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Chat Support Jobs in Minnesota (NOW HIRING)

EVERIDGE MASTER

IT Support Technician

Plymouth, MN · On-site

$25 - $29/hr

Be the friendly face and voice of our support team, offering timely and empathetic help to our users through phone, email, chat, or in-person interactions. * Master the art of managing support ...

Bio-Techne

Scientific Support Associate

Minneapolis, MN · On-site

$40K - $66K/yr

Answers and documents incoming customer inquiries by phone, email, and chat on product techniques ... Supports the Marketing and Sales Departments with Voice of Customer requests, cross-selling ...

Bio-Techne

Scientific Support Associate

Minneapolis, MN · Hybrid

$40K - $66K/yr

Answers and documents incoming customer inquiries by phone, email, and chat on product techniques ... Supports the Marketing and Sales Departments with Voice of Customer requests, cross-selling ...

Best Buy

Marketplace Seller Support Analyst

Richfield, MN · On-site

$55K - $98K/yr

Provide responsive seller support by addressing inquiries related to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone. * Resolve operational ...

Granicus

Manager - Technical Support

Saint Paul, MN · On-site

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type ... We run a 24/7/365 operation and you will be responsible for ensuring staffing across phone, chat ...

Collegis LLC

IT Support Specialist

Saint Paul, MN · On-site

$55K - $65K/yr

... chat correspondence * Adhere to and enforce company and client information security policies ... Provide technical support across Windows, Mac, software, networking, and AV environments * Own and ...

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All JobsChat Support JobsChat Support Jobs in Minnesota

Chat Support information

See Minnesota salary details

$14

$25

$43

How much do chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for chat support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Minnesota? The most popular types of Chat Support jobs in Minnesota are:
What are popular job titles related to Chat Support jobs in Minnesota? For Chat Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Minnesota look for? The top searched job categories for Chat Support jobs in Minnesota are:
What cities in Minnesota are hiring for Chat Support jobs? Cities in Minnesota with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Minnesota as of July 2026, with employment types broken down into 55% Full Time, 7% Part Time, 1% Temporary, 36% Contract, and 1% Summer. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

IT Support Technician

EVERIDGE MASTER

Plymouth, MN • On-site

$25 - $29/hr

Full-time

Re-posted 10 days ago

Job description

Are you the go-to tech whiz among your friends and family? Do you enjoy unraveling technical puzzles and making technology work seamlessly for others? Join our team as an IT Support Technician and embark on a rewarding journey of providing vital technical support to our valued users. Your expertise will be at the heart of ensuring our users have a trouble-free experience with our IT systems and services.
KEY RESPONSIBILITIES and TASKS:
  • Be the friendly face and voice of our support team, offering timely and empathetic help to our users through phone, email, chat, or in-person interactions.
  • Master the art of managing support tickets, ensuring efficient tracking, task prioritization, and timely resolution, all while keeping meticulous records.
  • Assist users with password resets and account management while maintaining the highest security standards.
  • Dive headfirst into technical challenges, diagnosing and resolving hardware, software, and network issues to keep our users up and running smoothly.
  • Offer training and guidance to our users on how to use software and hardware efficiently.
  • Contribute to our knowledge base by documenting common issues, crafting helpful troubleshooting guides, and sharing solutions, empowering our users to help themselves when needed.
  • Escalate complex or unresolved issues to higher-level support or development.
  • Develop a deep understanding of the Everidge IT systems and services to provide accurate information and assistance to users.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
  • 1 to 3 years of experience with desktop support, customer service, network, and telephony support
  • Excellent written and verbal communication skills.
  • Strong Windows Operating System, hardware, and networking fundamentals.
  • Active Directory Experience: managing user accounts, security groups, and permissions.
  • Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
  • Knowledge of Asset Management.
  • Basic understanding of LAN, VPN and WAN networks.
  • Proficient in the Microsoft 365 suite and Azure AD.
  • Must be able to stand, kneel, and crawl under desks to set up workstations.
  • Must be able to unbox, lift, move, carry from 25 - 40 lbs.
  • Dynamics AX, Hyper-V or NetApp experience is a plus.

EDUCATION/EXPERIENCE:
  • Associate degree in computer science or a related field OR at least 2 years of relevant experience in IT support or a similar role.

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