Las Vegas, NV · Remote
$14 - $19.25/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Las Vegas, NV · Remote
$14 - $19.25/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Albuquerque, NM · Remote
$14 - $19.50/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Albuquerque, NM · Remote
$14 - $19.50/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Sioux Falls, SD · Remote
$14.50 - $20/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
Sioux Falls, SD · Remote
$14.50 - $20/hr
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and ...
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
Quick apply
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
Atlanta, GA · Hybrid
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Quick apply
Atlanta, GA · Hybrid
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
Cleveland, OH · On-site
If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
The CHAT Program Manager is responsible for overseeing and managing grant deliverables and has ... Bachelor's degree required, or an Associate's degree with an equivalent combination of education ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
ADP is hiring an Associate Client Support Consultant for our Chat Team. Position is hybrid, working in the office 3 days a week and from home 2 days a week. (This might vary during training) * Are ...
Chat Systems Administrator I Location: Shaw AFB, SC This position is pending contract award. Job ... DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or ...
Chat Systems Administrator I Location: Shaw AFB, SC This position is pending contract award. Job ... DoDM 8140 IAT Level 2 (Security+) or higher ; and Microsoft Certified Solution Associate (MCSA) or ...
Orlando, FL · Remote
$18 - $18.50/hr
In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. What you'll do at Insight
Quick apply
Orlando, FL · Remote
$18 - $18.50/hr
In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. What you'll do at Insight
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
Dallas, TX · Hybrid
$165.20K/yr
If this sounds exciting to you, let's chat! Associate UX / IA Director You are the strategy and measurement anchor for clients trying to make better decisions with their data. The work spans ...
Dallas, TX · Hybrid
$165.20K/yr
If this sounds exciting to you, let's chat! Associate UX / IA Director You are the strategy and measurement anchor for clients trying to make better decisions with their data. The work spans ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
Dallas, TX · On-site
$165.20K/yr
If this sounds exciting to you, let's chat! Associate UX / IA Director You are the strategy and measurement anchor for clients trying to make better decisions with their data. The work spans ...
Dallas, TX · On-site
$165.20K/yr
If this sounds exciting to you, let's chat! Associate UX / IA Director You are the strategy and measurement anchor for clients trying to make better decisions with their data. The work spans ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
$10.82 - $12.85
7% of jobs
$14.85 is the 25th percentile. Wages below this are outliers.
$12.85 - $14.88
18% of jobs
$14.88 - $16.91
18% of jobs
The median wage is $17.42 / hr.
$16.91 - $18.95
27% of jobs
$19.81 is the 75th percentile. Wages above this are outliers.
$18.95 - $20.98
11% of jobs
$20.98 - $23.01
3% of jobs
$23.01 - $25.04
2% of jobs
$25.04 - $27.08
2% of jobs
$27.08 - $29.11
5% of jobs
$29.11 - $31.14
3% of jobs
$31.14 - $33.17
3% of jobs
$10
$19
$33
| Aspect | Chat Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; often requires customer service experience |
| Work Environment | Online or remote chat platforms, digital communication tools | Call centers, retail, or office settings, phone and in-person interactions |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, banking, and service industries |
| Search & Comparison Intent | Often compared for digital communication roles | Compared for traditional customer support roles |
While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.
Las Vegas, NV • Remote
$14 - $19.25/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 27 days ago
About this role Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!
In this role, team members handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via phone, email, cases and live chat. Associates navigate multiple internal software applications while conversing with customers to clarify needs, identify root cause of issues and resolve outstanding inquiries. They identify and report trends that lead to improvements in our products, services, processes and websites.
Responsibilities Team members will: Handle inquiries across multiple communication channels. Use internal software to manage and resolve issues. Identify root causes and provide resolutions.
Report trends to drive product and process improvements. Qualifications & Success Criteria High School Graduate or GED. Achieve established quality, availability and productivity objectives.
Committed to ongoing personal development. Mentor others by sharing knowledge. Work productively both independently and in a team environment.
Demonstrate solid multitasking and organizational skills. Benefits Potential to earn a quarterly functional bonus based on individual performance. Vacation accrual starting on day one, plus company‐designated and floating holidays.
401K with employer matched contributions. Healthcare (medical, dental, and vision) coverage starting day one. Quarterly performance reviews with a culture of internal advancement.
Work from home position with necessary assets provided by the company. EEO Statement Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Applicants are considered regardless of any classification protected by applicable laws.
Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require accommodation in our application process, contact accommodations.ta@cengage.com. #J-18808-Ljbffr
