ZipRecruiter

Log In

1

Chargeback Supervisor Jobs (NOW HIRING)

Sysco Corporation

CMG Pricing Coordinator

Woodridge, IL · On-site

$20/hr

... chargeback renewal process * Research pricing issues * Work cooperatively with the Pricing Lead to resolve issues and answer questions * Complete special projects as delegated by Supervisor * Keep ...

Cesna Group

Chief Quality Officer (GA)

West Point, GA · On-site

$100K - $200K/yr

Internal/External Quality Index Management * - Internal/Customer Issue per day * - Supplier/Process Quality (ppm) * - Supplier Chargeback * Supervisory Responsibilities: Yes Qualifications * Basic ...

New England Baptist Hospital

Research chargebacks and communicate with upper management and patients * Credit card system management * Manage the credit card payment system by providing new users with access, education and ...

Legal Credit Solutions

Be Seen First

Sales Supervisor

San Juan, PR · On-site

$36K - $45K/yr

The Sales Supervisor is responsible for leading, coaching, and developing a team of Sales ... Chargebacks * First-payment defaults * Cancellation rates * Compliance scores * Quality Assurance ...

SSI People

Financial Technology Manager

Kansas City, MO

$86K - $113K/yr

Technology Cost Transparency and Chargebacks * Drive technology cost transparency by ensuring ... Previous supervisory experience preferred. * Ability to balance and prioritize multiple day-to-day ...

next page

Showing results 1-20

People also search for

All JobsChargeback Supervisor Jobs

Chargeback Supervisor information

See salary details

$37.5K

$74.6K

$112.5K

How much do chargeback supervisor jobs pay per year?

As of Jun 8, 2026, the average yearly pay for chargeback supervisor in the United States is $74,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $87,500.00 per year, depending on experience, location, and employer.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $60,000 annually, depending on experience, location, and the size of the employer. Salaries can vary based on certifications, such as Certified Fraud Examiner (CFE), and the complexity of the chargeback processes they handle.

What are the key skills and qualifications needed to thrive as a Chargeback Supervisor, and why are they important?

To thrive as a Chargeback Supervisor, you need in-depth knowledge of payment processing, chargeback regulations, and dispute resolution, typically complemented by experience in banking or finance. Familiarity with chargeback management platforms, fraud detection systems, and card network rules (such as Visa and Mastercard) is essential. Strong leadership, analytical thinking, and effective communication skills help in managing teams and resolving conflicts. These skills ensure accurate, timely dispute handling and minimize financial losses while maintaining compliance and customer satisfaction.

What are some common challenges a Chargeback Supervisor faces when managing a team, and how can they be addressed?

One common challenge for Chargeback Supervisors is balancing high-volume workflows while maintaining accuracy and compliance with industry regulations. Supervisors must ensure their team stays current on evolving rules from credit card networks and that cases are processed within strict deadlines. Effective solutions include implementing regular training sessions, leveraging automation tools to streamline repetitive tasks, and fostering open communication to quickly resolve complex disputes. By cultivating a collaborative environment and providing ongoing support, supervisors can help their teams stay motivated and reduce errors.

What are Chargeback Supervisors?

Chargeback Supervisors are professionals who oversee and manage the chargeback process within financial institutions or merchant services. Their key responsibilities include supervising a team that investigates, processes, and resolves disputed transactions between customers, merchants, and banks. They ensure compliance with industry regulations, monitor chargeback trends, and implement strategies to reduce fraud and financial losses. Chargeback Supervisors also provide training and support to their staff and work to improve the efficiency of dispute resolution processes.

What is the difference between Chargeback Supervisor vs Chargeback Analyst?

AspectChargeback SupervisorChargeback Analyst
ResponsibilitiesOversees chargeback processes, manages team, develops strategies to reduce disputesAnalyzes chargeback data, investigates disputes, prepares reports
CredentialsTypically requires experience in payments, certifications like PCI or CTP helpfulRequires knowledge of payment processing, analytical skills, relevant certifications
Work EnvironmentSupervisory role in finance or payments department, often in corporate officesAnalytical role within finance or payments teams, often in similar settings

The Chargeback Supervisor focuses on managing the chargeback process and leading a team, while the Chargeback Analyst handles data analysis and dispute investigations. Both roles require payment industry knowledge and relevant certifications, but the supervisor has additional managerial responsibilities.

More about Chargeback Supervisor jobs
What job categories do people searching Chargeback Supervisor jobs look for? The top searched job categories for Chargeback Supervisor jobs are:
Chargeback Supervisor jobs near you
Infographic showing various Chargeback Supervisor job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,611 per year, or $35.9 per hour.
Front Office Supervisor

Front Office Supervisor

Performance Hospitality

Orlando, FL

$18.93/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

The Front Desk Supervisor is the working lead on shift—coaching agents, managing lobby flow, resolving escalations, and safeguarding billing and cash controls. You’ll coordinate with Housekeeping and Engineering to keep rooms guest-ready and deliver a seamless arrival-to-departure experience.

Key Responsibilities

  • Shift Leadership: Open/close the desk; run pre-shift huddles; assign positions/boards; manage breaks and coverage; maintain visible lobby presence.

  • Guest Experience & Recovery: Handle VIPs and complex requests; resolve issues with urgency and empathy; document and follow up on service recovery.

  • Accuracy & Controls: Ensure rate integrity, payment authorizations, folio accuracy, deposits/refunds, direct-bill, and chargeback procedures; balance banks and end-of-shift reports.

  • House Status & Coordination: Partner with Housekeeping/Engineering on room readiness, OOO/OOI, early arrivals/late checkouts, and quick turnarounds.

  • Training & Coaching: Onboard new hires; provide real-time feedback on service, systems, and SOPs; reinforce upsell and enrollment programs (loyalty, email capture, etc.).

  • Systems & Reporting: Serve as go-to for PMS/POS/payment terminals; run arrivals/no-shows/variance/exception reports; support Night Audit as needed.

  • Communication & Admin: Answer phones/emails professionally; maintain logs (incident, key control, lost & found, packages) and clear pass-downs between shifts.

  • Compliance & Safety: Uphold PCI, ADA, privacy, and safety policies; ensure lobby cleanliness and secure key control.

  • Other Duties: Assist Reservations and Concierge tasks; support special events and Manager-on-Duty coverage when assigned.

Benefits We Offer:

  • Competitive Salary: A comprehensive and competitive compensation package.
  • Performance Bonuses: Based on company and individual performance.
  • Health Benefits: Full medical, dental, and vision coverage.
  • Retirement Savings: 401(k) plan with company match to help secure your financial future.
  • Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
  • Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
  • Employee Discounts: Discounts on hotel stays and services across PHM properties.
  • Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
  • Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

  • 1–3+ years front desk/guest services experience; prior lead/supervisor experience preferred.

  • Strong customer service, conflict resolution, and communication skills; calm and organized under pressure.

  • Proficient with PMS (e.g., Opera/Cloud PMS), POS, payment terminals, and Microsoft 365/Google Workspace.

  • Working knowledge of cash handling, direct-bill/chargebacks, and basic revenue/inventory concepts.

  • Flexible availability (nights/weekends/holidays/overnights as needed); reliable attendance.

  • Bilingual a plus; hospitality coursework/degree preferred.

Physical Requirements

  • Stand/walk for extended periods; frequent computer/phone use.

  • Lift/push/pull up to 25 lbs occasionally (luggage, packages).

Apply