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Chat Associate Jobs in North Carolina (NOW HIRING)

Lowe's

Refunds Associate

North Wilkesboro, NC · On-site

$14.25 - $19.25/hr

The Refunds Associate must deliver accurate, effective, customer-centric support across multiple channels of communication (i.e., phone, email and chat) while supporting key internal business ...

Duncan-Parnell

Customer Service Associate

Charlotte, NC · On-site

$14.25 - $19.50/hr

Customer Service Associate We are seeking a Customer Service Associate to join our growing team ... This role serves as a primary point of contact for customers by phone, email, chat, and in person ...

Brilliant Earth

Sales Associate, Jewelry

Charlotte, NC

$19 - $21/hr

Sales Associate, Jewelry (Jewelry Consultant) - Charlotte, North Carolina Our Jewelry Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Charlotte, NC · On-site

$19 - $21/hr

Sales Associate, Jewelry (Jewelry Consultant) - Charlotte, North Carolina Our Jewelry Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

Brilliant Earth

Sales Associate, Jewelry

Charlotte, NC · On-site

$19 - $21/hr

Sales Associate, Jewelry (Jewelry Consultant) - Charlotte, North Carolina Our Jewelry Consultants ... Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ...

botsplash

Client Success Associate

Charlotte, NC · On-site

Client Success Associate US - Charlotte Business Team Full time Salary We are seeking a passionate ... Chat, Facebook, Video and others. We are a bootstrapped, profitable company and located in the ...

Duncan Parnell

Customer Service Associate

Charlotte, NC · On-site

$13.50 - $18.75/hr

We are seeking a Customer Service Associate to join our growing team ... This role serves as a primary point of contact for customers by phone, email, chat, and in person ...

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All JobsChat Associate JobsChat Associate Jobs in North Carolina

Chat Associate information

See North Carolina salary details

$9

$18

$30

How much do chat associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for chat associate in North Carolina is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.80 per hour, depending on experience, location, and employer.

What is a chat associate?

Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.

What are the key skills and qualifications needed to thrive as a chat associate, and why are they important?

To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.

What are some common challenges faced by chat associates when handling multiple customer conversations simultaneously?

Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.

What is the difference between Chat Associate vs Customer Service Representative?

AspectChat AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; often requires customer service experience
Work EnvironmentOnline or remote chat platforms, digital communication toolsCall centers, retail, or office settings, phone and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentOften compared for digital communication rolesCompared for traditional customer support roles

While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.

What are the most commonly searched types of Chat jobs in North Carolina?

The most popular types of Chat jobs in North Carolina are:

What cities in North Carolina are hiring for Chat Associate jobs?

Cities in North Carolina with the most Chat Associate job openings:

Chat Associate jobs near you
Infographic showing various Chat Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,558 per year, or $18.1 per hour.

Online Sales Associate

Charlotte, NC • On-site

DIAMONDS DIRECT MANAGEMENT LLC
See more jobs at DIAMONDS DIRECT MANAGEMENT LLCexternal

$13.25 - $18/hr

Full-time

Re-posted 11 days ago

Job description

Online Customer Sales Associate responds accurately and efficiently to our customer’s needs. You will contribute to improving the overall customer experience online and in-store while assisting the customer with purchases, feedback, and more with good judgment and a sense of urgency. The ideal candidate has excellent communication skills, is passionate about Diamonds Direct and our products, has genuine empathy, and can proudly represent our brand. 

WHAT MAKES YOU A GREAT FIT:

  • Experience working with luxury products preferred
  • Determine and shift priorities quickly.
  • Examine interactions both strategically and tactically.
  • 3+ Years with a proven track record of working in a customer-facing role
  • Excellent organizational skills to manage deadlines, follow-through, customer deliverables and detail-oriented
  • A self-starter, self-initiator
  • Able to “wear many hats,” remains flexible, stays positive, self-motivated, and resourceful.
  • Strong written and verbal communication skills
  • Ability to accurately type, respond and utilize software efficiently (Microsoft word, outlook, excel, windows, live chat, etc.)
  • Multi-task while being attentive to customers and remaining flexible to the needs of the business
  • Work as part of a team to complete tasks and solve problems but is comfortable with taking the initiative independent of direct supervision.
  • Assist and research issues such as sales, returns, replacements, refunds, delivery status, repairs, back-order inquiries, problem resolution, and any other issues that may arise for online customers.
  • Demonstrate strong product knowledge, keeping current on new products, trends, and stock availability. 
  • Work as a liaison between customers and store locations. 
  • Audit website merchandise and keep up-to-date inventory and alert team on low-stock items
  • Testing website functionality when new products are uploaded  
  • Answer and provide customer information/inquiries via email, live chat, and occasionally phone.
  • Research required information using available resources.
  • Manage and support customers in sales, product information, service, and care. 
  • Organize and report feedback in a concise and constructive manner
  • Process and resolve issues according to the procedure and escalate priority issues.
  • Assist with the development and maintenance of customer education materials
  • Assess customer workflows and assist in improving the customer experience
  • Special projects for longer lead/process changes through customer service, marketing, digital, merchandising, and stores. 
  • Perform other duties and projects as assigned

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