Chase Customer Service Jobs (NOW HIRING)

Chase Travel seeks a Sr. Lodging Account Associate to drive hotel conversion by expanding lodging programs and managing key travel partner relationships. The role builds trusted, crossfunctional partnerships and collaborates with internal and external stakeholders to deliver embedded travel and lifestyle benefits that enhance cardmember value. Core skills include relationship building, partner onboarding, project and stakeholder management and external communications. The ideal candidate is organized, strategic, and curious-able to negotiate and optimize partnerships, create efficient processes across lines of business, and thrive in a fastpaced, dynamic environment to deliver exceptional travel experiences and measurable results.

Job  Responsibilities:

• Manage day-to-day portfolio of hotels.
• Owns the program point contact for set hotel portfolios
• Manages program onboarding, contract execution with hotel partners and legal teams, benefit negotiation and the collection of online content and imagery
• Executes ongoing program communications
• Review online imagery and content for hotel portfolio to ensure accuracy and a premium online presence
• Sends out regular compliance scorecards to hotel and conduct results review as needed
• Resolves escalations that prevent seamless cardmember experience at point of sale (off line and on-line) in an efficient and expedient manner
• Manages ad-hoc projects as needed which will help improve processes and efficiencies across the team
• Participates in annual hotel selections meetings to help identify new hotels to partner with

Required Qualifications

• Minimum of 5+ years in the travel industry, preferably in the lodging industry 
• Self motivated and leads to take actions. 
• Challenges current processes and the status quo
• Great organizational skills and strong attention to details
• Previous partner and supplier management 
• Strong Microsoft Office skills, specifically Excel and PowerPoint
• Strong written and verbal communications
• Approx.: 15% travel required

Preferred Qualifications and Skills:

• Experience with travel technology (GDS, Online Travel Agency)     
• Team player with strong project management experience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans