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Live Chat Support Agent Jobs in Minnesota (NOW HIRING)

Robert Half

Customer Service Representative

Plymouth, MN · On-site

$19 - $24/hr

Responsibilities: * Assist customers through live chat and inbound phone conversations, providing timely support and clear answers to service and product-related questions. * Enter and update orders ...

krg technology inc

Customer Support

Saint Paul, MN · On-site

$17.25 - $22/hr

Customer Support Duration : Full Time Location : St Paul, MN Excellent written and verbal ... live chat and internet response system (email). Additional Information Immediate Interview

krg technology inc

Customer Support

Saint Paul, MN · On-site

$17.25 - $22/hr

We are looking Customer Support @ St Paul, MN for the below mentioned . Kindly forward me your ... live chat and internet response system (email). Additional Information Immediate Interview

Anywhere

Supervisor Regional Support

Arden Hills, MN

... live exceptional lives. Essential Job Duties: Super Expectations: * Serve as the first point of ... Work with Agent Onboarding Team as needed to support agent onboarding process Transaction Support ...

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All JobsLive Chat Support Agent JobsLive Chat Support Agent Jobs in Minnesota

Live Chat Support Agent information

See Minnesota salary details

$10

$18

$30

How much do live chat support agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat support agent in Minnesota is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.44 per hour, depending on experience, location, and employer.

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Minnesota?

For Live Chat Support Agent jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Minnesota look for?

The top searched job categories for Live Chat Support Agent jobs in Minnesota are:

What cities in Minnesota are hiring for Live Chat Support Agent jobs?

Cities in Minnesota with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,847 per year, or $18.7 per hour.

Customer Service Representative

Robert Half

Plymouth, MN • On-site

$19 - $24/hr

Temporary

Posted 25 days ago

Job description

We are looking for a Customer Service Representative to join a close-knit team in Plymouth, Minnesota within the wholesale distribution industry. This Long-term Contract opportunity offers hands-on training, a collaborative office environment, and the chance to support customers with product questions, order needs, and service solutions across chat and phone channels. The role is well suited for someone who stays organized in a fast-moving setting and takes pride in delivering accurate, responsive support. Candidates who perform well may have the opportunity to transition into a permanent position.
Responsibilities:
• Assist customers through live chat and inbound phone conversations, providing timely support and clear answers to service and product-related questions.
• Enter and update orders with accuracy, ensuring customer information, item details, and follow-up actions are recorded correctly.
• Guide customers on product selections and specifications, including answering questions about tile and related inventory offerings while identifying upselling opportunities.
• Manage several service requests at once while maintaining a detail-oriented, solutions-focused approach in a high-volume environment.
• Collaborate closely with team members during onboarding and daily operations, applying side-by-side training and feedback to build confidence across communication channels.
• Transition from chat support into call handling as training progresses, using established service practices to resolve issues effectively.
• Partner with customer service and store operations colleagues to help maintain smooth service coverage and support broader team needs when required.
• Follow through on open issues, provide updates as needed, and help create a positive customer experience through dependable, attentive service.• Prior experience in customer service, call center support, or a similar client-facing role.
• Comfort handling customer interactions through live chat and inbound telephone support.
• Background in order entry or processing customer requests within business systems.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Demonstrated problem-solving ability and sound judgment when addressing customer concerns.
• Ability to balance multiple priorities in a fast-paced environment without sacrificing accuracy.
• High attention to detail and a consistent track record of following tasks through to completion.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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