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Chat Support Jobs in Minnesota (NOW HIRING)

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

  • Retirement

  • PTO

Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from ...

Bio-Techne

Scientific Support Associate

Minneapolis, MN

$40K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Support Associate,SSA)aretorespondto incoming technical inquiriesand basic ... Answersand documentsincoming customer inquiriesby phone, email,and chat.Meets with customers via ...

HealthCare Support

Respiratory Therapist (RRT)

Rochester, MN · On-site

$32 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Schedule a quick chat : * Call me : 407-663-0387 * Email me: Briana.Killings@healthcaresupport.com Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all ...

Bio-Techne

Scientific Support Associate

Minneapolis, MN · On-site

$40K - $66K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Support Associate, SSA) are to respond to incoming technical inquiries and basic complaints by ... Answers and documents incoming customer inquiries by phone, email, and chat. Meets with customers ...

Granicus

Manager - Technical Support

Saint Paul, MN · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type ... We run a 24/7/365 operation and you will be responsible for ensuring staffing across phone, chat ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Minnesota

Chat Support information

See Minnesota salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for chat support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the most commonly searched types of Chat Support jobs in Minnesota?

The most popular types of Chat Support jobs in Minnesota are:

What are popular job titles related to Chat Support jobs in Minnesota?

For Chat Support jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Minnesota look for?

The top searched job categories for Chat Support jobs in Minnesota are:

What cities in Minnesota are hiring for Chat Support jobs?

Cities in Minnesota with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Minnesota as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Customer Service Tech Support

Valley Industries

Paynesville, MN • On-site

$17 - $22/hr

Other

Posted 26 days ago

Job description

Valley Industries is looking for it next Customer Service Tech Support!

Valley's Customer Service Tech Support serves as a primary point of contact for customers, providing exceptional support and ensuring a positive customer experience. This role is responsible for processing orders, responding to customer inquiries, resolving issues, and maintaining accurate customer records. The Customer Service Representative works closely with outside sales, production, and assembly teams to ensure products are manufactured correctly and delivered on time. In addition, this position develops a strong understanding of diaphragm and plunger pump products to effectively support both internal and external customers. This role is based in our Paynesville, MN location and is in office role with no remote capabilities. 

Some duties and responsibilities for the role include but are not limited to:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

· Work directly with the Outside sales team to ensure orders are shipped in a timely manner.

· Collects and enters orders for new or additional products or services.

· Work directly with production to ensure parts are manufactured correctly and prioritize assembly items.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Work with both internal and external customers to gain knowledge of the inner workings of both diaphragm and plunger pumps.

· Other duties may be assigned.

This position offers a competitive wage along with a healthy benefit package.

Apply