Chase Customer Service Jobs (NOW HIRING)

As a Product Manager of Chase Travel Lodging, you will engage with teams (comprised of software engineering, data and analytics, design, servicing, operations, etc.) to advance the product's vision and strategy to satisfy customer need.  You will leverage data analytics and deep customer journey knowledge to win market share and increase adoption by delivering new and enhanced travel capabilities for lodging in Chase Travel.

To be successful in this role, you will need to know how to manage Agile and Lean frameworks that result in a quality product delivery and continuous improvement by embracing agility as a practice.

Job Responsibilities

Implements in accordance with the product vision and strategy
Assess, understand, and measure customer need and value
Prioritizes work for delivery relative to product roadmap
Creates user stories, requirements, and acceptance criteria
Executes against leadership direction by setting priorities and providing a strategic and tactical vision for the team
Facilitates product delivery and a trusted partner to the business, driving solutions through influence
 

Required qualifications, capabilities, and skills:

Bachelor's degree required
Minimum 1-4 years of work experience in similar role
Thought leader with the ability to manage execution at a detailed level
Strong organizational skills with the ability to manage multiple initiatives simultaneously, and proactively identify issues
Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization)
Work effectively across the organization and assume leadership roles to manage results
Preferred qualifications, capabilities and skills :

Experience working in an Agile environment; working in tools such as Jira and confluence
Working knowledge of product management techniques (e.g., product strategy development, customer engagement)
Experience turning data into decision-driving presentations quickly and independently
Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
Experience working with operations and controls partners

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans