answers, and expert guidance — all through a team that listens, collaborates, and works together to bring people and their pets more happy days together.
About the Role of the Evening Customer Service SpecialistWe’re looking for an Evening Customer Service Specialist who brings warmth, clarity, and genuine hospitality to every interaction. As the first point of connection during our 4 PM–8 PM hours, you’ll help set the tone for a calm, organized, welcoming evening experience for clients and their pets.
This role is ideal for someone who loves people, thrives in a fast‑paced environment, and finds purpose in helping pet owners feel supported, heard, and cared for.
What We Offer the Evening Customer Service SpecialistCompetitive hourly pay based on experience
Dental, vision, and life insurance
Generous Paid Time Off
Employee discounts on veterinary care and pet supplies
A collaborative, supportive, empowering team environment where your voice matters
A formalized training program designed to set you up for success
Real opportunities for growth within a practice that invests in you
Key Responsibilities of the Evening Customer Service SpecialistClient Welcome & Connection — Warmly greet clients and their pets in person and over the phone, creating a friendly, calm, and reassuring first impression
Appointment & Message Management — Efficiently manage a high volume of evening appointments, messages, and client needs across multiple platforms
Record Accuracy — Maintain organized, accurate client and patient records using Pulse veterinary software
Payment Processing — Process payments with precision, care, and attention to detail
Front Desk Environment — Keep the front desk and lobby tidy, welcoming, and ready for clients arriving after work
Team Communication — Communicate clearly between clients and the veterinary care team, recognizing when information is urgent or time‑sensitive
Compassionate Support — Provide empathetic service during stressful or emotional situations, helping clients feel steady and supported
Administrative Support — Assist with additional administrative duties that help the evening run smoothly
Qualifications of the Evening Customer Service SpecialistHigh school diploma or equivalent required
Experience in veterinary, medical, hospitality, or customer service settings preferred
Energetic, outgoing, and personable communication style
Ability to stay calm, steady, and professional in a fast‑paced environment
Comfortable using computer systems and learning new technology
Strong multitasking and time‑management skills
A genuine love for animals and a desire to support their care
Core strengths that matter here: compassion, empathy, attention to detail, positivity, organization, curiosity, and a teachable mindset
Join UsIf you feel aligned with our mission and believe you’d be a great addition to our team, we’d love to hear from you. At All Creatures, we show up every day to deliver an outstanding client experience and the very best patient care — and we’re looking for someone who shares that commitment.
If you’re passionate about learning, growth, and animal care; if you take feedback well; and if you bring humility, curiosity, and a willingness to learn, we encourage you to apply for this fulfilling and exciting role as a Part‑Time Evening Customer Service Specialist.