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Chase Customer Service information

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$18

$26

How much do chase customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for chase customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Chase Customer Service representative?

A Chase Customer Service representative is a professional who assists customers with their banking needs at JPMorgan Chase. They handle inquiries related to accounts, transactions, credit cards, loans, and other banking services. Their responsibilities include resolving issues, providing information about products, and ensuring customer satisfaction, often through phone, chat, or in-person support. These representatives play a key role in maintaining positive relationships between the bank and its clients.

What are the key skills and qualifications needed to thrive as a Chase Customer Service representative?

To thrive as a Chase Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic banking procedures is typically required. Patience, empathy, and active listening are crucial soft skills for building customer trust and resolving issues effectively. These competencies ensure customers receive timely, accurate assistance and contribute to overall client satisfaction and loyalty.

What are the most common challenges faced by Chase Customer Service representatives, and how are they supported in handling them?

Chase Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex account issues, and handling frustrated customers. To support them, Chase provides comprehensive training, access to robust knowledge bases, and ongoing coaching from supervisors. Team members also work in a collaborative environment, frequently sharing solutions and best practices, which helps foster a supportive culture and ensures customer concerns are resolved efficiently.

What is the difference between Chase Customer Service vs Chase Bank Teller?

AspectChase Customer ServiceChase Bank Teller
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentCall centers, online chat, in-branch supportIn-branch, face-to-face customer interactions
Employer & Industry UsageChase Bank, financial servicesChase Bank, retail banking
Common Search & ComparisonCustomer support roles, service representativesBank tellers, branch staff

Chase Customer Service primarily involves assisting customers via phone, chat, or online, focusing on resolving issues and providing information. Chase Bank Tellers work directly in branches, handling cash transactions and in-person customer service. Both roles require strong communication skills and familiarity with banking products, but differ mainly in work environment and daily tasks.

Does Chase Customer Service offer work from home?

Chase Customer Service positions often offer remote work options, especially for roles involving phone support and online banking assistance. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary based on the role and company policies.

What are popular job titles related to Chase Customer Service jobs in California?

For Chase Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Chase Customer Service jobs in California look for?

The top searched job categories for Chase Customer Service jobs in California are:

What cities in California are hiring for Chase Customer Service jobs?

Cities in California with the most Chase Customer Service job openings:

Chase Customer Service jobs near you
Infographic showing various Chase Customer Service job openings in California as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

J.P. Morgan Chase Wealth Management | Private Client Advisor (Bilingual: English/Cantonese) | San...

JPMorgan Chase & Co

San Francisco, CA

Full-time

Medical, Retirement

Posted 10 days ago

Key responsibilities

  • Build a book of business and deliver personalized investment solutions to clients through relationship management.

  • Provide comprehensive financial planning and advice to individuals and families, supporting their financial needs.

  • Support team success and foster a culture of diversity while demonstrating a deep understanding of financial markets and integrity.

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

77th of 174 rated banks

Job description

At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs. 

As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families. Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth. You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.

 
Job responsibilities
  • Champion and support your teammates' success and the goals of the bank, while fostering a culture of diversity
  • Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills. This will be done with a consistent focus on relationship management, not portfolio management
  • Demonstrate a deep understanding of financial markets and sound business judgement
  • Exhibit unwavering integrity that points toward doing right by clients at every opportunity
  • Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments
  • Provide a holistic view of clients' needs and financial coaching beyond investments
  • Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want
 
Required qualifications, capabilities, and skills
  • At least 2 years in a Financial Advisor role or equivalent financial services experience
  • Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners
  • Demonstrated ability and commitment to goals-based planning and advice
  • A valid and active Series 7
  • A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment 
  • Bilingual: English/Cantonese
  • A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment
 
Preferred qualifications, capabilities, and skills
  • Certified Financial Planning (CFP) certification is preferred
  • Bachelor's degree preferred

FEDERAL DEPOSIT INSURANCE ACT: 

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. 
 

INVESTMENT AND INSURANCE PRODUCTS ARE:

NOT FDIC INSURED NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED

Investment products and services are offered through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMS, CIA and JPMorgan Chase Bank, N.A. are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

As part of the Consumer Bank, J.P. Morgan Wealth Management is committed to serving clients across all of their financial needs, with offerings ranging from self-directed and automated investing to full-service advisor relationships. The combined business has ~$400 billion in assets under management and ~4,000 advisors who work out of 3,500 branches and 21 offices.  We work directly with clients every day to help them reach their goals, whether they're focused on opportunities in the near future or larger aspirations down the line. But our long-term investment philosophy doesn't just apply to assets; it applies to our team, too. We're fostering and promoting diverse talent at every level to ensure you feel represented here, no matter who you are or where you come from.  As a business, we believe that fostering growth and mobility internally empowers us to deliver the exceptional service, custom solutions, and out-of-the-box thinking we're known for as a global leader.

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