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Chat Support Jobs in Reston, VA (NOW HIRING)

Daon

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands‑on experience troubleshooting and supporting software products. * Familiarity with support ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Wilmerhale

Deskside Support Specialist

Washington, DC · On-site

Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...

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All JobsChat Support JobsChat Support Jobs in Reston, VA

Chat Support information

See Reston, VA salary details

$15

$27

$46

How much do chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chat support in Reston, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.52 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Reston, VA?

The most popular types of Chat Support jobs in Reston, VA are:

What are popular job titles related to Chat Support jobs in Reston, VA?

For Chat Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Reston, VA look for?

The top searched job categories for Chat Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Chat Support jobs?

Cities near Reston, VA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $56,366 per year, or $27.1 per hour.

Product Support Engineer

Fairfax, VA • On-site

Daon
Software Development • 51 - 200 employees
Learn more about Daonexternal

Full-time

Re-posted 6 days ago

Job description

About Daon

Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure.

Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows - supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology. Recognized as a leading provider by Gartner, KuppingerCole, and Frost & Sullivan, Daon is shaping the future of identity security.


This is a hybrid work schedule of 3 days on-site and 2 days remote. Preference is given to local candidates who can meet this requirement, this is not a fully remote role.


Bilingual (English and Spanish) is highly desired and preferred.


Role Responsibilities

  • Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction.
  • Triage and document new support incidents; test key applications against our SDKs to replicate and diagnose issues.
  • Consult with and escalate complex cases to software development and engineering teams.
  • Draft and maintain knowledge base articles and internal support documentation.
  • Gather regular support metrics and produce status reports to support operational workflows.
  • Assist in maintaining internal business tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses.
  • Participate in on-call weekend rotation for critical global support.
  • Develop deep product knowledge to serve as a subject matter expert for customer inquiries.
  • Provide management with ongoing feedback on the effectiveness of customer service and internal operations processes.


Education & Experience

  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.
  • 1-3 years of experience in technical support, product support, or a similar customer-facing role preferred.
  • Excellent written and verbal communication skills in English required with Spanish fluency highly desired and preferred.
  • Experience with ticketing systems, live chat support channels, and basic workflow tools.
  • Hands-on experience troubleshooting and supporting software products.
  • Familiarity with support operations and metric reporting.
  • Strong cross-functional collaboration skills.


Success Factors

The ideal candidate brings strong technical expertise in at least one domain, paired with clear and empathetic communication, sound problem-solving skills, and a genuine commitment to customer outcomes. You are organized, accountable, and comfortable working at pace in a dynamic environment. You take initiative in building product knowledge and are a reliable, engaged team member.


Technical Skills - Proficiency required in at least 2 of the of the following 4 areas:


(1) Programming & Scripting

  • 1+ years of experience writing Python scripts and applications.
  • Ability to read, understand, and debug code in at least one of: Objective-C/Swift, Java/Kotlin, or JavaScript.
  • Strong scripting skills in PowerShell and Bash.

(2) Mobile Development & Support

  • Experience with Mobile SDK integration, testing, or development.
  • Familiarity with mobile app development languages including Swift/Objective-C and Java/Kotlin.
  • Ability to support mobile application development, testing, and troubleshooting.

(3) Web Technologies & APIs

  • Solid understanding of RESTful APIs, including the ability to construct and execute REST web service calls for testing.
  • Knowledge of TLS/SSL, security certificates, and web server technologies such as Apache Tomcat.

(4) Database & System Administration

  • Basic SQL knowledge and scripting across Oracle, MSSQL, and MySQL.
  • Proficiency in Linux environments (non-GUI), particularly Red Hat Enterprise Linux or variants.
  • Experience with Java-based infrastructure, including JVM troubleshooting and interpreting Java error messages.
  • Proficiency in AWS services: EC2, RDS, VPC, S3, and Route53.


Join the brightest minds from around the globe as we build the future of digital identity!


Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.

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