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Remote Chat Agent Jobs in Appleton, WI (NOW HIRING)

LeafHome

Remote Customer Care

Kaukauna, WI

$16/hr

About Leaf Home At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In ...

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Appleton, WI

Remote Chat Agent information

See Appleton, WI salary details

$8

$20

$48

How much do remote chat agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote chat agent in Appleton, WI is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.02 and $20.21 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Appleton, WI as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,888 per year, or $20.1 per hour.

Freight Agent (Independent Contractor)

Primary Companies

Brillion, WI • Remote

Other

Re-posted 28 days ago

Job description

About Primary Freight
Primary Freight is a freight brokerage with eight agent branches across the United States. As part of Primary Companies, we work alongside our asset based trucking operations, pallet manufacturing, and sawmill divisions to offer customers complete logistics solutions.


About the Role
We are looking for experienced Freight Agents to join our network as independent contractors. This is a 1099 contract position, not a W2 employee role, and compensation is 100% commission with no base pay. We state this upfront because this structure works best for agents who already have freight experience and an existing or transferable book of business.


As a Freight Agent, you bring your customer relationships and book the freight. Primary Freight provides the back office, technology, insurance, and carrier network so you can focus on moving loads and growing your accounts.


Day to Day Responsibilities

  • Prospect and contact potential shipping customers to build client relationships
  • Quote, book, and manage shipments from pickup through delivery
  • Negotiate rates with carriers and customers
  • Track loads and communicate proactively with shippers and carriers
  • Complete shipment documentation and resolve transit issues as they arise


What Primary Freight Provides

  • Cargo and liability insurance coverage
  • DAT load posting access and Truckstop login
  • Carrier onboarding and tracking software with access to 40,000+ vetted carriers
  • Company email, TMS access, and LTL portal access
  • EDI and customer portal capability
  • Customer invoicing, collections, and back office support
  • Orientation, training, and support transitioning existing customers
  • Fast carrier setup for new contracts


Qualifications

  • 2+ years of experience in freight brokerage, logistics, or transportation (required)
  • An existing or transferable book of business, or demonstrated ability to build one
  • Working knowledge of freight brokerage operations and carrier negotiation
  • Strong communication, negotiation, and problem solving skills
  • Background in customer service and account management


How Pay Works
This role operates on a revenue share model. You keep a percentage of the gross margin on every delivered load. Primary Freight's share covers the services we provide on your behalf, including insurance, TMS and load board software, carrier vetting and onboarding, customer invoicing, collections, and back office support. There are no fees, no startup costs, and nothing to purchase. You are never charged for the tools or support.