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Remote Chat Agent Jobs in Appleton, WI (NOW HIRING)

Primary Companies

Freight Agent

Brillion, WI · Remote

... agent branches across the U.S., specializing inefficient, customized logistics solutions. As part ... Flexible remote work set your own schedule and work from anywhere * Industry-leading freight tools ...

Primary Companies

Freight Agent

Brillion, WI · Remote

Flexible remote work- set your own schedule and work from anywhere * Industry-leading freight tools ... Whether you're a seasoned Freight Agent or ready to build a thriving book of business,our platform ...

Primary Companies

Freight Agent

Brillion, WI · On-site +1

About Primary Freight Primary Freight is a dynamic freight brokerage firm with eight agent branches ... Flexible remote work - set your own schedule and work from anywhere * Industry-leading freight ...

LeafHome

Remote Customer Care

Kaukauna, WI · On-site +1

$16/hr

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver ...

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All JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Appleton, WI

Remote Chat Agent information

See Appleton, WI salary details

$8

$20

$48

How much do remote chat agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat agent in Appleton, WI is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.02 and $20.21 per hour, depending on experience, location, and employer.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
More about Remote Chat Agent jobs
What are popular job titles related to Remote Chat Agent jobs in Appleton, WI? For Remote Chat Agent jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Appleton, WI look for? The top searched job categories for Remote Chat Agent jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Chat Agent jobs? Cities near Appleton, WI with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Appleton, WI as of May 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $41,888 per year, or $20.1 per hour.
Freight Agent

Freight Agent

Primary Companies

Brillion, WI • Remote

Other

Posted 7 days ago

Job description

Salary: Commission

About Primary Freight

Primary Freight is a dynamic freight brokerage firm witheight agent branches across the U.S., specializing inefficient, customized logistics solutions. As part of Primary Companies, we collaborate with our asset-based trucking operations, pallet manufacturing, and sawmill to providecomprehensive service solutionsfor various logistical and operational needs.


Role Overview

We are seekingexperienced and motivated Freight Agentsto join our team on acommission-only, remote contract basis. This role allows forcomplete flexibilitywhile providing access to industry-leading tools and a vast network of carriers.

Freight Agentsbuild and maintain their own book of business, coordinating and managing the logistics and transportation of goods. This includes:

  • Prospecting and cold calling leadsto establish valuable client relationships
  • Booking shipmentsand negotiating competitive rates with carriers
  • Ensuring timely deliveryof cargo and maintaining communication with shippers and carriers
  • Handling necessary documentationand resolving transit issues proactively


Compensation & Benefits

  • Uncapped commission earn based onloads delivered weekly
  • Flexible remote work set your own schedule and work from anywhere
  • Industry-leading freight tools, including:
  • DAT Load Posting Access
  • Truckstop Login
  • Carrier Onboarding & Tracking Software
  • Access to 40,000+ carriers withfast setupfor new contracts
  • Customized email account and directTMS & LTL portal access
  • EDI & customer portal accessibility
  • Comprehensiveorientation, training, and customer transition support


Qualifications

  • Experience insupply chain management, logistics, or transportation
  • Knowledge offreight brokerage and transportation logistics
  • Strongnegotiation and communicationskills
  • Ability tomulti-task and work under pressure
  • Background incustomer service and relationship management
  • Attention to detail and problem-solving mindset
  • Previousfreight brokerage or transportationexperience is a plus


Why Join Primary Freight?

At Primary Freight,you have the freedom to run your business your waywhile accessing top-tier tools, support, and industry expertise. Whether youre a seasoned Freight Agent or ready to build a thriving book of business,our platform equips you with everything needed for success.