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Chief Operations Manager Jobs (NOW HIRING)

The Chief Operations Officer is responsible for the management, performance, compliance, and growth of all programs, ensuring adherence to regulatory standards and compliance with federal and state ...

The Chief Operations Officer is responsible for the management, performance, compliance, and growth of all programs, ensuring adherence to regulatory standards and compliance with federal and state ...

Chief Operations Officer Wage/Hour Status: Exempt/At-Will Reports To: Superintendent Pay Grade/Days ... This role unifies the management of facilities, construction and information technology systems.

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Chief Operations Manager information

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$31K

$63.5K

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How much do chief operations manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for chief operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a Chief Operations Manager typically collaborate with other executive leaders to drive organizational success?

A Chief Operations Manager (COM) works closely with other executive leaders, such as the CEO, CFO, and department heads, to align operational strategies with overall business goals. This collaboration often involves regular strategy meetings, cross-functional project management, and the integration of feedback from various departments to optimize efficiency. The COM is responsible for ensuring that operational initiatives support both short-term objectives and long-term growth, often serving as a bridge between upper management and frontline teams. Building strong working relationships and maintaining transparent communication are key to driving successful outcomes.

What are Chief Operations Managers?

Chief Operations Managers are senior executives responsible for overseeing the day-to-day operations of an organization. They ensure that business processes run efficiently and align with the company's strategic goals. Their duties often include managing operational budgets, supervising department heads, implementing policies, and improving productivity. Chief Operations Managers play a critical role in streamlining workflow and supporting the overall success of the organization.

What are the key skills and qualifications needed to thrive as a Chief Operations Manager, and why are they important?

To thrive as a Chief Operations Manager, you need strong leadership, strategic planning, and operational management skills, typically backed by a bachelor’s or master’s degree in business administration or a related field. Familiarity with ERP systems, project management software, and certifications like PMP or Six Sigma are highly valued. Outstanding soft skills include problem-solving, communication, and adaptability for managing teams and cross-functional projects. These skills ensure efficient operations, drive organizational growth, and support effective decision-making at the executive level.
What cities are hiring for Chief Operations Manager jobs? Cities with the most Chief Operations Manager job openings:
What are the most commonly searched types of Chief Operations jobs? The most popular types of Chief Operations jobs are:
What states have the most Chief Operations Manager jobs? States with the most job openings for Chief Operations Manager jobs include:
Infographic showing various Chief Operations Manager job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 1% As Needed, 89% Full Time, 8% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

EFFECTIVE DATE: October 2025
FLSA: Exempt
JOB TITLE: Chief Operations Officer (COO)
DEPARTMENT: Executive
REPORTS TO: CEO

JOB FUNCTION: Under the direction of the Chief Executive Officer (CEO), the Chief Operations Officer (COO) provides executive leadership and strategic oversight for all operational divisions of the Memphis Area Transit Authority (MATA). The COO is responsible for ensuring safe, reliable, efficient, and customer-focused service delivery across all transit modes, including fixed route, paratransit, maintenance, and facilities. This role oversees operational planning, performance management, and compliance with FTA, TDOT, and federal transit standards while fostering a culture of accountability, safety, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides executive leadership, direction, and coordination for all MATA transit operations, including Fixed Route, Paratransit (MATAplus), Maintenance, Facilities, and Safety and Security divisions.
  • Implements operational strategies that enhance efficiency, service reliability, and overall customer satisfaction while aligning with MATA's mission and strategic plan.
  • Develops, monitors, and evaluates key performance indicators (KPIs) to track operational success, service quality, and ridership growth.
  • Ensures compliance with all FTA, DOT, TDOT, and OSHA regulations governing public transportation operations and safety standards.
  • Leads and directs senior operational managers in setting goals, resolving service delivery challenges, and implementing performance improvement initiatives.
  • Oversees the development and management of operating budgets for assigned departments, ensuring fiscal accountability and cost-effective service delivery.
  • Coordinates with Human Resources and Labor Relations to manage staffing, labor agreements, and employee relations across operational units.
  • Directs system safety, security, and emergency preparedness activities to ensure full regulatory compliance and operational readiness.
  • Provides executive-level oversight for capital projects related to operations, maintenance, and facility upgrades.
  • Implements innovative operational technologies and systems to improve service performance and efficiency.
  • Promotes collaboration and communication among departments to strengthen operational alignment and support organizational goals.
  • Represents MATA at public meetings, community events, and professional transportation forums as needed.
  • Prepares and presents operational reports, updates, and strategic recommendations to the CEO and Board of Commissioners.
  • Fosters a work environment that encourages employee engagement, development, and accountability.
  • Performs other related duties as assigned to support the mission and strategic objectives of MATA.
MINIMUM QUALIFICATIONS:
Education: Bachelor's degree in Public Administration, Business Administration, Transportation Management, or a related field is required. A master's degree is preferred.
Experience and Skills:
  • Minimum of fifteen (15) years of progressively responsible management experience in public transit or transportation operations, including at least seven (7) years in executive leadership.
  • Strong knowledge of FTA, TDOT, and federal compliance requirements governing public transportation systems.
  • Proven ability to lead large, complex teams and oversee multimodal transit operations.
  • Demonstrated experience managing operational budgets, service performance, and efficiency improvement programs.
  • Excellent leadership, communication, and decision-making skills with the ability to build consensus and foster organizational collaboration.
  • Proficiency in Microsoft Office Suite and operational reporting tools.
  • Must comply with all MATA policies, including Drug and Alcohol Policy and Safety Protocols.
WORK ENVIRONMENT:
Work is performed primarily in an office environment with regular visits to operational facilities, maintenance shops, and field locations. The role may require exposure to various weather conditions, transit environments, and moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
DISCLAIMER:
The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. MATA reserves the right to modify, add, or remove duties as necessary to meet business needs.
Employment Type: Full-Time Exempt