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Chat Agent Jobs in Appleton, WI (NOW HIRING)

Bergstrom Auto

Guest Services Agent

Neenah, WI · On-site

$17/hr

Guest Services Agent Guest Services - Neenah, WI 54956 Overview Position Type Full Time Description ... Determine requirements by working with guests via the phone, email and chat-to-text * Answer ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

BERGSTROM AUTO

Guest Services Agent

Neenah, WI

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$14.75 - $19.75/hr

Airport Customer Service Agent - ATW Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect ...

Jewelers Mutual Group

Customer Care Sales Agent

Neenah, WI · On-site

$16 - $21.25/hr

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire * Proficiency in Microsoft Office and Outlook * Proficiency in typing and navigating multiple systems and ...

Jewelers Mutual Group

Customer Care Sales Agent

Neenah, WI · On-site

$16 - $21.25/hr

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire * Proficiency in Microsoft Office and Outlook * Proficiency in typing and navigating multiple systems and ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Robert Half

Customer Service Representative

Oshkosh, WI · On-site

$18 - $19/hr

The role will be primarily focused on online chat and video chat support, assisting customers with questions, service requests, account needs, and everyday financial solutions. You'll also assist ...

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Chat Agent information

See Appleton, WI salary details

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How much do chat agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for chat agent in Appleton, WI is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

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The most popular types of Chat Agent jobs in Appleton, WI are:

What job categories do people searching Chat Agent jobs in Appleton, WI look for?

The top searched job categories for Chat Agent jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Chat Agent jobs?

Cities near Appleton, WI with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Appleton, WI as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $34,798 per year, or $16.7 per hour.

Guest Services Agent

Neenah, WI • On-site

Bergstrom Auto
See more jobs at Bergstrom Autoexternal

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Guest Services Agent

Guest Services - Neenah, WI 54956

Overview

Position Type Full Time

Description Customer Service Scheduler

Bergstrom Quest Training Center - Neenah, WI WHAT YOU'LL DO

  • Determine requirements by working with guests via the phone, email and chat-to-text
  • Answer inquiries by clarifying desired information, researching, location and providing information
  • Answer incoming phone calls in a prompt, polite, professional manner
  • Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
  • Sell additional services by recognizing opportunities for scheduled maintenance package
  • Refer guest complaints to appropriate dealership team member as necessary for resolution
  • Maintain guest information database by entering and updating guest information

Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; 3-4 early shifts of 8:00 am to 4:00 pm or 9:00 am to 5:00 pm and 2-3 late shifts of 10:00 am to 6:00 pm each week; 100% on site - no remote work available. Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)

Who's Right for the Job?
  • Upbeat and positive personality
  • Active listening skills
  • Ability to provide excellent guest service
  • Strong communication skills
  • Ability to build relationships with team members and guests
Qualifications Our Commitment to You
  • Competitive compensation!
  • Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
  • Two weeks of PTO upon start date (for FT team members)
  • Discounts on vehicles, service, and parts
  • 401(k) with company match for FT team members
  • Paid Holidays (for FT team members)
  • Wellness Program
  • Free Team Member Clinic
  • Free Health Coach
  • Employee Assistance Program
  • Employee Referral Program
  • Training and opportunities for career growth and advancement
What Makes Bergstrom Different
  • Wisconsin's largest automotive group and is a top 50 automotive dealer in the US
  • Established in 1982 in Neenah WI
  • 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
  • 39 dealerships representing 36 brands
  • Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
  • Received Glassdoor's "Best Places to Work" award
  • Recognized by the Better Business Bureau and Time Magazine
  • We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin

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