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Chat Agent Jobs in Appleton, WI (NOW HIRING)

Primary Companies

Freight Agent

Brillion, WI · Remote

Commission About Primary Freight Primary Freight is a dynamic freight brokerage firm witheight agent branches across the U.S., specializing inefficient, customized logistics solutions. As part of ...

Primary Companies

Freight Agent

Brillion, WI · Remote

About Primary Freight Primary Freight is a dynamic freight brokerage firm witheight agent branches across the U.S., specializing inefficient, customized logistics solutions. As part of Primary ...

Primary Companies

Freight Agent

Brillion, WI · On-site

About Primary Freight Primary Freight is a dynamic freight brokerage firm with eight agent branches across the U.S., specializing in efficient, customized logistics solutions. As part of Primary ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Thursday, May 7, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15/hr

Airport Customer Service Agent - ATW Job Title: Airport Customer Service Agent - ATW Entity: Unifi Aviation, LLC State: Wisconsin City: Appleton Base Pay Rate: $15.00 Full/Part Time: Part Time Exempt ...

Bergstrom Auto

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

BERGSTROM AUTO

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Bergstrom Automotive

Guest Services Agent

Neenah, WI · On-site

$17/hr

Determine requirements by working with guests via the phone, email and chat-to-text * Answer inquiries by clarifying desired information, researching, location and providing information * Answer ...

Unifi

Airport Customer Service Agent - ATW

Appleton, WI · On-site

$15 - $20.25/hr

General information Job Title Airport Customer Service Agent - ATW Date Thursday, May 7, 2026 Entity Unifi Aviation, LLC State Wisconsin City Appleton Base Pay Rate: $ 15.00 Full/Part Time Part Time ...

Allegiant

Customer Service Agent- ATW

Appleton, WI · On-site

$18/hr

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various ...

Allegiant

Customer Service Agent- ATW

Appleton, WI

$15 - $20.25/hr

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various ...

Apply Early

Allegiant

Customer Service Agent- ATW

Appleton, WI · On-site

$18/hr

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various ...

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All JobsChat Agent JobsChat Agent Jobs in Appleton, WI

Chat Agent information

See Appleton, WI salary details

$5

$16

$24

How much do chat agent jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for chat agent in Appleton, WI is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.75 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How to make $1000 a week remotely?

A chat agent can earn $1000 a week remotely by working multiple shifts, providing high-quality customer support, and gaining experience to handle more complex inquiries. Increasing hourly rates through specialized skills or certifications and working for multiple clients or companies can also boost income. Consistent performance and efficient communication are key to reaching higher earnings in this role.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many employers require a high school diploma or equivalent and may provide training on specific chat platforms or tools. Having a quiet work environment and being able to work flexible hours can also be beneficial.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How much do chat agents make?

Chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or performance-based bonuses, especially for agents with specialized skills or certifications in customer service tools.

Are chat agent jobs legit?

Chat agent jobs are legitimate positions where individuals handle customer inquiries via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. As with any job opportunity, it is important to verify the employer's credibility to avoid scams.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Appleton, WI? The most popular types of Chat Agent jobs in Appleton, WI are:
What are popular job titles related to Chat Agent jobs in Appleton, WI? For Chat Agent jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Chat Agent jobs in Appleton, WI look for? The top searched job categories for Chat Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Chat Agent jobs? Cities near Appleton, WI with the most Chat Agent job openings:
Chat Agent jobs near you
Freight Agent

Freight Agent

Primary Companies

Brillion, WI • Remote

Other

Posted 14 days ago

Job description

Salary: Commission

About Primary Freight

Primary Freight is a dynamic freight brokerage firm witheight agent branches across the U.S., specializing inefficient, customized logistics solutions. As part of Primary Companies, we collaborate with our asset-based trucking operations, pallet manufacturing, and sawmill to providecomprehensive service solutionsfor various logistical and operational needs.


Role Overview

We are seekingexperienced and motivated Freight Agentsto join our team on acommission-only, remote contract basis. This role allows forcomplete flexibilitywhile providing access to industry-leading tools and a vast network of carriers.

Freight Agentsbuild and maintain their own book of business, coordinating and managing the logistics and transportation of goods. This includes:

  • Prospecting and cold calling leadsto establish valuable client relationships
  • Booking shipmentsand negotiating competitive rates with carriers
  • Ensuring timely deliveryof cargo and maintaining communication with shippers and carriers
  • Handling necessary documentationand resolving transit issues proactively


Compensation & Benefits

  • Uncapped commission earn based onloads delivered weekly
  • Flexible remote work set your own schedule and work from anywhere
  • Industry-leading freight tools, including:
  • DAT Load Posting Access
  • Truckstop Login
  • Carrier Onboarding & Tracking Software
  • Access to 40,000+ carriers withfast setupfor new contracts
  • Customized email account and directTMS & LTL portal access
  • EDI & customer portal accessibility
  • Comprehensiveorientation, training, and customer transition support


Qualifications

  • Experience insupply chain management, logistics, or transportation
  • Knowledge offreight brokerage and transportation logistics
  • Strongnegotiation and communicationskills
  • Ability tomulti-task and work under pressure
  • Background incustomer service and relationship management
  • Attention to detail and problem-solving mindset
  • Previousfreight brokerage or transportationexperience is a plus


Why Join Primary Freight?

At Primary Freight,you have the freedom to run your business your waywhile accessing top-tier tools, support, and industry expertise. Whether youre a seasoned Freight Agent or ready to build a thriving book of business,our platform equips you with everything needed for success.