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Chat Agent Jobs in Appleton, WI (NOW HIRING)

Unifi

Airport Customer Service Agent - ATW

Appleton, WI

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

BERGSTROM AUTO

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Jewelers Mutual Group

Customer Care Sales Agent

Neenah, WI · On-site

$16 - $21.25/hr

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire * Proficiency in Microsoft Office and Outlook * Proficiency in typing and navigating multiple systems and ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Alera Group

Customer Service Agent

Appleton, WI · On-site

$15 - $20.25/hr

OVERVIEW Alera Group is looking for a Commercial Lines Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit ...

Alera Group

Customer Service Agent

Green Bay, WI · On-site

$15 - $20.25/hr

OVERVIEW Alera Group is looking for a Commercial Lines Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit ...

MDS Communications

Call Center Agent

Oshkosh, WI · On-site

$15 - $16/hr

Job DetailsLevel: EntryJob Location: WI - Oshkosh, WI 54901Education Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center ...

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All JobsChat Agent JobsChat Agent Jobs in Appleton, WI

Chat Agent information

See Appleton, WI salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for chat agent in Appleton, WI is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Appleton, WI? The most popular types of Chat Agent jobs in Appleton, WI are:
What job categories do people searching Chat Agent jobs in Appleton, WI look for? The top searched job categories for Chat Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Chat Agent jobs? Cities near Appleton, WI with the most Chat Agent job openings:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Appleton, WI as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,798 per year, or $16.7 per hour.

Freight Agent (Independent Contractor)

Primary Companies

Brillion, WI

Other

Posted 27 days ago

Job description

About Primary Freight
Primary Freight is a freight brokerage with eight agent branches across the United States. As part of Primary Companies, we work alongside our asset based trucking operations, pallet manufacturing, and sawmill divisions to offer customers complete logistics solutions.


About the Role
We are looking for experienced Freight Agents to join our network as independent contractors. This is a 1099 contract position, not a W2 employee role, and compensation is 100% commission with no base pay. We state this upfront because this structure works best for agents who already have freight experience and an existing or transferable book of business.


As a Freight Agent, you bring your customer relationships and book the freight. Primary Freight provides the back office, technology, insurance, and carrier network so you can focus on moving loads and growing your accounts.


Day to Day Responsibilities

  • Prospect and contact potential shipping customers to build client relationships
  • Quote, book, and manage shipments from pickup through delivery
  • Negotiate rates with carriers and customers
  • Track loads and communicate proactively with shippers and carriers
  • Complete shipment documentation and resolve transit issues as they arise


What Primary Freight Provides

  • Cargo and liability insurance coverage
  • DAT load posting access and Truckstop login
  • Carrier onboarding and tracking software with access to 40,000+ vetted carriers
  • Company email, TMS access, and LTL portal access
  • EDI and customer portal capability
  • Customer invoicing, collections, and back office support
  • Orientation, training, and support transitioning existing customers
  • Fast carrier setup for new contracts


Qualifications

  • 2+ years of experience in freight brokerage, logistics, or transportation (required)
  • An existing or transferable book of business, or demonstrated ability to build one
  • Working knowledge of freight brokerage operations and carrier negotiation
  • Strong communication, negotiation, and problem solving skills
  • Background in customer service and account management


How Pay Works
This role operates on a revenue share model. You keep a percentage of the gross margin on every delivered load. Primary Freight's share covers the services we provide on your behalf, including insurance, TMS and load board software, carrier vetting and onboarding, customer invoicing, collections, and back office support. There are no fees, no startup costs, and nothing to purchase. You are never charged for the tools or support.

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