... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
... chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They ...
Sales Associate
$13.75 - $18.75/hr
CHAT TO APPLY
Sales Associate
$13.75 - $18.75/hr
CHAT TO APPLY
Internet Sales Associate Benefits: * Competitive compensation, based on experience * Health, dental ... Respond promptly to internet leads, phone inquiries, and chat messages * Build rapport with ...
Quick apply
Internet Sales Associate Benefits: * Competitive compensation, based on experience * Health, dental ... Respond promptly to internet leads, phone inquiries, and chat messages * Build rapport with ...
Entry Level Sales Associate
Louisa, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Louisa, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Hopewell, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Hopewell, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Colonial Heights, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Colonial Heights, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Williamsburg, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Williamsburg, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Claremont, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Claremont, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Petersburg City, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Petersburg City, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
West Point, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
West Point, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
West Point, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
West Point, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Claremont, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Claremont, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Tappahannock, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Tappahannock, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Ashland, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Petersburg, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Quick apply
Entry Level Sales Associate
Petersburg, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Hopewell, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Hopewell, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Louisa, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Louisa, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Bowling Green, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Entry Level Sales Associate
Bowling Green, VA · Hybrid
$65K/yr
As a Sales Associate, you play a pivotal role in helping families protect their assets and secure ... During the overview, you'll have the chance to chat with our team members and ask any questions.
Chat Associate information
See Virginia salary details
$10.72 - $12.74
7% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$12.74 - $14.75
18% of jobs
$14.75 - $16.77
18% of jobs
The median wage is $17.27 / hr.
$16.77 - $18.78
27% of jobs
$19.64 is the 75th percentile. Wages above this are outliers.
$18.78 - $20.80
11% of jobs
$20.80 - $22.81
3% of jobs
$22.81 - $24.83
2% of jobs
$24.83 - $26.84
2% of jobs
$26.84 - $28.86
5% of jobs
$28.86 - $30.87
3% of jobs
$30.87 - $32.89
3% of jobs
$10
$19
$32
How much do chat associate jobs pay per hour?
As of May 28, 2026, the average hourly pay for chat associate in Virginia is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.48 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Chat Associate, and why are they important?
To thrive as a Chat Associate, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding multitasking abilities, patience, and problem-solving skills help you stand out in this role. These skills ensure prompt, clear, and effective customer support, leading to higher satisfaction and efficient issue resolution.
What are some common challenges faced by Chat Associates when handling multiple customer conversations simultaneously?
Chat Associates often manage several customer chats at once, which requires strong multitasking and organizational skills. Balancing multiple conversations can be challenging, especially when customers have urgent or complex issues. Success in this role often depends on the ability to prioritize inquiries, maintain clear and courteous communication, and use internal resources efficiently to resolve questions quickly. Team collaboration is also essential, as Chat Associates may need to escalate issues to supervisors or work with other departments to ensure timely resolutions.
What are Chat Associates?
Chat Associates are professionals who handle customer inquiries and support requests through online chat platforms. They assist customers by providing information, resolving issues, and guiding them through various processes related to products or services. Chat Associates typically work for companies in customer service departments, ensuring quick and efficient responses to customer needs. Their role requires excellent communication skills, problem-solving abilities, and familiarity with the company's offerings.
What is the difference between Chat Associate vs Customer Service Representative?
| Aspect | Chat Associate | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; often requires customer service experience |
| Work Environment | Online or remote chat platforms, digital communication tools | Call centers, retail, or office settings, phone and in-person interactions |
| Industry Usage | Common in e-commerce, tech support, and online services | Widespread across retail, telecom, banking, and service industries |
| Search & Comparison Intent | Often compared for digital communication roles | Compared for traditional customer support roles |
While both roles involve assisting customers, Chat Associates primarily handle online chat inquiries via digital platforms, whereas Customer Service Representatives may work through calls, in-person, or multiple channels. The roles overlap in credentials and industry usage, but differ mainly in communication medium and work environment.
What are the most commonly searched types of Chat jobs in Virginia? The most popular types of Chat jobs in Virginia are:
Remote Customer Support Associate (Monday - Friday, 11:00AM - 7:00PM EST)
Cengage GroupVirginia Beach, VA
$17/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 16 days ago
Job description
About this role Do you consistently demonstrate professionalism, attentiveness, compassion and courtesy to others? Are you dedicated to delivering a service experience that endears customers to proudly reference our products and services? If so, this position may be for you!
In this role, team members handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels such as phone, email, cases and live chat. Associates navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries. They identify and report on trends that lead to improvements to our products, services, processes and websites.
Successful team members will Achieve established quality, availability and productivity objectives to ensure overall success. Be committed to ongoing personal development. Build in to others' success by sharing acquired knowledge through mentoring opportunities.
Thrive in a team environment and also possess the ability to work productively and independently. Demonstrate solid multi‐tasking and organizational skills. Possess a High School Graduate or GED.
Benefits Potential to earn a quarterly functional bonus based on individual job performance. Vacation accrual starting on day one, plus company‐designated and floating holidays throughout the year. 401K with employer matched contributions.
Healthcare (medical, dental, and vision) coverage starting day one. Quarterly performance reviews with a strong culture of internal advancement. A work‐from‐home position where the necessary job assets are provided by the company.
Compensation Hourly Compensation: $17.00 At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding total rewards package designed to support and empower our employees. Cengage Group is committed to working with broad talent pools to attract and hire strong and highly qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities, including during our job application process. If you are an applicant with a disability and require reasonable accommodation, please contact accommodations.ta@cengage.com. Warning Be aware of targeted recruitment scams perpetrated by bad actors falsely claiming to represent Cengage Group.
Note that Cengage will always interview candidates via live in‐person meetings, phone calls and video calls before an offer is extended. Also, verify that any communication comes from an @cengage.com email address. #J-18808-Ljbffr