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Chat Associate Jobs (NOW HIRING)

Further

Product Manager

Cleveland, OH · On-site

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...

Further

Product Manager

Cleveland, OH · Hybrid

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...

Further

Product Manager

Dallas, TX · Hybrid

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...

Further

Product Manager

Dallas, TX · Hybrid

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced ...

Foundever

$17/hr

Associates are responsible for following banking, security, privacy, and compliance regulations ... Experience in chat, banking, financial services, or contact center * environments preferred

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... National Veterinary Associates is a leading global pet care organization united in the love of ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... National Veterinary Associates is a leading global pet care organization united in the love of ...

Further

Data & Analytics Strategy

Atlanta, GA · Hybrid

If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...

Further

Data & Analytics Strategy

Cleveland, OH · On-site

If this sounds exciting to you, let's chat! Associate Strategy Director You'll sit at the intersection of strategy, data, and client impact, shaping the firm's growth, maturing its offerings, and ...

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Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsChat Associate Jobs

Chat Associate information

See salary details

$10

$19

$33

How much do chat associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

More about Chat Associate jobs

What cities are hiring for Chat Associate jobs?

Cities with the most Chat Associate job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Chat Associate jobs?

States with the most job openings for Chat Associate jobs include:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,327 per year, or $19.9 per hour.

Product Manager

Further

Cleveland, OH • On-site

Full-time

Re-posted 20 hours ago

Job description

WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.
Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat!
Associate Product Director
This is a unique opportunity to join Further's Technology and Product Innovation team, working at the intersection of advanced AI technology. The team focuses on building AI-enabled products that accelerate our clients' business outcomes and deliver exceptional experiences. You will partner with stakeholders across the business to shape needs, translate them into product capabilities, and ensure successful delivery through effective collaboration with engineering teams. You will sit in our headquarters in Dallas, TX or Cleveland, OH on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays.
What experience should you have:
  • 10-15 years of product management experience or similar product-focused roles.
  • Experience leading end-to-end product lifecycle activities, from strategy to delivery.
  • Experience with at least one AI-powered digital product or platform.
  • Ability to translate business needs into product features with clear value propositions.
  • Strong analytical, communication, and stakeholder management skills.
  • Demonstrated ability to lead teams, drive decisions, and solve problems across multiple groups.

Nice to Have:
  • Experience in agile product development environments.
  • Familiarity with data, analytics, or AI-driven product features.
  • Background in consulting or large-scale enterprise product delivery.
  • Exposure to design thinking, journey mapping, or innovation frameworks.

What you'll be doing in this role:
  • Drive the product vision, strategy, and roadmap for AI-enabled product initiatives.
  • Gather, prioritize, and translate customer and stakeholder needs into clear product requirements.
  • Understand, articulate and prioritize features based on the value, scope, risk and delivery constraints.
  • Lead cross-functional teams to ensure alignment on product goals, delivery timelines and value outcomes, and successful execution of product features and releases.
  • Engage with executive stakeholders to manage expectations and communicate product progress and outcomes.
  • Support backlog refinement, sprint planning, and release planning activities
  • Define and monitor product performance, collect feedback, and prioritize improvements based on user insights and business impact
  • Drive continuous improvement based on feedback, data, and performance insights

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.
Apply today or check out all our opportunities!
#LI-HybridApplicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position.
By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.

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