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Live Chat Support Agent Jobs in Minnesota (NOW HIRING)

krg technology inc

Customer Support

Saint Paul, MN

$17.25 - $22/hr

Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... live chat and internet response system (email). Additional Information Immediate Interview

krg technology inc

Customer Support

Saint Paul, MN

$17.25 - $22/hr

We are looking Customer Support @ St Paul, MN for the below mentioned . Kindly forward me your ... live chat and internet response system (email). Additional Information Immediate Interview

Anywhere

Supervisor Regional Support

Arden Hills, MN

... live exceptional lives. Essential Job Duties: Super Expectations: * Serve as the first point of ... Work with Agent Onboarding Team as needed to support agent onboarding process Transaction Support ...

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How much do live chat support agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for live chat support agent in Minnesota is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.44 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Minnesota?

For Live Chat Support Agent jobs in Minnesota, the most frequently searched job titles are:

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The top searched job categories for Live Chat Support Agent jobs in Minnesota are:

What cities in Minnesota are hiring for Live Chat Support Agent jobs?

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Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $38,847 per year, or $18.7 per hour.

Service Support Agent

Bloomington, MN

Johnson Health Tech Retail Inc
See more jobs at Johnson Health Tech Retail Incexternal

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 25 days ago

Job description

Description


Position Overview

Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don't have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately.


Responsibilities

Customer Service

Establish service, maintenance, contract call priorities and schedule accordingly.

Establish positive long-term relationships with customers and key members of commercial establishments

Assist customers on the phone, via email, and walk-ins(possibly live calls)

Assist the retail sales in resolving customer or store issues

Ensure that inventory is in stock before scheduling the service call and assist in ordering parts

Ensure that direct customer relationships are positive, productive and profitable


Service Support

Prepare reports as requested

Take all reasonable steps possible to minimize the amount of non-billable Service Technician time

Maintain cooperative working relationships with all company employees

Assist in the collections process for commercial and retail work performed by the service department

Ensure that we get the correct manufacturer warranty approvals before performing service work.

Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).

Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.

Forwarding service request to 3rd Party Service Providers, where we don't have Johnson Service technicians.

Miscellaneous office administrative duties

Additional duties assigned as needed

Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets

Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities


Requirements

Education:

High school degree or equivalent required


Experience:

1 - 2 years of customer service and or scheduling experience preferred


Other Requirements:

Advanced Microsoft Excel, Word, and Outlook skills necessary


Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities, including:

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more


Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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