ZipRecruiter

Log In

1

Chat Agent Jobs in Madison, WI (NOW HIRING)

Hiebing

AI Agent Developer Intern

Madison, WI · On-site

$15/hr

Hands-on experience with Next.js, React, Vercel Chat SDK and AI Gateway * Proficiency with modern AI-assisted development tools and environments * Familiarity with agent orchestration and iterative ...

Hiebing

AI Agent Developer Intern

Madison, WI · On-site

Hands-on experience with Next.js, React, Vercel Chat SDK and AI Gateway * Proficiency with modern AI-assisted development tools and environments * Familiarity with agent orchestration and iterative ...

Unifi

Airport Customer Service Agent - MSN

Madison, WI · On-site

$15.50 - $21/hr

General information Job Title Airport Customer Service Agent - MSN Date Tuesday, June 2, 2026 Entity Unifi Aviation, LLC State Wisconsin City Madison Base Pay Rate: $ 17.00 Full/Part Time Full Time ...

next page

Showing results 1-20

All JobsChat Agent JobsChat Agent Jobs in Madison, WI

Chat Agent information

See Madison, WI salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat agent in Madison, WI is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Madison, WI?

The most popular types of Chat Agent jobs in Madison, WI are:

What are popular job titles related to Chat Agent jobs in Madison, WI?

For Chat Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Madison, WI look for?

The top searched job categories for Chat Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Chat Agent jobs?

Cities near Madison, WI with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Madison, WI as of August 2026, with employment types broken down into 75% Full Time, 18% Part Time, and 7% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $35,936 per year, or $17.3 per hour.

AI Agent Developer Intern

Hiebing

Madison, WI • On-site

$15/hr

Part-time, Internship

Posted 13 days ago

Job description

We are seeking a curious, motivated, and innovative AI Agent Developer Intern who is eager to build intelligent solutions in a fast-paced, collaborative team environment. Our team values learning, support, and innovation, creating a culture where developers can grow, contribute, and have fun doing great work.
What We're Looking For:
The ideal candidate is passionate about artificial intelligence, automation, and emerging technologies. They enjoy solving complex problems, experimenting with new tools, and collaborating with others to bring ideas to life. As an AI Agent Developer Intern, you will help design, build, test, and optimize AI-powered agents, copilots, and workflow automations. You'll gain hands-on experience working with modern AI platforms, large language models (LLMs), APIs, and low-code/no-code tools while partnering with experienced front-end and back-end developers, data analysts, strategists, and business stakeholders.
Required Skills & Experience:
  • Basic programming experience in JavaScript and/or Python
  • Basic understanding of MCP and A2A protocols for AI agents
  • Familiarity with APIs, data structures, and web technologies
  • Proficiency with Git, npm and modern development workflows
  • Strong problem-solving, troubleshooting, and analytical thinking skills
  • Familiarity with prompt engineering and AI-assisted development tools
  • Self-motivated with a passion for learning emerging technologies and growing in a collaborative, team-oriented environment
  • Strong communication skills with the ability to identify workflow challenges, pain points, and automation opportunities through stakeholder discussions

Preferred Skills:
  • Working knowledge of Microsoft Copilot Studio, Power Platform, Power Automate, Azure Functions, or similar workflow tools
  • Demonstrated ability to build AI projects, chatbots, assistants, and workflow automations
  • Experience designing AI agent personas, roles, knowledge domains, and guardrails
  • Expertise in matching AI models to specific tasks, workflows, and business objectives
  • Hands-on experience with Next.js, React, Vercel Chat SDK and AI Gateway
  • Proficiency with modern AI-assisted development tools and environments
  • Familiarity with agent orchestration and iterative workflow frameworks, such as LangChain

The Details:
  • Location: Madison, WI (Candidates must be located in Wisconsin)
  • Start Date: August 2026
  • End Date: December 2026
  • Pay: $15/hour
  • Work environment: Hybrid, open-office setting
  • Hours: We'd love for you to work 40 hours/week, but we're flexible if you need part-time

This is an excellent opportunity to sharpen your development skills while working on real-world projects in a supportive and innovative environment.
Ready to grow your development career? Let's make it happen!

Apply