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Chat Agent Jobs in Florida (NOW HIRING)

Adecco

Bilingual Spanish Call Center Agent

Tampa, FL · Remote

$19/hr

If Bilingual Call Center Agent sounds like something you would be interested in, and you meet the ... Process email, chat, callback interactions, transactions, and service inquiries * Use computer ...

DSV A/S

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV ...

DSV Global Transportation

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV ...

Service Minds LLC

Customer Service Agent

Bradenton, FL · On-site

$17 - $18/hr

Customer Service Agent Are you great with people, confident on the phone, and motivated by helping ... Respond to customer communications through phone, email, chat, or other channels as assigned

New

Schenker & Co AG

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV ...

DSV Air & Sea

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV ...

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All JobsChat Agent JobsChat Agent Jobs in Florida

Chat Agent information

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How much do chat agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat agent in Florida is $12.81, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.38 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
More about Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Florida?

The most popular types of Chat Agent jobs in Florida are:

What are popular job titles related to Chat Agent jobs in Florida?

For Chat Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Chat Agent jobs in Florida look for?

The top searched job categories for Chat Agent jobs in Florida are:

What cities in Florida are hiring for Chat Agent jobs?

Cities in Florida with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, and 5% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $26,651 per year, or $12.8 per hour.

Sales BDC (Business Development Center) Agent

Bomnin Automotive Group

Miami, FL

Full-time

Re-posted 24 days ago

Job description

Job Title: Sales BDC (Business Development Center) Agent

Department: Sales

Employment Status: Full-time (Exempt)

Reports To: BDC Operations Director and Chief Operating Officer (COO)

Job Summary:

As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.

Key Responsibilities:

  • Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
  • Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
  • Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
  • Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
  • Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
  • Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
  • Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
  • Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.

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