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Chat Agent Jobs in Appleton, WI (NOW HIRING)

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Bergstrom Auto

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

BERGSTROM AUTO

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$14.75 - $19.75/hr

Airport Customer Service Agent - ATW Unifi Aviation, LLC is seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect ...

Jewelers Mutual Group

Customer Care Sales Agent

Neenah, WI · On-site

$16 - $21.25/hr

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire * Proficiency in Microsoft Office and Outlook * Proficiency in typing and navigating multiple systems and ...

Jewelers Mutual Group

Customer Care Sales Agent

Neenah, WI · On-site

$16 - $21.25/hr

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire * Proficiency in Microsoft Office and Outlook * Proficiency in typing and navigating multiple systems and ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Monday, July 27, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

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All JobsChat Agent JobsChat Agent Jobs in Appleton, WI

Chat Agent information

See Appleton, WI salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for chat agent in Appleton, WI is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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For Chat Agent jobs in Appleton, WI, the most frequently searched job titles are:

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Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $34,798 per year, or $16.7 per hour.

Customer Service Representative - State Farm Agent Team Member

Tyler Wurtz - State Farm Agent

Menasha, WI • On-site

$35K - $45K/yr

Full-time

PTO

Re-posted 8 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a growing team of two. Before becoming an agent with State Farm, I worked in banking and later as a team member for a State Farm agent. That experience gave me a strong foundation in both customer service and the day-to-day operations of a successful agency.
I’m a graduate of University of Wisconsin, Green Bay. I’m married with three kids, and much of my time outside the office is spent traveling to their sporting events. I also enjoy golfing and hunting whenever I get the chance. I stay connected to the community by sponsoring a local baseball team and supporting youth athletics. Being involved locally is an important part of what we do.
Our agency offers PTO, training and development opportunities, and a strong focus on work-life balance. I believe in creating an environment where my team feels supported and set up for long-term success.
Our culture is built around accountability, strong communication, and self-motivation. I’m looking for someone who is great with customers and can confidently handle both everyday conversations and more challenging situations. The right person will have a strong internal drive and take initiative without needing constant direction. If you’re someone who is motivated, personable, and ready to take ownership of your role while growing your career, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Wurtz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.