ZipRecruiter

Log In

1

Chat Agent Jobs in Madison, WI (NOW HIRING)

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN (PT) Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time ...

The Long Agency

Life Insurance Sales Agent

Madison, WI · On-site +1

$30K - $160K/yr

As a Life Insurance Sales Agent with the Long Agency, you will work with individuals and families who have requested information about life insurance coverage. This is a consultative sales role ...

Acara Solutions

Accounting Clerk

Janesville, WI

$18/hr

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are ...

New

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our ...

Envoy Air

Part Time Customer Service Agent

Madison, WI · On-site

$18.58/hr

As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time Full Time ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

Airport Customer Service Agent - MSN (PT) Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in ...

Unifi

Airport Customer Service Agent - MSN (PT)

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN (PT) Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time ...

previous pagenext page

Showing results 21-40

All JobsChat Agent JobsChat Agent Jobs in Madison, WI

Chat Agent information

See Madison, WI salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat agent in Madison, WI is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Madison, WI?

The most popular types of Chat Agent jobs in Madison, WI are:

What are popular job titles related to Chat Agent jobs in Madison, WI?

For Chat Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Madison, WI look for?

The top searched job categories for Chat Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Chat Agent jobs?

Cities near Madison, WI with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Madison, WI as of August 2026, with employment types broken down into 75% Full Time, 18% Part Time, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $35,936 per year, or $17.3 per hour.

Airport Customer Service Agent - MSN (PT)

Unifi

Madison, WI • On-site

$15.50 - $21/hr

Part-time

Re-posted 29 days ago

Job description

General information
Job Title
Airport Customer Service Agent - MSN (PT)
Date
Tuesday, June 2, 2026
Entity
Unifi Aviation, LLC
State
Wisconsin
City
Madison
Base Pay Rate:
$ 17.00
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Apply