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Chat Email Jobs in Indiana (NOW HIRING)

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting

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All JobsChat Email JobsChat Email Jobs in Indiana

Chat Email information

See Indiana salary details

$68K

$97.8K

$138.5K

How much do chat email jobs pay per year?

As of Jun 12, 2026, the average yearly pay for chat email in Indiana is $97,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by Chat Email Support Specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What are Chat Email jobs?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a Chat Email Support Specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
What are the most commonly searched types of Chat Email jobs in Indiana? The most popular types of Chat Email jobs in Indiana are:
What are popular job titles related to Chat Email jobs in Indiana? For Chat Email jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Email jobs in Indiana look for? The top searched job categories for Chat Email jobs in Indiana are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 43% Full Time, 41% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $97,773 per year, or $47 per hour.

Customer Service Representative

Refreshed Tech

Ashley, IN

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

The Customer Service Representative (CSR) is responsible for delivering exceptional customer support in a high-volume, fast-paced call center environment. This role serves as the primary point of contact for customers across multiple channels including phone, email, and chat On-Site at our Corporate office in Ashley, Indiana.
The CSR handles inquiries related to order status, delivery updates, product questions, and issue resolution. This position requires strong communication skills, attention to detail, and the ability to efficiently manage a high volume of interactions while maintaining a positive customer experience.
Essential Duties, Functions and Responsibilities:
  • Handle inbound and outbound customer interactions via phone, email, and chat. in Whatnot and TikTok platforms.
  • Provide accurate information regarding orders, shipments, delivery timelines, and product inquiries.
  • Resolve customer issues including delays, damaged items, incorrect shipments, and general service concerns.
  • Maintain professionalism and empathy in all customer interactions.
  • Track and update customers on order status and delivery progress.
  • Coordinate with internal teams (warehouse, logistics, e-commerce) to resolve delivery-related issues.
  • Ensure adherence to company policies, customer service standards, and communication guidelines.
  • Escalate complex or unresolved issues to Customer Service Lead or Supervisor as needed.

Competencies/Skills/Abilities:
  • Excellent interpersonal and customer service skills. Ensure consistent, high-quality customer experience across all communication channels.
  • Ability to resolve escalated customer issues with professionalism and urgency.
  • Handle inbound and outbound customer interactions via phone, email, and chat formats
  • Maintain accurate documentation of customer interactions in CRM systems.Meet or exceed daily and weekly performance metrics, including:
  • Response Time
  • First Contact Resolution (FCR)
  • Customer Satisfaction (CSAT)

Required Education and Experience:
  • High school diploma or equivalent
  • 1+ year of customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Ability to multitask and navigate multiple systems simultaneously
  • Comfortable working in a high-volume, fast-paced environment
  • Basic computer proficiency (CRM systems, email, chat platforms)

Benefits:
  • Full Time 8:00am - 5:00pm
  • Health insurance with Company contribution
  • Health savings account
  • Vision insurance
  • Dental insurance
  • Company Funded Life insurance
  • 401(k) matching
  • AD amp;D insurance
  • Disability insurance
  • Paid holidays
  • Paid time off
  • Employee discount
  • Employee assistance program

Work Environment:
Work is typically performed at our Corporate office, indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.

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