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Chat Email Jobs in Indiana (NOW HIRING)

GE Appliances

Technical Support Specialist

Elkhart, IN · On-site

Routine office-based tasks include call handling (may also include SMS/MMS & Chat), e-mail, and documentation. * Field-based tasks include hands-on training and service support. * Must be able to ...

ShipMonk

Sr. Customer Service Representative

New Albany, IN

$17.75 - $24.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations. * Forge strong partnerships with our ...

ShipMonk

Sr. Customer Service Representative

New Albany, IN

$17.75 - $24.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations. * Forge strong partnerships with our ...

RevOne Companies

Client Care Specialist

Greenwood, IN · On-site

$15.50 - $20.50/hr

The role involves communicating directly with clients through various channels (e.g., phone, email, chat) and acting as the liaison between clients and internal teams to meet clients' needs.

RevOne Companies

Client Care Specialist

Greenwood, IN · On-site

$16 - $19/hr

The role involves communicating directly with clients through various channels (e.g., phone, email, chat) and acting as the liaison between clients and internal teams to meet clients' needs.

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Showing results 1-20

All JobsChat Email JobsChat Email Jobs in Indiana

Chat Email information

See Indiana salary details

$68K

$97.8K

$138.5K

How much do chat email jobs pay per year?

As of Jun 12, 2026, the average yearly pay for chat email in Indiana is $97,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by Chat Email Support Specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What are Chat Email jobs?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a Chat Email Support Specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
What are the most commonly searched types of Chat Email jobs in Indiana? The most popular types of Chat Email jobs in Indiana are:
What are popular job titles related to Chat Email jobs in Indiana? For Chat Email jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Email jobs in Indiana look for? The top searched job categories for Chat Email jobs in Indiana are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 43% Full Time, 41% Part Time, 1% Temporary, 13% Contract, and 1% Nights. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $97,773 per year, or $47 per hour.
Seasonal Call Center Team Member/Lead

Seasonal Call Center Team Member/Lead

Jackson Hewitt Tax Service, Inc.

Anderson, IN

$13 - $16/hr

Other

Posted 28 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

137th of 138 rated financial services

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
Seasonal Tax Call Center Represenative/Lead
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you.
What You'll Do:
  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.
Tax Revenue Customer Service Representative
Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.
Key Responsibilities:
  • Respond to various tax inquiries.
  • Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
  • Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

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