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Chat Agent Jobs in Madison, WI (NOW HIRING)

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Excellent hospitality and communication skills through phones and online chat. * Technical understanding of bicycles and bicycle repair. * Comfortable working with multiple computer programs and ...

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

Excellent hospitality and communication skills through phones and online chat. * Technical understanding of bicycles and bicycle repair. * Comfortable working with multiple computer programs and ...

Park Bank

At Your Service Representative

Madison, WI · On-site

$16 - $22/hr

They will speak and live-chat with clients, listen to them to gain a thorough understanding of their needs, and offer solutions and keep client experience & satisfaction at the core of every decision ...

First Mid

Customer Support Center Agent I

Janesville, WI · On-site

$17.50 - $19.62/hr

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.

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All JobsChat Agent JobsChat Agent Jobs in Madison, WI

Chat Agent information

See Madison, WI salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat agent in Madison, WI is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Madison, WI as of August 2026, with employment types broken down into 75% Full Time, 18% Part Time, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $35,936 per year, or $17.3 per hour.

Customer Support Representative

Johnson Health Tech Retail Inc

Cottage Grove, WI

$15.25 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Description


Position Overview

Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.


Responsibilities

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

Maintain good attendance and adherence to schedule.

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

Support multiple queues.

Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

Create parts orders; dispatch service technicians; collect billing information.

Document and maintain comprehensive customer case records.

Efficiently utilize tools and resources

Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

Promote a positive and collaborative team atmosphere with co-workers.

Build and maintain working knowledge of products.

Complete all required training and ongoing education.

Other duties as assigned


Requirements

Education:

Minimum high school diploma or equivalent required


Experience:

Demonstrated customer service experience required

Minimum of 1 year call center experience preferred


Other Requirements:

Working knowledge and experience with Microsoft Office suite or comparable software

Excellent written and verbal communication skills

Think critically to analyze and solve problems



Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs


Equal Opportunity Employer, including Veterans and Individuals with Disabilities

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