ZipRecruiter

Log In

1

Flex Schedule Live Chat Support Jobs in Reston, VA

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon

Product Support Engineer

Fairfax, VA · On-site

This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Armed Forces Bank

Military Personal Banker

Fort Myer, VA · On-site

$18/hr

Handle incoming client inquiries via live chat in a timely, professional, and accurate manner ... Respond to real-time chat requests, providing product, service, and account-related support while ...

next page

Showing results 1-20

All JobsLive Chat Support JobsFlex Schedule Live Chat Support JobsFlex Schedule Live Chat Support Jobs in Reston, VA

Flex Schedule Live Chat Support information

See Reston, VA salary details

$44.7K

$113.9K

$173.2K

How much do flex schedule live chat support jobs pay per year?

As of Aug 26, 2026, the average yearly pay for flex schedule live chat support in Reston, VA is $113,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,900.00 and $135,200.00 per year, depending on experience, location, and employer.

How do you become a flex schedule live chat support agent?

To become a flex schedule live chat support agent, candidates typically need customer service experience, strong communication skills, and familiarity with chat or helpdesk software. Many employers require a high school diploma or equivalent and may conduct background checks or training before starting. Flex scheduling often requires the ability to work varied shifts, including evenings and weekends.

What are popular job titles related to Flex Schedule Live Chat Support jobs in Reston, VA?

For Flex Schedule Live Chat Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Flex Schedule Live Chat Support jobs in Reston, VA look for?

The top searched job categories for Flex Schedule Live Chat Support jobs in Reston, VA are:

Flex Schedule Live Chat Support jobs near you
Infographic showing various Flex Schedule Live Chat Support job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $113,947 per year, or $54.8 per hour.

Product Support Engineer

Daon Inc

Fairfax, VA • On-site

Full-time

Re-posted 16 days ago

Job description

About Daon
Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.
Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner®, KuppingerCole, and Frost & Sullivan®, Daon is shaping the future of identity security.
This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.
Bilingual (English and Spanish) is highly desired and preferred.
Role Responsibilities
  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.

Education & Experience
  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.

Success Factors
The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.
Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:
(1) Programming & Scripting
  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support
  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs
  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration
  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.

Join the brightest minds from around the globe as we build the future of digital identity!
Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

Apply