This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Quick apply
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
This job is for receiving the chat employment leads from AidQuest, the job should be kept open with the visibility set to 'Internal" as we DON'T want this job going out to job boards.
Live In Chat Hostess information
What is the difference between Live In Chat Hostess vs Live In Companion?
| Aspect | Live In Chat Hostess | Live In Companion |
|---|---|---|
| Credentials | Minimal, often customer service or hospitality experience | Often requires caregiving or personal assistance skills |
| Work Environment | Online chat platforms, private residences | Private homes, client residences |
| Industry Usage | Entertainment, social engagement | Personal care, companionship |
While both roles involve providing companionship and support, a Live In Chat Hostess primarily engages clients through online chat platforms, focusing on social interaction. In contrast, a Live In Companion offers in-person personal assistance and companionship within a client's home. The credentials and work environments differ, but both roles require strong interpersonal skills and discretion.
What are the typical daily responsibilities of a live in chat hostess?
A Live In Chat Hostess is primarily responsible for engaging with guests through online chat platforms, answering inquiries, providing information about services or amenities, and ensuring prompt, friendly communication. Daily tasks often include monitoring chat channels, resolving guest issues in real-time, and coordinating with housekeeping or maintenance teams as needed. By maintaining a positive and attentive online presence, a Live In Chat Hostess helps create a welcoming environment, leading to higher guest satisfaction and improved reviews. Collaboration with other staff members ensures smooth operations and timely responses to guest needs.
What is a live in chat hostess?
A Live In Chat Hostess is a professional who engages with clients or visitors on online chat platforms, often providing company, entertainment, or assistance in real-time. This role may involve moderating chat rooms, answering questions, and fostering a welcoming environment for users. Unlike traditional chat agents, a Live In Chat Hostess may reside at a specific location, such as a hospitality venue or private residence, and interact with guests both virtually and sometimes in person. The job often requires strong communication skills, patience, and the ability to handle multiple conversations simultaneously.
What are the key skills and qualifications needed to thrive as a live in chat hostess?
To thrive as a Live In Chat Hostess, you need excellent communication skills, a customer-oriented mindset, and basic computer literacy, often supported by experience in hospitality or customer service. Familiarity with online chat platforms, CRM systems, and sometimes scheduling or booking software is typically required. Strong interpersonal skills, adaptability, and professionalism help create a welcoming and engaging environment for guests. These skills ensure positive guest experiences, smooth communication, and efficient management of inquiries or requests.
What are the most commonly searched types of Chat Hostess jobs in Florida? The most popular types of Chat Hostess jobs in Florida are:
What job categories do people searching Live In Chat Hostess jobs in Florida look for? The top searched job categories for Live In Chat Hostess jobs in Florida are:
What cities in Florida are hiring for Live In Chat Hostess jobs? Cities in Florida with the most Live In Chat Hostess job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984