ZipRecruiter

Log In

1

Chat Support Jobs in Reston, VA (NOW HIRING)

Interscripts, Inc.

Tech Support Analyst

Chantilly, VA · On-site

Provide exceptional technical support to international clients via phone, email, and chat. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs ...

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Provide exceptional technical support to international clients via phone, email, and chat. * Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs ...

InterScripts, Inc

Tech Support Analyst

Chantilly, VA · On-site

Provide exceptional technical support to international clients via phone, email, and chat. * Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs ...

TEKsystems

IT Desktop Support

Arlington, VA

$20 - $26/hr

Based in Arlington, Virginia, this role supports users by phone, email, chat, remote session, and in person. Responsibilities include troubleshooting incidents, supporting onboarding and separation ...

Xometry

Customer Support Intern

Rockville, MD

$20/hr

Your responsibilities will include: * Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution. * Support daily ...

Xometry

Customer Support Intern

Silver Spring, MD · Hybrid

$20/hr

Your responsibilities will include: * Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution. * Support daily ...

Xometry

Customer Support Intern

North Bethesda, MD · On-site

$20/hr

Your responsibilities will include: * Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution. * Support daily ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security ... Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any ...

next page

Showing results 1-20

People also search for

All JobsChat Support JobsChat Support Jobs in Reston, VA

Chat Support information

See Reston, VA salary details

$15

$27

$46

How much do chat support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for chat support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Reston, VA? The most popular types of Chat Support jobs in Reston, VA are:
What are popular job titles related to Chat Support jobs in Reston, VA? For Chat Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Reston, VA look for? The top searched job categories for Chat Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Chat Support jobs? Cities near Reston, VA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Reston, VA as of May 2026, with employment types broken down into 2% As Needed, 91% Full Time, 2% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Tech Support Analyst

Interscripts, Inc.

Chantilly, VA • On-site

Other

Posted 14 days ago

Job description

Tech Support Analyst

InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services. In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients' application modernization efforts, custom development, support, operations, and MSP projects.

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 Years (International Calling Experience Preferred) Language Proficiency: Excellent English (Spanish Fluency is a plus) Specialization: Technical Support & Healthcare Claims Experience Preferred About Us: InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Provide exceptional technical support to international clients via phone, email, and chat. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems. Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process. Collaborate with team members and cross-functional departments to resolve complex issues swiftly. Escalate critical issues to senior support or development teams when necessary. Contribute to the creation of support documentation, training materials, and knowledge-sharing resources. Ensure a high level of customer satisfaction with prompt and effective issue resolution. Why Join InterScripts? Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise. Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities. Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology. Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare. If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.

Apply